LoanCare, LLC

Randall C 

on BBB

2 months ago

I rent out a house the tenant stopped paying rent I for a few months attempted several deals to get they guy out but I had to get a lawyer to get him out. $15000 later the dude was out and the house was a wreck. 12 dump runs with a 16 foot dump trailer and you could see the yard again. I fell behind on the mortgage payments but I borrowed some money to get current but that didn't stop loan care from sending people out that broke in cleared out the house and garage of all my tools and equipment and locked me out of my house. ... read more

David S 

on BBB

3 months ago

LoanCare sent me a letter about a month ago with instructions on how to set up a mortgage payment. I went on their app, created a payment for my first installment, then set up the auto pay draft so that it would come out every month on the 1st, when the amount was due.This past Friday, May 1st, the LoanCare bank withdrew 2 months worth of mortgage payments. I called on Monday, May 4th to resolve this with their team; which they informed me that I was indeed charged 2 month's of mortgage. They then proceeded to tell me that I... read more

Sherrie G 

on BBB

3 months ago

Bought my house in 2024 with a Flagstar, was sold out immediately to loan care. Never been so confused and mislead in my life, going to sell and get away from them. 

Mya B 

on BBB

3 months ago

Loan care is refusing to accept payment online, through the app, and rejected a ACH attempt over the phone, which will cause fees due to them repeatedly rejecting payment. Seems like a predatory money and property grab. Watch out for them. 

Hank W 

on BBB

3 months ago

Paid my mortgage twice on accident on more than one occasion due to employees not making me aware that my auto draft was the issue. And in efforts to recover my overpaid mortgage, I was consistently given the run around in hopes I would stop pursuing a refund in a timely manner. They only accept payments via checking/savings account, however as soon as you request a refund it has to be done via snail mail. Only after they take 3 weeks to verify the bank statement I sent in with proof the money was actually debited from my ac... read more

Kia G 

on BBB

3 months ago

I was enrolled in a trial payment plan for my mortgage and made my payment on March 31, 2026 at 11:30 PM Central Time. Because I am located in *****, this payment was made within my local timeframe. However, the payment was not accepted because the lender operates on Eastern Time, and the cutoff had already passed in their time zone.This is concerning because I made the payment in good faith and had no clear notice that a time zone difference would affect the deadline. The lack of clear communication regarding cutoff times d... read more

Lee b 

on BBB

3 months ago

Loancare bought my loan in Jan2026 from *********, this is the 5th time its been sold in 13years. Oct2024 I lost my job due to an injury from work "still working with EEOC" I was hoping to find work by Dec but not many co will hire disabled, I sent my Dec payment to Serve and called them sine I spent all my savings to seek help, was told it was sold and i would need to call them. Once I got the paperwork from loancare, I called them in Jan, was told the paperwork is still in transfer but dont worry no late charges would be a... read more

dennis k 

on BBB

4 months ago

Just paid off my home loan I have nothing good to say about My Loan Care That is it That is my entire review 

Shylisle w 

on BBB

4 months ago

My mortgage was sold to LoanCare in November 2025 while I was already under a modification plan with my previous mortgage company. I continued making my payments as agreed. Once LoanCare took over, they restarted the entire modification process, which took six months to complete. During that time, my credit score dropped from 620 to 501.After all that, they redid my modification again and increased my monthly payment. It took another six months before they finally sent me the paperwork. This process has been extremely stress... read more