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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
After years of saving made a large payment to reduce mortgage and they say it’s takes 2 months to process. 2 months while they continue to take the larger monthly payment while they have the money.
Business response:
James, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
This is an extremely bad company to have a loan with. They will give you bad information then blame you for “not doing enough research on your own”. This misinformation cost us thousands. Also they did not put our home owners payment into our escrow account then not only tried to make us pay MORE back, after admitting THEIR mistake but also told us that we should have caught it. You can call them with a question four times and get four different answers. They have messed us up twice (once badly) and blamed us both times. The... read more
Business response:
Julie, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
If I could rate the company a zero, I would! During COVID, Loancare presented a deferment program that paused your mortgage payments until you are financially stable. The first issue I have with this is that the program didn't require acknowledgement from all parties on the loan. After the deferment period, I was sent a letter stating I would need to pay ***** to bring my loan current by May 18. I paid *****on May 17. This amount included all the previously owed months PLUS the month of May. I was told that my next regular p... read more
Business response:
Patience, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Don't trust this corporation to play fair good luck with an attorney, they count on people not being able to afford fighting this monstrosity of a nightmare that will bully their way into your homes without ever being asked, they will lie, they won't even act like they know what socialsupport is, so please, don't be like me and fall for it. Hold them accountable to qualified written requests. These people are literally the lowest scum of human on earth and all should be ashamed of themselves for being involved with this disg... read more
Business response:
Jeffrey , We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Had to do a mortgage assistance application due to loss of income from COVID-19 was out of work for 4 months and I sent proof of that and proof of my job not compensation for COVID-19 anymore. After sending in all paperwork requested, I was given the run around and was told they were waiting for the under writers and their attorney. From July to December, I was being told the same thing. The whole time I asked if I could pay to at least bring balance down and I was told that I didn't have to make a payment during the applica... read more
Business response:
Daravious, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Terrible! Avoid this loan Shark! All they care about is payment on time and if you need assistance after years of on time payments, the response was: “We ate not a charity! Pay your bill on time or we will destroy your credit!” Sick company!
Business response:
Mike, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Every customer service representative I speak to gives me a different answer. This is a very scary situation. I'm in danger of losing my home and they're giving me the run around. I was on the phone for two hours and spoke to three different people each one giving me a different response. All the while each representative being rude and condescending! Every representative I speak to tells me I owe a different amount. This is insane! I need immediate help!
Business response:
Tamara, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
INCOMPETENT COMPANY! They keep charging us for hazard insurance they bought on our behalf even though we are covered though insurance of our choice. The insurance department has documentation of our coverage good through next year, and it is posted on the records and yet, Loan Care won't post our mortgage payment because they say it is short by the amount of the hazard insurance. I called them and it looks like they don't communicate between departments. I was told the mortgage department has not deleted the escrow charge. I... read more
Business response:
Jenny, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
They have been harassing me for 2 years! My credit union sold my mortgage to them and it’s been a nightmare!!! Horrible company.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.