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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Hi I get my invoice from Newrez and use the newrez.myloancare.com site. I usually use this to pay my mortgage. But the last two months I have had to pay by snail mail since I cannot get into the site. I have also tried calling and pay by phone but it is all robot answering and mostly talking about the Florida hurricane. I will continue to send my mortgage in by snail mail but it worries me if you are still in business since I cannot get a hold of anyone. I talked to Newrez contact and they cannot bring up any information and... read more
Business response:
Please send your information to the socialsupport@loancare.net email and we will contact you and address your concerns with the website. Thank you
I have been dealing with LoanCare for the last six weeks or so. The company put forced escrow on my non-escrow loan claiming there were unpaid real estate taxes. They refuse to provide any documentation of the delinquency - they just provide a letter making the allegation. This is a lie and they know it. I just closed on a refi-loan in March - all property taxes were paid. You can't run a debt of $3700 plus in property taxes in less than two months. The customer service reps are dismissive and arrogant. I have yet to speak w... read more
Business response:
• Gary, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution. Thank you
I'd give ZERO stars if I could. So many shady, deceitful things this company has done with my home loan....predatory practices and TERRIBLE customer service. RUN, DON'T WALK FROM THEM!!!!!
Business response:
Landon, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you
This is the worse company ever. Mortgage payments were paid on TIME and they are adding late fees and they say that they are getting checks returned. I sent proof of payment and that they took the money out of the bank and they have NOT responded and it's been almost 3 weeks!! In the meantime, my credit score went down 100 points because of they are inept! Talking to customer service is a waste of time as they don't know what they are doing either. I have to get this house refinanced with another company! DO NOT CHOSE THIS C... read more
Business response:
Marilyn, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you
4 hud liens placed on a property and no one wants to help sort out the issue. One member of the "leadership" team named Daniel was extremely rude and unprofessional stating there were discharges that weren't actually there, dogs barking in the background the whole conversation, and when he was done trying to help me told me he had to go and couldn't continue talking to me. Worst customer service I have ever tried to deal with!
Worst Mortgage Company!! They need to be investigated!! Currently dealing with, a HUGE increase in my monthly mortgage payment. I mean in the amount of $1,500 more a month, because of an escrow shortage?!?! Found out it's mostly due to them taking money out for home owners insurance and never paying it!! Then taking multiple amounts out for lender based insurance without my knowledge. I went from a 1,000 payment to $2,500? Then they lowered me to $1,800, but I still have to make the $2,500 payment for a month? There has been... read more
On September 6th I called LoanCare LLC to inform them that I would be sending in a total payment of $1,800. My loan did have three payments past due at the time, the employee of LoanCare LLC did tell me that the $1,800 payment would cover two monthly payments and would be accepted. I instructed that I would be sending the payment by my credit Union's bill pay service and they made note of it. I noticed on September 13th that the payment was redirected back to me. When I called LoanCare LLC to see why my payment was redirecte... read more
The website is actually useless and hard to navigate. The customer service representatives are not at all friendly; if you can even get a hold of them. Their automated phone service is garbage, as you have to navigate through a seemingly endless amount of automated options, then even when they say the wait is 5 min, I have ended up waiting 45 min. They are not customer oriented at all, and if I had a say in the matter, they would no longer be in business. If only there was a way to chose who a mortgage loan operated through!... read more
Business response:
We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
Really bad mortgage company. Very difficult to get ahold of anyone to speak to. I processed a recast that they delayed over 45 days, then miscommunicated the expectations and new payment schedule. Once I was able to get through to customer care, they could not have cared less and over a week to respond that there is nothing they can do even though they communicated incorrect and inaccurate information.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,386 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.