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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I am so glad I am not alone with trying to get in touch with someone!! Just trying to make a payment. I have tried calling and going online. When you call and put in your information it recognizes who you are then states they are busy and it hangs up on you. Online even after resetting my password it says it does not recognize the user id and password or says error has occurred. Completely ridiculous!! The phone recording says you are able to make phone payments but wont give you the option. Michelle J.
Business response:
Hello Michelle, Please reach out to us at *************@loancare.net when you can so we can have someone contact you directly.
I have been with loancare for several years. Their customer service beyond horrible. Each year they do an escrow analysis and I immediately pay any shortage using their website. They will still mess up my payments for months afterwards. I call to speak to a representative and after waiting for an hour, they drop my call and I have to start over. I often get a message that says that there is a high call volume and I should call back at another time. When I finally speak to a representative and explain the problem, they promis... read more
Business response:
Erin, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn review you. Please contact us at *************@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
This company is impossible to contact and disconnects me every time I contact by phone at their posted numbers They want me to call the new bank servicing my loan but the new bank does not have my 1098 statement for last year. That is all I want but now I am outraged the way I've been treated. The company flat out lies and says to call back and ask for an agent but it is impossible to get one. I think something very nefarious is going on with this company and somebody needs to check into it more seriously. All I want is a ve... read more
Business response:
Hello Glenn, please email us at *************@loancare.net so that we can assist you with your request.
I only found out they took over servicing my loan because I received a letter from ****** ***. When I tried to set up an online account, I was unable to complete the process and directed to call ******** service. ******** service makes it impossible to get a human on the line. This is already off to a bad start.
Business response:
Hello William ******* Thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at *************@loancare.net when you have a chance. Thank you, and we look forward to servicing your loan.
As part of our mortgage LoanCare pays our yearly Hazard Insurance as part of our escrow to ****** ****** A yearly payment was due in July of 2021 in which Loancare did not pay the entire balance, they were shorted *** **** with late fee). Allied contacted them multiple times they tell me and then canceled our insurance at the end of Jan 2022. Loancare made the payment in February which was too late. If we had been made aware we would have gladly paid it ourselves rather than all the hassle and money moving forward. We ended ... read more
Business response:
Hello Darren, please reach out to us at *************@loancare.net so we can work towards a research your concern.
Absolutely terrible for insurance claims. Received text to review their website for missing documents - website says all required documents received, Called and after getting through all of their messages about using their website, get someone that says the document they got could not be read. Upload the document they said was missing - website says document received. Hear nothing for two weeks, call them back and they say they have all documents and check will be sent in 3-5 days. Hear nothing. Call them again and they say ... read more
Business response:
Hello Duwayne regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at *************@loancare.net so we can work towards a resolution with your insurance claim.
Just an abysmal company. Refinanced with them years ago and on the satisfaction of mortgage, they put the name of the previous owner and not me. Now the title shows two mortgages. We've been reaching out for weeks to get this corrected but they either did not respond or kept sending the same, incorrect document. We are supposed to close on the selling of the house tomorrow but likely won't be able to because they decided to wait until yesterday to act on the error. No one can give me an answer for how long it will take, nor ... read more
Business response:
Hello Cason ***** please email us at *************@loancare.net so that we can escalate your concern for you
Ive been trying to call to make a payment for two days! I keep getting disconnected saying I'm calling during peek hours and please try and call again. Ive have tried to pay my payment on line through the website, however there is nothing set up for me to pay it, the website says error use Chrome. I have been paying my modification payment since December and still nothing has changed on my account for the website. I am so frustrated with this right now. They are not the greatest! I keep getting a pop up saying my account is ... read more
Business response:
Hello Karen ****** We are sorry for the extended wait times on the phone. Please reach out to us a *************@loancare.net with your contact information so that we can have someone contact you directly.
You ******* up mortgage and escrow accounts over charging me for 4 months I've talked to supervisor he said everything is fine next month same as before mismanaged will someone help me sue them . For harassment calls they can't add did anyone go school that works there??? Very Bad customer service.
Business response:
Hello Michael ****** Please contact us at *************@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.