LoanCare, LLC

Harry C 

on BBB

4 months ago

I have had a terrible experience with Loancare from the beginning 9 years ago. What has happened since hurricane ****** happened takes the cake, I will say the customer service people are always nice all 50+ Ive spoken too. Unfortunately results are not an option. Initially when my house flooded they offered me forbearance for ******************************** Pinellas county history. So I attempted it, after one month I was receiving foreclosure letters. I immediately just started paying my mortgage on time while living in a... read more

Michelle W 

on BBB

4 months ago

No compassion will put you a modification to help you out and then turn around and stab you in the back by wreaking your credit that you work so hard for my credit score dropped 86 points and Im on a loan modification but yet they reported me to all the credit bureaus as being 120 days late as if I havent made not one single payment not even the modified ones no heart so now I have bad credit and negative remarks on my report to add insult to injury that I dont deserve mind you this all started due to fire in my home and als... read more

tony e 

on BBB

4 months ago

My loan was transferred to them I was in a trial program with my last lender the loan, the loan was transferred to loancare I call Nov to make my payment they denied it now were in March and they will not do nothing they keep saying we don't have to honor what the last lender did they keep denied my financial assistance programs this you called them, they have a show me different answers of why it was denied. No one knows what's going on in their office. They don't care about people 

C. L. 

on BBB

4 months ago

My experience with LoanCare has been extremely frustrating due to their lack of communication, urgency, and overall competence. I have spent months trying to get straightforward answers, only to be given conflicting information by multiple representatives.Specifically, I was misled several times during this process, including by a representative named ****** ******. Promises of follow-ups and updates were not kept, and getting a clear answer has felt nearly impossible. What should have been a simple process taking one or two... read more

Caitlin L 

on BBB

4 months ago

My experience with LoanCare has been extremely frustrating due to their lack of communication, urgency, and overall competence. I have spent months trying to get straightforward answers, only to be given conflicting information by multiple representatives.Specifically, I was misled several times during this process, including by a representative named ****** ******. Promises of follow-ups and updates were not kept, and getting a clear answer has felt nearly impossible. What should have been a simple process taking one or two... read more

Brittany A 

on BBB

4 months ago

I CAN'T STAND THIS COMPANY! My ex-husb left me the house & all bills, then i got COVID & lost my ******* got behind on house pyts so it got into pre- foreclosure. My parents helped me out & made my overdue pymts. I got back on track & sent them 1/2 pyt on the 1st & the 2nd half the 2nd week each month to make a pymt for upcoming month. I got appvd for loan mod & had to have pyts on time or b4 due date. I worked it out so when they took my pyt from my acct we would be pd on time. I got notified my pyt was not rcv'd & I was no... read more

Shayla M 

on BBB

5 months ago

Failed to pay property taxes even though it is escrowed. They have no channels of communication in place to rectify this mistake. We are currently in default on property taxes due to thier mistake. 

Mabel G 

on BBB

5 months ago

**************** from most of their employees is awful. Either they are not well trained and can't answer simple questions, so they put you on hold too many times, long times or give you erroneous answers. They pressure you in making payments when you are calling regardless of already having made p***ayment agreement and your time is not up yet. One of the customer service *** was even wanting me to pay ahead of time asking 5 or more times for payment regardless of me explaining I will call the next day with payment even tho... read more

LuAnn P 

on BBB

5 months ago

I was just switched over to Loan Care, called and talked to a ***** who was rude and not helpful at all! I'm not looking in to working with this company, but do I have a choice?! I haven't received any information from them and they stated I switched over on February 3rd. First Impression their customer care representative was a jerk, he told me that is how he "talks"! If they all talk like that it's not going to be good working with them.