LoanCare, LLC

Manish J 

on BBB

3 years ago

Ridiculus...agent not able to solve problem on phone and asking me to write letters. So that they can repsond with reasons which don't even apply to my loan account. Run away from this company 

Dawn G 

on BBB

3 years ago

Loancare will not respond to me about assumption paperwork I had to submit by snail mail back in July 2022. My ex would like to be off the loan, ya know?! 

Kristasia K 

on BBB

3 years ago

Honestly I almost feel like I am being scammed. I applied for mortgage assistance & was denied. While going through the 30 day decision process for mortgage assistance I was told I couldn't make a payment. Every time I call there's a new amount that is owed (literally being told something different every time). I've had 1 customer representative have an attitude with me & hang up in my face. Now I am scrambling to find this lump sum amount to catch my mortgage back up. The guidance being given by customer reps is to file ano... read more

Todd C 

on BBB

3 years ago

I received a check from my insurance company and wanted loan care to waive their process since the check was for me to make repairs for damages caused by Ian . Loan care has created ridiculous measures to provide us our money to the point we have lost our place for repairs our damages in a timely manner. If they waived there unnecessary bureaucracy we could have had our repairs completed. Now we find ourselves having to wait over a year to be completed. Meanwhile my money is collecting interest that goes to them. (This is cr... read more

Susan K 

on BBB

3 years ago

Hi I get my invoice from Newrez and use the newrez.myloancare.com site. I usually use this to pay my mortgage. But the last two months I have had to pay by snail mail since I cannot get into the site. I have also tried calling and pay by phone but it is all robot answering and mostly talking about the Florida hurricane. I will continue to send my mortgage in by snail mail but it worries me if you are still in business since I cannot get a hold of anyone. I talked to Newrez contact and they cannot bring up any information and... read more

Gary D 

on BBB

3 years ago

I have been dealing with LoanCare for the last six weeks or so. The company put forced escrow on my non-escrow loan claiming there were unpaid real estate taxes. They refuse to provide any documentation of the delinquency - they just provide a letter making the allegation. This is a lie and they know it. I just closed on a refi-loan in March - all property taxes were paid. You can't run a debt of $3700 plus in property taxes in less than two months. The customer service reps are dismissive and arrogant. I have yet to speak w... read more

Landon C 

on BBB

3 years ago

I'd give ZERO stars if I could. So many shady, deceitful things this company has done with my home loan....predatory practices and TERRIBLE customer service. RUN, DON'T WALK FROM THEM!!!!! 

Marilyn L 

on BBB

3 years ago

This is the worse company ever. Mortgage payments were paid on TIME and they are adding late fees and they say that they are getting checks returned. I sent proof of payment and that they took the money out of the bank and they have NOT responded and it's been almost 3 weeks!! In the meantime, my credit score went down 100 points because of they are inept! Talking to customer service is a waste of time as they don't know what they are doing either. I have to get this house refinanced with another company! DO NOT CHOSE THIS C... read more

Natasha G 

on BBB

3 years ago

4 hud liens placed on a property and no one wants to help sort out the issue. One member of the "leadership" team named Daniel was extremely rude and unprofessional stating there were discharges that weren't actually there, dogs barking in the background the whole conversation, and when he was done trying to help me told me he had to go and couldn't continue talking to me. Worst customer service I have ever tried to deal with!