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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They became my mortgage servicer on 11.7.22 I called on the 8th to get an account number. My previous bank sent me 3 letters leading up to this change to let me know. TIAA and loan care did not send me ANYTHING until 11.15.22 after I called. The reason I called on the 8th of November was to assure my county taxes will be paid. I was told to call back in a week so they had time to update my account, I did that and they told me that they had to go through escrow analysis and which would take two weeks. I called back and was to... read more
Business response:
DaNell, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you
The most despicable company. How is this company even allowed to do business? It's really mind-boggling. What all these reviews are saying is true. I filed an official complaint with the FTC. Please do not do business with these people. It's impossible to communicate with them like a normal service-oriented bank. It's insane but you will call and be placed on hold and finally speak to someone that has no idea what they are talking about and has no information. If you ask more than some basic questions they will tell you we n... read more
Our home was destroyed here in FL during Hurrican Ian. My husband was a contractor his entire life and we have been working daily since September 28 to restore it and it looks better than when we first bought it. LoanCare sent an inspector to our home on Jan 24th. He approved all work done. LoanCare passed our inspection yesterday and said we were on our way to receiving our claim funds. TODAY they called and said they won't release any of the xxxxx of our insurance money because we did the work ourselves. If this isn't frau... read more
Business response:
Peggy, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
I want to give less than 1 star. We didn't get a choice with this company since they bought out our loan from our original lender. This company LOST our October payment to our original company, resulting in us having to make 2 payments in a month. Trying to get this resolved has only resulted in me doing more work than them. Expect to get dragged along, lied to, and false promises made. It's been over a month and we're getting dragged through waiting on different departments to resolve and issue that this company caused.
Business response:
Katlyn, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. LoanCare
Soooo frustrated with this company. I have called multiple times to get an escrow payment moved to the appropriate account. These people don't know how to manage an escrow account. They have me owing 7500 in escrow shortages. I can't delete my escrow account until the shortage is paid, but I can't get the misapplied payment moved. I've spent hours on the phone. The supervisor never calls me back. I just got out of forbearance and did a loan modification to get my monthly payment lowered. Now it is $700 higher. xxx? I'm going... read more
Business response:
We are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution. LoanCare
Disabled veteran that has bought and sold a few houses.I originally sold my house through 21st and they were great but they sold the account a few months later.Ill have to say the worst,most inconvenient company I've ever worked with.Ive done everything right have all my bills taken out of my account so the bill is paid on time every month have insurance also.first year they tried to say I had no insurance by contacting me and worrying me even thought that 2 is deducted from my payment. They said sorry and said it wouldn't h... read more
Business response:
Dear Reb, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
I would give them nothing , they are practicing illegal practices . They are holding mortgage payments that are made on time every month claiming they don’t get them to illegally charge late fees and interest . They should all go to jail for stealing , a bunch of dirty crooks they are , I am looking for a class action suit soon against these people .
Business response:
Kristen, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Thank you, LoanCare
LoanCare sent me my escrow overage check and it was returned when I tried to deposit it into my bank account. This was over a month ago. Each time I call they have a different story. I am concerned as well since they do not show these funds still in my account under escrow nor do they have documentation of the check bouncing they sent me. This is my money and they sent it back to me and it bounced.
Business response:
Nicole, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution. Thank you, LoanCare
This company is an absolute nightmare! Run away as fast as you can and never look back! I had a great mortgage company that, unfortunately, sold my mortgage to LoanCare. I have been out of forbearance, caught up on my loan, and paying my full monthly payment for over a year now and Loan Care STILL has my account in a forbearance tagged to it so that I am completely unable to make payments using the online or phone automated system! I have to call in every single month to make my payment through one of their unprofessional, u... read more
Business response:
Muffy, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.