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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Absolutely zero stars. It has been nothing short of a nightmare dealing with this company. Our loan got sold to these people and although we've paid on time every month they put us in delinquency status and saying we owe them ******!!! We've been trying to work this out for over a year now and nothing is happening. Getting an attorney now.
Business response:
Jenny, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
My loan was sold to LOANCARE in December of 2022 by *********** ****.Payments were to start in January of 2023. I received a letter from *********** ****stating NOTHING about my mortgage or loan payments would change.It is now February of 2023 and I am not able to pay them because they are charging me escrow which was not my original loan and additional $1201.70 per month. I have tried to pay the actual amount of the loan that is truly due to them, however, they will only take the full amount with the additional escrow.I the... read more
Business response:
Hi Judith, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to servicing your loan. Loancare
The absolute worst company I have ever dealt with!!!!!! They made a mistake on a payment we sent in back in 2019 and so far have refused to make it right.
Business response:
Marc, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
A terrible company to deal with. Hurricane Ian caused damage to our property and our insurance company paid out for repairs but the funds have to be in escrow controlled by LoanCare. They purposely create a process so ridiculous that you're unable to get the funds to repair your property.
Business response:
William, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Less than one star! My account has been out of forbearance for over a year and I have been making payments on my own for over a year and STILL they refuse to take my account out of forbearance status and it’s negatively affecting my credit score! I filed a complaint with the BBB and LoanCare STILL has not taken care of the problem. I have called over 50 times to their customer service, talked to countless “supervisors” who claim they will resolve the problem, and cannot even fathom the amount of time I spent wasting my life ... read more
Business response:
Amy, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
This company has the WORST customer service. It is IMPOSSIBLE to get ahold of anyone. I called the Virginia Beach headquarters. Same thing. I am an owner carrier and have had them service my loan. Do NOT use them. I beg you. You will pull your hair out. They are absolutely pathetic at the main office in Virginia and ESPECIALLY the office in Chandler AZ.
Business response:
George, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
They became my mortgage servicer on 11.7.22 I called on the 8th to get an account number. My previous bank sent me 3 letters leading up to this change to let me know. TIAA and loan care did not send me ANYTHING until 11.15.22 after I called. The reason I called on the 8th of November was to assure my county taxes will be paid. I was told to call back in a week so they had time to update my account, I did that and they told me that they had to go through escrow analysis and which would take two weeks. I called back and was to... read more
Business response:
DaNell, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you
The most despicable company. How is this company even allowed to do business? It's really mind-boggling. What all these reviews are saying is true. I filed an official complaint with the FTC. Please do not do business with these people. It's impossible to communicate with them like a normal service-oriented bank. It's insane but you will call and be placed on hold and finally speak to someone that has no idea what they are talking about and has no information. If you ask more than some basic questions they will tell you we n... read more
Our home was destroyed here in FL during Hurrican Ian. My husband was a contractor his entire life and we have been working daily since September 28 to restore it and it looks better than when we first bought it. LoanCare sent an inspector to our home on Jan 24th. He approved all work done. LoanCare passed our inspection yesterday and said we were on our way to receiving our claim funds. TODAY they called and said they won't release any of the xxxxx of our insurance money because we did the work ourselves. If this isn't frau... read more
Business response:
Peggy, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.