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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We were approved for Forbearance and were told it would not be on our credit report. We are trying to get a loan for medical expenses and it shows our mortgage was 180 days late! The mortgage was paid back and we received a letter of satisfaction. You can try and try to contact these people, hours on hold. One person said oh sure we will get that removed. One person said send an email. One person says send a letter. another person said send a letter but then gives you a different address. For something that was suppose to he... read more
Business response:
Hello Nadira , Please reach out to us at your earliest convenience so we can research your concern. We can be reach at socialsupport@loancare.net.
Wow! reading all the reviews here is making me very uneasy knowing I currently have three mortgage loans with LoanCare, LLC. I have been struggling for weeks now to get money issued back to me from a **** insurance claim check that was mailed to them a month ago. The work has been completed, all receipts and proof of payment has been send, and inspections completed. This company is giving me the run around on giving me the funds that I should have used to get the work done. Instead, I have depleted my saving and run up my c... read more
Business response:
Hello Maria ******* Please contact us at *************@loancare.net, so we can understand your situation better in order to try and turn your experience around. thank you
Worst EXPERIENCE EVER! WORST PART OF LOSSING MY FATHER. No estate department! My father passed *** it took 6 weeks to verify me to speak on his account. Each time I call it takes longer then 30 mimutes on hold. The worst communication and the rudiest managers i have ever talked to! Rude manager *********** that indicated someone else had put the property on program in April was supposed to investigate and call back in 24 to 48 hours ! NEVER CALLED back and today I was told that no information was documented by Ms. ********* ... read more
Business response:
Hello Sheena, We appreciate you bringing this experience to our attention. If you are willing, please contact us at *************@loancare.net so we can research your concern.
Called today for help. The guy I talked to was so mean and had an attitude. All I need is help. Thanks for nothing
Business response:
Hello Holly, Thank you for bringing this matter to our attention. We would like the opportunity to look into the situation you have described. Please contact us at *************@loancare.net at your earliest convenience.
Literally worst provider! Their website is garbage, their phone system is garbage and their customer service agents are garbage. Website says "send us a message" well you can't find the message portal to. Calling them.. oh that'll take you over 20mins to filter through all their repetitive props and when you finally talk to a live person you get zero help. Telemarketers offer better customer service!
Business response:
Hello Allison, we would like the opportunity to address your concerns. Please reach out to us directly at *************@loancare.net when you have a chance. Thank you, and we look forward to hearing from you
This company is a HORRIBLE loan servicing company! I have been trying to get my name changed on my loan due to marriage for a year. I have submitted documentation a few times. Every time I called about it, no one could find the documents. When I finally got to a person that could see the documents, I was told I needed additional information. I send that in and still NO CHANGE. The reps could all see the request to change the name, though. I gave up on the name correction. Now, I am trying to sell the house and once again get... read more
Business response:
Hello Joann, please email us at *************@loancare.net at your earliest convenience so we can escalate your concern.
I am so glad I am not alone with trying to get in touch with someone!! Just trying to make a payment. I have tried calling and going online. When you call and put in your information it recognizes who you are then states they are busy and it hangs up on you. Online even after resetting my password it says it does not recognize the user id and password or says error has occurred. Completely ridiculous!! The phone recording says you are able to make phone payments but wont give you the option. Michelle J.
Business response:
Hello Michelle, Please reach out to us at *************@loancare.net when you can so we can have someone contact you directly.
I have been with loancare for several years. Their customer service beyond horrible. Each year they do an escrow analysis and I immediately pay any shortage using their website. They will still mess up my payments for months afterwards. I call to speak to a representative and after waiting for an hour, they drop my call and I have to start over. I often get a message that says that there is a high call volume and I should call back at another time. When I finally speak to a representative and explain the problem, they promis... read more
Business response:
Erin, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn review you. Please contact us at *************@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
This company is impossible to contact and disconnects me every time I contact by phone at their posted numbers They want me to call the new bank servicing my loan but the new bank does not have my 1098 statement for last year. That is all I want but now I am outraged the way I've been treated. The company flat out lies and says to call back and ask for an agent but it is impossible to get one. I think something very nefarious is going on with this company and somebody needs to check into it more seriously. All I want is a ve... read more
Business response:
Hello Glenn, please email us at *************@loancare.net so that we can assist you with your request.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.