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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Wish I could give this place a NEGATIVE 5 stars. I have been dealing with issues with them since November of 2022. I've called weeks on in & every time I'm told it will be 3-5 business days before you hear something. Well here it is April of 2023 & I have yet to hear anything!! This company is the worst mortgage company ever. They have said I owe $2500 dollars to escrow which I in fact i do not. It was something they screwed up on their end, & lost paperwork that they had. The insurance people (which was 2 of them) I spoke w... read more
Business response:
Ariel, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Zero stars if I could. I wouldn't suggest this mortgage servicing company if you have any say over the matter. Very, very poor operations which cannot seem to do loan administration on time...EVER! Year after year, I have to chase them down to verify that homeowners and flood insurance have actually been sent to them from my insurance company and then they don't even pay out of escrow on time.
Business response:
Vicki, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
Can I give less than one star. This company is the most corrupt and uncooperative company on the planet. Found out the mortgage they are trying to collect on my mothers home was already bought out and they are still trying to collect. They are thieves and they are disgusting. Refused to send me paperwork on what they were claiming was the mortgage and as soon as I caught on and told ***to talk to them they started sending me papers. Still have yet to see a real life in person STATEMENT. They refused communication on statemen... read more
Business response:
April, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Hello: My loan unfortunately was transferred to these morons a month ago. It was right when my homeowners insurance payment was due. After three different people giving me three different email addresses, I got an official address to send the bill and new homeowners policy. Fast forward to now, beginning of April. I received a note from Loancare stating they were buying homeowners insurance for me at a rate likely much higher than what I'd get on my own since they had no record of homeowners insurance on my policy. Right in ... read more
Business response:
Lisa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
Not even 1 star! 0 stars, definitely would never recommend! They waited 4 months to send me a billing statement for my new loan payment and now they expect me to pay everything at once! They also expected me to know what the additional fees and taxes were that were added on to my mortgage payment. Not one time did they send a statement or gave a call and not to mention, when i tried to look it up online, all my old information was still up there and it didn’t get updated until March 10th! That’s already 3 pass due payments! ... read more
Business response:
Angela, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Worst experience ever with any organization. For the past few months I had call to find out why they are not pulling the funds out of our account weeks after I made the payments and received confirmation. They messed up and have the audacity to demand certified funds for future payments. Horrible customer service!
Business response:
Adrian, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
LoanCare is awful. I sent them an updated master condo policy which included wind coverage when the policy began. I was sent a letter weeks later indicating that I had no updated policy. I followed their instructions from the letter and sent it again on March 1. Two weeks later, it still was not updated. I called and spoke to a representative and he said he saw where I sent an updated policy, but for some reason, it was not processed. I uploaded it again after speaking to him on March 15. It still was not processed. I sent i... read more
Business response:
Michele, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
The company has had general annoying issues as a customer throughout my mortgage, including the worst website/two-factor authentication system I've ever seen and a phone system that takes 4-5 levels of entering information to even get the option of talking to a person. But my biggest frustration has been trying to do a refinance with another company and finally leave LoanCare behind. My refinance can't go through without a payoff from HUD for a lien they have on my home. EXCEPT after contacting HUD, LoanCare never filed the ... read more
Business response:
Patrick, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
We paid off our loan and have not received the deed for the property Any help would be appreciated. Multiple phone calls to your company and have never spoken to a human being…only automation
Business response:
Susan, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.