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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I give them a single star because zero stars isn’t an option. There’s no way this company can still be in business. An absolute nightmare to work with.
Business response:
***, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I wish I didn’t even have to give one star. These people have ruined my life!! I closed on a home in 2021!!! They were wired funds to close the loan from the closing attorney’s bank. They were supposed to pay 6k to HUD because it was a FHA loan. Here we are in 2023 and they still have not paid HUD and they won’t reimburse me. No one can tell me where my money went or pay HUD. My lease is up and I’m trying to purchase a new home and can’t because of this. Loancare has been a nightmare from the start. I was so happy when I sol... read more
Business response:
********* , we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
I wish I could give them ZERO stars. Our loan got bought by this awful company and it has been a nightmare dealing with them. Due to the pandemic, my husband and I struggled to get new jobs; however, since that part normalized for both of us, we had been trying to make additional payments on top of our monthly mortgage. They had refused to receive anything but a full additional payment, so now we are two payments behind. They are rude and it takes up to three calls to get a supervisor every single time. Absolutely ridiculous... read more
Business response:
Susana, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
This company stole my money. Transferred my loan and kept the payments I had prepaid. I have been attempting to recoup funds for the past year. Multiple **excuses "funds were posted too late fees". How did I have ANY late fees, when I paid ahead and funds were unapplied? Repeat my story over and over again to incompetent customer service reps, who repeatedly claim someone is looking into this, you have a case manager... **. A class action lawsuit needs to be put on this company. THIEVES. ZERO STARS
Business response:
*****, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
I don’t have any contract signed with this company and they drop my credit score for non payment
THIEVES!!! Worst mortgage company in the country. DO NOT DO BUSINESS WITH THIS COMPANY!! My wife and I both have credit scores in the mid 800s and have never missed or have been late with a payment. During Hurricane Ian we sustained about $40,000 in damages to our home. Our insurance company issued a check within a few days to help us repair our home. The check was made to myself and the mortgage company. They have held our money for several months after we completed all repairs. We paid for everything out of pocket. Their i... read more
Business response:
Ian, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
Customer service is horrible. Still charging us PMI even though we owe 25% of what our home is valued at. Scammer!! Thevies
Business response:
Scott , We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I have my previous loan with them tried doing a cash out. They stated my home had to be rented prior and they could help. After the home was rented they told me I made too much and could not get the loan. Then they came back and said I had to reserve 6 months before the loan can be approved. All this happen after I received the you are approved we just need to get the home appraisal to make sure is of value. Yes I had to dis out money then they told me NO the home is well above the asking amount
Business response:
D.D., We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
If I could do zero stars I would. Covid hit us hard and I did everything I was supposed to. I applied for assistance April, informed the company and requested a forbearance and turned all the paperwork in. They kept sending me stuff saying I needed to turn the SAME paperwork in and whenever I called the representative would "find" the paperwork already uploaded and send it to a supervisor stating I didn't need to send anything in. Imagine my surprise when I get a foreclosure notice in August AFTER I just get off the phone in... read more
Business response:
Tracey, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.