LoanCare, LLC

Cynthia E 

on BBB

5 months ago

When I made mortgage payments online after switching banks where I had my checking, the payment was confirmed. Several days later, Everbank Loancare reversed the payment without notifying me and did the same for the next 2 payments. It took Everbank Loancare 3 months to send me a letter telling me that they had the wrong checking account number and that I was 3 months behind on my payments. Even though the checking account number was corrected and the payments caught up, I was told I can't make payments online for the next 6... read more

Dazey R 

on BBB

5 months ago

Absolute dirt bags on every level. Rude customer service, opts you into auto dial constantly without consent, won't answer your questions until you answer theirs, even if you answered the exact questions yesterday, and make paying impossible, even rejecting payments. There's no way they have any desire to do anything but make you default so they can steal your house. 

Sonya L 

on BBB

5 months ago

My loan was transferred November 2025 from *** to this Loancare Service. I knew by reading all the review I was in for trouble with this company. Horrible, horrible company. I have a ***/HUD loan that allows me to file the loan modification that I was approved for by ***. I got my monthly mortgage payment lowered due to the person in my home loosing there job so everything is on me to pay. Loancare is supposed to honor the modification and they have not. I have never missed a payment since buying the home in 2024 . I call Lo... read more

Nicholas O 

on BBB

6 months ago

I have a large insurance claim. With no communication except my constant calling of them, they have found every excuse in the book to not release the funds (which are actually mine). I've already paid for 1/3 of the repairs and still nothing. They have come up with new and inventive documentation excuses to delay things. I've had to file with multiple federal and state agencies. This group is so unethical, and in the end it's all a scam to collect interest on someone else's money under the ruse of protecting the mortgage. If... read more

Reimon C 

on BBB

6 months ago

Ive been a loyal customer of ********************** for ** years, my mortgage always gets paid every month, they wrote down my Albany account number wrong, so my payment was rejected 2 times in one month due to their user error, but now theyre making me send in payment via money gram for the next 6 months before I can pay digitally again, instead of helping me figure out what went wrong so we can correct it, huge inconvenience for someone like me that works 2 jobs and do t have time to go and get a money order to mail it in,... read more

Leticia W 

on BBB

6 months ago

They are not interested in their clients only money. I was with Rocket Mortgage who were awesome but loan sold. Lost job and tried to see if I had any options to maybe skip a payment but nothing other than to offer that I could pay off the loan...really. so disappointed in the no help I received. 

Maria C 

on BBB

6 months ago

I am filing this formal complaint regarding the mishandling of my mortgage account by LoanCare, LLC. The companys repeated miscommunication, contradictory information, and lack of clear guidance caused my family and me significant emotional and financial stress.We were approved for a hardship program covering November 1 through the end of January. At no point did LoanCare inform us that we were required to continue making payments during this period. Not a single representative told us that payments were still expected. Inst... read more

Brooke D 

on BBB

7 months ago

We should all file a CLASS ACTION LAWSUIT for all the accounts neglected by LOANCARE.SIX MONTHS I have been submitting paperwork for a deed in lieu. I gave all the requirements *** required for deed in lieu (since the mitigation options Loancare offered were so horrible ) and there was no way to save my house anymore. Didnt even give me a way to reduce my mortgage in a restructure so I could afford it after my husband had been laid off for a year. So I submitted everything they needed and for six months Ive gotten the run-ar... read more

Lilliah M 

on BBB

7 months ago

Beyond disgusted with this company, awful is an understatement! We've unfortunately not been able to keep the home and have applied for a short sale, both us and our realtor have repeatedly sent them every document requested and every time we call they claim they didn't get it or come up with some excuse to keep us running in circles, we've done everything requested and are trying to do the right thing. ****** company, our realtor cannot believe what they are doing or how they run business. I'm my opinion, RUN! DO NOT DO BUS... read more