LoanCare, LLC

Shayla M 

on BBB

3 months ago

Failed to pay property taxes even though it is escrowed. They have no channels of communication in place to rectify this mistake. We are currently in default on property taxes due to thier mistake. 

Mabel G 

on BBB

3 months ago

**************** from most of their employees is awful. Either they are not well trained and can't answer simple questions, so they put you on hold too many times, long times or give you erroneous answers. They pressure you in making payments when you are calling regardless of already having made p***ayment agreement and your time is not up yet. One of the customer service *** was even wanting me to pay ahead of time asking 5 or more times for payment regardless of me explaining I will call the next day with payment even tho... read more

LuAnn P 

on BBB

3 months ago

I was just switched over to Loan Care, called and talked to a ***** who was rude and not helpful at all! I'm not looking in to working with this company, but do I have a choice?! I haven't received any information from them and they stated I switched over on February 3rd. First Impression their customer care representative was a jerk, he told me that is how he "talks"! If they all talk like that it's not going to be good working with them. 

Cynthia E 

on BBB

3 months ago

When I made mortgage payments online after switching banks where I had my checking, the payment was confirmed. Several days later, Everbank Loancare reversed the payment without notifying me and did the same for the next 2 payments. It took Everbank Loancare 3 months to send me a letter telling me that they had the wrong checking account number and that I was 3 months behind on my payments. Even though the checking account number was corrected and the payments caught up, I was told I can't make payments online for the next 6... read more

Dazey R 

on BBB

3 months ago

Absolute dirt bags on every level. Rude customer service, opts you into auto dial constantly without consent, won't answer your questions until you answer theirs, even if you answered the exact questions yesterday, and make paying impossible, even rejecting payments. There's no way they have any desire to do anything but make you default so they can steal your house. 

Sonya L 

on BBB

3 months ago

My loan was transferred November 2025 from *** to this Loancare Service. I knew by reading all the review I was in for trouble with this company. Horrible, horrible company. I have a ***/HUD loan that allows me to file the loan modification that I was approved for by ***. I got my monthly mortgage payment lowered due to the person in my home loosing there job so everything is on me to pay. Loancare is supposed to honor the modification and they have not. I have never missed a payment since buying the home in 2024 . I call Lo... read more

Nicholas O 

on BBB

4 months ago

I have a large insurance claim. With no communication except my constant calling of them, they have found every excuse in the book to not release the funds (which are actually mine). I've already paid for 1/3 of the repairs and still nothing. They have come up with new and inventive documentation excuses to delay things. I've had to file with multiple federal and state agencies. This group is so unethical, and in the end it's all a scam to collect interest on someone else's money under the ruse of protecting the mortgage. If... read more

Reimon C 

on BBB

4 months ago

Ive been a loyal customer of ********************** for ** years, my mortgage always gets paid every month, they wrote down my Albany account number wrong, so my payment was rejected 2 times in one month due to their user error, but now theyre making me send in payment via money gram for the next 6 months before I can pay digitally again, instead of helping me figure out what went wrong so we can correct it, huge inconvenience for someone like me that works 2 jobs and do t have time to go and get a money order to mail it in,... read more

Leticia W 

on BBB

4 months ago

They are not interested in their clients only money. I was with Rocket Mortgage who were awesome but loan sold. Lost job and tried to see if I had any options to maybe skip a payment but nothing other than to offer that I could pay off the loan...really. so disappointed in the no help I received.