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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Really bad mortgage company. Very difficult to get ahold of anyone to speak to. I processed a recast that they delayed over 45 days, then miscommunicated the expectations and new payment schedule. Once I was able to get through to customer care, they could not have cared less and over a week to respond that there is nothing they can do even though they communicated incorrect and inaccurate information.
Worst mortgage company ever. I have 4 houses and no problems with mortgage payments on other houses ever. But somehow, despite payment all mortgages on time and even sending in extra payments, this company is constantly charging me a late payments. Constantly getting automatic calls to call them. Can't speak to a live person. I wrote to the company and sent them copies of my bank statements with my weekly payments and never heard back from them. Website is difficult to navigate and difficult to understand. I could go into mu... read more
Business response:
We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
I'm in the process of pulling equity out of my home to make home improvements and pay down debt, and I needed to get a form authorized from LoanCare. After two weeks of seeking help from customer service, no one has been able to help or even takes the time to review the form. Customer service has sent the form to the wrong department multiple times and each time causes a delay in the process. I was finally told I would get a case worker but still haven't heard anything back and have no way to know when they'll actually assig... read more
We were approved for Forbearance and were told it would not be on our credit report. We are trying to get a loan for medical expenses and it shows our mortgage was 180 days late! The mortgage was paid back and we received a letter of satisfaction. You can try and try to contact these people, hours on hold. One person said oh sure we will get that removed. One person said send an email. One person says send a letter. another person said send a letter but then gives you a different address. For something that was suppose to he... read more
Business response:
Hello Nadira , Please reach out to us at your earliest convenience so we can research your concern. We can be reach at socialsupport@loancare.net.
Wow! reading all the reviews here is making me very uneasy knowing I currently have three mortgage loans with LoanCare, LLC. I have been struggling for weeks now to get money issued back to me from a **** insurance claim check that was mailed to them a month ago. The work has been completed, all receipts and proof of payment has been send, and inspections completed. This company is giving me the run around on giving me the funds that I should have used to get the work done. Instead, I have depleted my saving and run up my c... read more
Business response:
Hello Maria ******* Please contact us at *************@loancare.net, so we can understand your situation better in order to try and turn your experience around. thank you
Worst EXPERIENCE EVER! WORST PART OF LOSSING MY FATHER. No estate department! My father passed *** it took 6 weeks to verify me to speak on his account. Each time I call it takes longer then 30 mimutes on hold. The worst communication and the rudiest managers i have ever talked to! Rude manager *********** that indicated someone else had put the property on program in April was supposed to investigate and call back in 24 to 48 hours ! NEVER CALLED back and today I was told that no information was documented by Ms. ********* ... read more
Business response:
Hello Sheena, We appreciate you bringing this experience to our attention. If you are willing, please contact us at *************@loancare.net so we can research your concern.
Called today for help. The guy I talked to was so mean and had an attitude. All I need is help. Thanks for nothing
Business response:
Hello Holly, Thank you for bringing this matter to our attention. We would like the opportunity to look into the situation you have described. Please contact us at *************@loancare.net at your earliest convenience.
Literally worst provider! Their website is garbage, their phone system is garbage and their customer service agents are garbage. Website says "send us a message" well you can't find the message portal to. Calling them.. oh that'll take you over 20mins to filter through all their repetitive props and when you finally talk to a live person you get zero help. Telemarketers offer better customer service!
Business response:
Hello Allison, we would like the opportunity to address your concerns. Please reach out to us directly at *************@loancare.net when you have a chance. Thank you, and we look forward to hearing from you
This company is a HORRIBLE loan servicing company! I have been trying to get my name changed on my loan due to marriage for a year. I have submitted documentation a few times. Every time I called about it, no one could find the documents. When I finally got to a person that could see the documents, I was told I needed additional information. I send that in and still NO CHANGE. The reps could all see the request to change the name, though. I gave up on the name correction. Now, I am trying to sell the house and once again get... read more
Business response:
Hello Joann, please email us at *************@loancare.net at your earliest convenience so we can escalate your concern.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.