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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst loan company in the world. If I could give 0 stars to start this process I would. I am a 100% disabled veteran and have submitted all necessary documentation for my real estate exemption. I have been considered tax exempt since October 1 2022 (it is now April 25 2023) and have made countless phone calls to the customer service department at this sorry excuse for a loan company and have gotten nowhere really. On March 9 2023 I received a letter finally stating that they would be doing an escrow analysis and would have a... read more
Business response:
Brian, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you
The worst. They should be shut down. They buy out your loan and will continue to make money off of you in any way they can with late fees and usability issues.
Business response:
William, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I write this to warn others to not get a loan through this company or TIAA. Especially a loan with a variable side. An elderly person will NEVER be able to pay it off as their system is designed to make it as complicated as possible. You cannot make payments for variable loans online, you have to call. They will NEVER apply it correctly. You will have to call minimum 3 times to get it corrected. I had to keep an excel sheet to follow the process of every payment I have made. The last one has been 6 months and still NOT corre... read more
Business response:
Gonzalo, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Wish I could give this place a NEGATIVE 5 stars. I have been dealing with issues with them since November of 2022. I've called weeks on in & every time I'm told it will be 3-5 business days before you hear something. Well here it is April of 2023 & I have yet to hear anything!! This company is the worst mortgage company ever. They have said I owe $2500 dollars to escrow which I in fact i do not. It was something they screwed up on their end, & lost paperwork that they had. The insurance people (which was 2 of them) I spoke w... read more
Business response:
Ariel, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Zero stars if I could. I wouldn't suggest this mortgage servicing company if you have any say over the matter. Very, very poor operations which cannot seem to do loan administration on time...EVER! Year after year, I have to chase them down to verify that homeowners and flood insurance have actually been sent to them from my insurance company and then they don't even pay out of escrow on time.
Business response:
Vicki, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
Can I give less than one star. This company is the most corrupt and uncooperative company on the planet. Found out the mortgage they are trying to collect on my mothers home was already bought out and they are still trying to collect. They are thieves and they are disgusting. Refused to send me paperwork on what they were claiming was the mortgage and as soon as I caught on and told ***to talk to them they started sending me papers. Still have yet to see a real life in person STATEMENT. They refused communication on statemen... read more
Business response:
April, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Hello: My loan unfortunately was transferred to these morons a month ago. It was right when my homeowners insurance payment was due. After three different people giving me three different email addresses, I got an official address to send the bill and new homeowners policy. Fast forward to now, beginning of April. I received a note from Loancare stating they were buying homeowners insurance for me at a rate likely much higher than what I'd get on my own since they had no record of homeowners insurance on my policy. Right in ... read more
Business response:
Lisa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
Not even 1 star! 0 stars, definitely would never recommend! They waited 4 months to send me a billing statement for my new loan payment and now they expect me to pay everything at once! They also expected me to know what the additional fees and taxes were that were added on to my mortgage payment. Not one time did they send a statement or gave a call and not to mention, when i tried to look it up online, all my old information was still up there and it didn’t get updated until March 10th! That’s already 3 pass due payments! ... read more
Business response:
Angela, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Worst experience ever with any organization. For the past few months I had call to find out why they are not pulling the funds out of our account weeks after I made the payments and received confirmation. They messed up and have the audacity to demand certified funds for future payments. Horrible customer service!
Business response:
Adrian, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.