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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
LoanCare is awful. I sent them an updated master condo policy which included wind coverage when the policy began. I was sent a letter weeks later indicating that I had no updated policy. I followed their instructions from the letter and sent it again on March 1. Two weeks later, it still was not updated. I called and spoke to a representative and he said he saw where I sent an updated policy, but for some reason, it was not processed. I uploaded it again after speaking to him on March 15. It still was not processed. I sent i... read more
Business response:
Michele, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
The company has had general annoying issues as a customer throughout my mortgage, including the worst website/two-factor authentication system I've ever seen and a phone system that takes 4-5 levels of entering information to even get the option of talking to a person. But my biggest frustration has been trying to do a refinance with another company and finally leave LoanCare behind. My refinance can't go through without a payoff from HUD for a lien they have on my home. EXCEPT after contacting HUD, LoanCare never filed the ... read more
Business response:
Patrick, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
We paid off our loan and have not received the deed for the property Any help would be appreciated. Multiple phone calls to your company and have never spoken to a human being…only automation
Business response:
Susan, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Worst mortgage lender. They will not report payments to credit bureau if they are not obligated by law even if it will help their client. Avoid this company at all costs!!
Business response:
Hadassah, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I have submitted a request to be refunded in 2021 for a payment they made on my behalf after I paid the same stormwater bill. Yes 2021 and never got any correspondence. When I called back for the 10th time today, the are reopening the request again and treating it as new AGAIN! Who cares right? It doesn't impact them. Additionally, I've had to call now three times because my escrow analysis adjusted my monthly payment. After not being allowed to make the payment online for some unknown reason, a representative was nice enoug... read more
Business response:
******, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Loancare has been absolutely beyond horrific, They took over servicing of my loan last year and mess things up on a monthly basis. I apply payments, they apply it to the wrong loan, I call up 2 months later when my statement shows up and shows that its wrong, then I call them to correct that statement, they send it to an escalation team who says its been reviewed and will be fixed on the next statement, the statement comes and its wrong AGAIN as it is every month, So I ask, can someone send me a snapshot of exactly what the ... read more
Business response:
*****, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
I give them a single star because zero stars isn’t an option. There’s no way this company can still be in business. An absolute nightmare to work with.
Business response:
***, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I wish I didn’t even have to give one star. These people have ruined my life!! I closed on a home in 2021!!! They were wired funds to close the loan from the closing attorney’s bank. They were supposed to pay 6k to HUD because it was a FHA loan. Here we are in 2023 and they still have not paid HUD and they won’t reimburse me. No one can tell me where my money went or pay HUD. My lease is up and I’m trying to purchase a new home and can’t because of this. Loancare has been a nightmare from the start. I was so happy when I sol... read more
Business response:
********* , we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
I wish I could give them ZERO stars. Our loan got bought by this awful company and it has been a nightmare dealing with them. Due to the pandemic, my husband and I struggled to get new jobs; however, since that part normalized for both of us, we had been trying to make additional payments on top of our monthly mortgage. They had refused to receive anything but a full additional payment, so now we are two payments behind. They are rude and it takes up to three calls to get a supervisor every single time. Absolutely ridiculous... read more
Business response:
Susana, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.