LoanCare, LLC

Arturo M 

on BBB

3 years ago

THEY ARE THE WORST. I applied for a loan modification and partial claim as I was laid off due to Hurricane Ian. I was only behind 3 months. They offered me a package that would cost almost ******** loan repayment when i only needed assistance for 3 months. I am back to work now and just wanted to apply those 3 months to the backend of the load. Instead the want to DOUBLE my interest rate and add on 5 years to my mortgage for this payment. No remorse or respect. Hope they go under! Disgusted!!! 

Leah S 

on BBB

3 years ago

If I could give zero stars, I would. This is the worst company my husband and I have ever dealt with. Lakeview Loan, which is subserviced by Loan Care LLC, bought our loan on our house from a fantastic mortgage company in November 2022. Since then, it has been an absolute nightmare. If it made sense to refinance, we absolutely would. They don't set up your insurance escrow account, but fail to tell you that in their welcome letter. In February 23, we received a homeowners insurance cancellation policy and found out they had ... read more

Catrecia P 

on BBB

3 years ago

When someone has closed on there home over 15 days ago it should not take forever to refund their escrow funds after speaking to ******** *** ******** giving their servicing department the correct and forward address and they received the funds for *** ********** ****** ********* **** ***** 27909 on May 1st according my profile with ******** *** ******** 

Richard R 

on BBB

3 years ago

I was on a cares act forbearance during covid and came out of forbearance and signed and had notarized the paperwork they required. Made 4 on time Payments and they rejected the 5th . I called and they said I am not in active foreclosure! I can’t get anyone to ever call me back and now I’m about to lose my home and have a 1 year old baby and don’t know what to do. I did everything required of them. 

Steven B 

on BBB

3 years ago

Ridiculous company. I continue to receive letters from them stating I had a lapse in homeowners insurance, which I did not, and that they are going to charge me $186. This was acknowledged by the multiple representatives who stated they put the wrong dates in their system. In lieu of this, I was told I needed to update proof of coverage which I attempted to do multiple times. Most recently, I was given a specific email address which I used and within 2 days recieved a response staying they could not process my request and to... read more

Greg D 

on BBB

3 years ago

Recently received a physical letter stating I needed to change my homeowner's insurance due to the insurance company's rating was too low. I complied and the new insurance agency provided everything to LoanCare. That letter was dated approximately March 26 and I did not receive it until April 10. So I could not get new insurance until April 11. Fast forward to May 10, I receive another physical letter from Loan Care stating I am going to be charged for the period I did not have insurance on my home (April 6-April 10). When I... read more

Annie W 

on BBB

3 years ago

Terrible to work with, bad experience if at all possible stay clear, not helpful and not willing to work with you at all. 

Olivia G 

on BBB

3 years ago

I notified them of the split of tax invoices Oct2022, called every month after and uploaded my documents. They failed to pay im time and even though I showed proof they still hold me responsible for late fees of $500 plus dollars. They do not reviews and accept fault. I escalated the problem. But still no resolve. If you have them make sure you document each call to every detail possible! Do not be fooled they will not accept liability 

Seth C 

on BBB

3 years ago

Horrible horrible horrible. Run if you can. Utterly Incompetent. I wish zero stars was an option