LoanCare, LLC

Richard R 

on BBB

3 years ago

I was on a cares act forbearance during covid and came out of forbearance and signed and had notarized the paperwork they required. Made 4 on time Payments and they rejected the 5th . I called and they said I am not in active foreclosure! I can’t get anyone to ever call me back and now I’m about to lose my home and have a 1 year old baby and don’t know what to do. I did everything required of them. 

Steven B 

on BBB

3 years ago

Ridiculous company. I continue to receive letters from them stating I had a lapse in homeowners insurance, which I did not, and that they are going to charge me $186. This was acknowledged by the multiple representatives who stated they put the wrong dates in their system. In lieu of this, I was told I needed to update proof of coverage which I attempted to do multiple times. Most recently, I was given a specific email address which I used and within 2 days recieved a response staying they could not process my request and to... read more

Greg D 

on BBB

3 years ago

Recently received a physical letter stating I needed to change my homeowner's insurance due to the insurance company's rating was too low. I complied and the new insurance agency provided everything to LoanCare. That letter was dated approximately March 26 and I did not receive it until April 10. So I could not get new insurance until April 11. Fast forward to May 10, I receive another physical letter from Loan Care stating I am going to be charged for the period I did not have insurance on my home (April 6-April 10). When I... read more

Annie W 

on BBB

3 years ago

Terrible to work with, bad experience if at all possible stay clear, not helpful and not willing to work with you at all. 

Olivia G 

on BBB

3 years ago

I notified them of the split of tax invoices Oct2022, called every month after and uploaded my documents. They failed to pay im time and even though I showed proof they still hold me responsible for late fees of $500 plus dollars. They do not reviews and accept fault. I escalated the problem. But still no resolve. If you have them make sure you document each call to every detail possible! Do not be fooled they will not accept liability 

Seth C 

on BBB

3 years ago

Horrible horrible horrible. Run if you can. Utterly Incompetent. I wish zero stars was an option 

Angie L 

on BBB

3 years ago

LoanCare is the worst. We had a barn fire 2 months ago and the insurance company had to put them as a third party on the check. Well due to all their requirements we can't find a contractor to do any of our work. We have 3 checks for 2 separate structures. They are using the combined checks for both structures, due the combined amount they are withholding the funds. Because of the amounts per structure to rebuild and the required paperwork and turn around time for payment no one wants to take the projects on. Meanwhile I hav... read more

Toya T 

on BBB

3 years ago

My name is ****T this company clearly discriminates against African American homeowners. I have been trying to get mortgage assistance for 5 months they repeatedly find something wrong with my documents that I have submitted. I been sending in every month for 5 months 50 pages of information to get assistance only for them to deny me every single time. They continuously have me resending documents for petty tedious reasons and once I send those documents in they deny me again. Their loss mitigation and underwriting team are ... read more

David L 

on BBB

3 years ago

Frustrated - 30 days of back and forth with email. Cannot talk to the same rep twice. Different people keep assessing my file and making repeat or completely different requests. There is no direct email for a mitigation processor and there are no direct phone numbers. I just had a cell call fail in the midst of a deep dive, and the rep could not call me back - lost forever. My next step is to ask for a supervisor. Super frustrated. Ready to respond to anything - but cannot get clear communication and/or live problem-solving.