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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I feel this loan servicer scams mortgage consumers (homeowners), by applying unknown fees and charges to my monthly mortgage statements. They will not offer mortgage assistance with Modifications and/or Forbearances that are related to Covid-19. I am disgusted with this shady Loan Servicer.
I have been trying to pay my mortgage online for the past 3 days now! The site doesn’t even load! I am currently traveling ans not able to call. I had to Google an email to customer service but after sending the email I have received an automated response that email address is not monitored and to use another email. I sent another email to the new provided email just to receive another automated response saying that this email address is also not monitored and to go directly to their website! I have been trying to pay my mor... read more
Terrible. Paid my mortgage, got an email confirmation that my payment had been maid, then got a notice 30 day later saying it was late! affected my credit immensely and now have a 30 day late payment history. Not very happy they never actually tried to withdraw my payment and just wanted the extra fees.
Business response:
Andrew, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. LoanCare
Ridiculus...agent not able to solve problem on phone and asking me to write letters. So that they can repsond with reasons which don't even apply to my loan account. Run away from this company
Business response:
Manish, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. LoanCare
Loancare will not respond to me about assumption paperwork I had to submit by snail mail back in July 2022. My ex would like to be off the loan, ya know?!
Business response:
Dawn, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you
Honestly I almost feel like I am being scammed. I applied for mortgage assistance & was denied. While going through the 30 day decision process for mortgage assistance I was told I couldn't make a payment. Every time I call there's a new amount that is owed (literally being told something different every time). I've had 1 customer representative have an attitude with me & hang up in my face. Now I am scrambling to find this lump sum amount to catch my mortgage back up. The guidance being given by customer reps is to file ano... read more
I received a check from my insurance company and wanted loan care to waive their process since the check was for me to make repairs for damages caused by Ian . Loan care has created ridiculous measures to provide us our money to the point we have lost our place for repairs our damages in a timely manner. If they waived there unnecessary bureaucracy we could have had our repairs completed. Now we find ourselves having to wait over a year to be completed. Meanwhile my money is collecting interest that goes to them. (This is cr... read more
Business response:
Todd , We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you
Hi I get my invoice from Newrez and use the newrez.myloancare.com site. I usually use this to pay my mortgage. But the last two months I have had to pay by snail mail since I cannot get into the site. I have also tried calling and pay by phone but it is all robot answering and mostly talking about the Florida hurricane. I will continue to send my mortgage in by snail mail but it worries me if you are still in business since I cannot get a hold of anyone. I talked to Newrez contact and they cannot bring up any information and... read more
Business response:
Please send your information to the socialsupport@loancare.net email and we will contact you and address your concerns with the website. Thank you
I have been dealing with LoanCare for the last six weeks or so. The company put forced escrow on my non-escrow loan claiming there were unpaid real estate taxes. They refuse to provide any documentation of the delinquency - they just provide a letter making the allegation. This is a lie and they know it. I just closed on a refi-loan in March - all property taxes were paid. You can't run a debt of $3700 plus in property taxes in less than two months. The customer service reps are dismissive and arrogant. I have yet to speak w... read more
Business response:
• Gary, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution. Thank you
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.