This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Customer service is horrible. Still charging us PMI even though we owe 25% of what our home is valued at. Scammer!! Thevies
Business response:
Scott , We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I have my previous loan with them tried doing a cash out. They stated my home had to be rented prior and they could help. After the home was rented they told me I made too much and could not get the loan. Then they came back and said I had to reserve 6 months before the loan can be approved. All this happen after I received the you are approved we just need to get the home appraisal to make sure is of value. Yes I had to dis out money then they told me NO the home is well above the asking amount
Business response:
D.D., We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
If I could do zero stars I would. Covid hit us hard and I did everything I was supposed to. I applied for assistance April, informed the company and requested a forbearance and turned all the paperwork in. They kept sending me stuff saying I needed to turn the SAME paperwork in and whenever I called the representative would "find" the paperwork already uploaded and send it to a supervisor stating I didn't need to send anything in. Imagine my surprise when I get a foreclosure notice in August AFTER I just get off the phone in... read more
Business response:
Tracey, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Absolutely zero stars. It has been nothing short of a nightmare dealing with this company. Our loan got sold to these people and although we've paid on time every month they put us in delinquency status and saying we owe them ******!!! We've been trying to work this out for over a year now and nothing is happening. Getting an attorney now.
Business response:
Jenny, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
My loan was sold to LOANCARE in December of 2022 by *********** ****.Payments were to start in January of 2023. I received a letter from *********** ****stating NOTHING about my mortgage or loan payments would change.It is now February of 2023 and I am not able to pay them because they are charging me escrow which was not my original loan and additional $1201.70 per month. I have tried to pay the actual amount of the loan that is truly due to them, however, they will only take the full amount with the additional escrow.I the... read more
Business response:
Hi Judith, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to servicing your loan. Loancare
The absolute worst company I have ever dealt with!!!!!! They made a mistake on a payment we sent in back in 2019 and so far have refused to make it right.
Business response:
Marc, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
A terrible company to deal with. Hurricane Ian caused damage to our property and our insurance company paid out for repairs but the funds have to be in escrow controlled by LoanCare. They purposely create a process so ridiculous that you're unable to get the funds to repair your property.
Business response:
William, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Less than one star! My account has been out of forbearance for over a year and I have been making payments on my own for over a year and STILL they refuse to take my account out of forbearance status and it’s negatively affecting my credit score! I filed a complaint with the BBB and LoanCare STILL has not taken care of the problem. I have called over 50 times to their customer service, talked to countless “supervisors” who claim they will resolve the problem, and cannot even fathom the amount of time I spent wasting my life ... read more
Business response:
Amy, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
This company has the WORST customer service. It is IMPOSSIBLE to get ahold of anyone. I called the Virginia Beach headquarters. Same thing. I am an owner carrier and have had them service my loan. Do NOT use them. I beg you. You will pull your hair out. They are absolutely pathetic at the main office in Virginia and ESPECIALLY the office in Chandler AZ.
Business response:
George, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.