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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Terrible to work with. Applied for a loan modification over a year ago and received emails that it was approved. Statements continue to show I am in default and owe over $******. When I call in I'm told to disregard statements and that my account is in final closing status. This has been going on for eleven months. Additionally I received a payoff statement which indicates "fees and charges" but fails to break down what these are. When calling I am "bounced" around to rep after rep and am told these are related to the loan m... read more
Business response:
Craig, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
I cannot believe how poorly Loancare communicates between different departments . They have messed up my escrow for almost a year and cannot make adjustments and correct mortgage payments. The insurance team cannot see payment information and I am yet to have a resolution. When I am told it will be resolved in 5 days, it is not. They do not even have a way to call you back to speak to the same person who takes the initial complaint. I have a policy with both my homeowners and flood under the same policy number. Even though i... read more
Business response:
Steven, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
I had a horrible experience speaking to Peter yesterday. This is my sisters loan- (she passed away in March). I am the personal representative. Peter was extremely rude and condescending. I was told her was the supervisor. I am just trying to get the estate straight and having the hardest time getting answers from this company! I did however speak to Mada today in the collections department and she was friendly and helpful, but yesterday made me so frustrated and hurt!
Business response:
We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
The worst customer experience I’ve ever had. EVER. If I could give 0 stars, I would. They took over my loan and failed to provide me with the necessary information. Then they hit my credit and I spent hours trying to reach any representative mostly to got attitude, hung up on, or confusion. No one had the accurate loan info, which took 4 reps to find, and yet still hit my credit and are still holding my account “past due” despite me having made my payments! The worst experience I’ve ever had and I dread having to interact wi... read more
Business response:
Carlos, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
They will lock you out from making payments on their site which is already a hassle to even sign into in the first place… after you call to Pay wait on hold for hours then pay extra to pay by phone plus now it’s late so another fee … They bought my loan and it had no interest left because it was a fixed interest va loan…so they take nefarious actions to make a little money once you get sick of it theyll say you’re behind and we won’t accept your money unless your pay double… lol I sold my home and title company needed Lawers... read more
Business response:
John, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Horrible Service. They paid my homeowners insurance last year and the check was never cashed. They cancelled the check three months later and never said anything to me. Their payment history site STILL shows that the payment was made but no reference that it was refunded back to my account. I had no insurance for a year and wasn't aware and neither were they until this year when the polity would have expired. Now I had to get my Insu company to insure me, the rate was higher due to the gap, and LoanCare STILL hasn't paid the... read more
Business response:
We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
THEY ARE THE WORST. I applied for a loan modification and partial claim as I was laid off due to Hurricane Ian. I was only behind 3 months. They offered me a package that would cost almost ******** loan repayment when i only needed assistance for 3 months. I am back to work now and just wanted to apply those 3 months to the backend of the load. Instead the want to DOUBLE my interest rate and add on 5 years to my mortgage for this payment. No remorse or respect. Hope they go under! Disgusted!!!
Business response:
We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
If I could give zero stars, I would. This is the worst company my husband and I have ever dealt with. Lakeview Loan, which is subserviced by Loan Care LLC, bought our loan on our house from a fantastic mortgage company in November 2022. Since then, it has been an absolute nightmare. If it made sense to refinance, we absolutely would. They don't set up your insurance escrow account, but fail to tell you that in their welcome letter. In February 23, we received a homeowners insurance cancellation policy and found out they had ... read more
Business response:
Leah, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution. Loancare
When someone has closed on there home over 15 days ago it should not take forever to refund their escrow funds after speaking to ******** *** ******** giving their servicing department the correct and forward address and they received the funds for *** ********** ****** ********* **** ***** 27909 on May 1st according my profile with ******** *** ********
Business response:
We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.