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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst Mortgage Company!! They need to be investigated!! Currently dealing with, a HUGE increase in my monthly mortgage payment. I mean in the amount of $1,500 more a month, because of an escrow shortage?!?! Found out it's mostly due to them taking money out for home owners insurance and never paying it!! Then taking multiple amounts out for lender based insurance without my knowledge. I went from a 1,000 payment to $2,500? Then they lowered me to $1,800, but I still have to make the $2,500 payment for a month? There has been... read more
On September 6th I called LoanCare LLC to inform them that I would be sending in a total payment of $1,800. My loan did have three payments past due at the time, the employee of LoanCare LLC did tell me that the $1,800 payment would cover two monthly payments and would be accepted. I instructed that I would be sending the payment by my credit Union's bill pay service and they made note of it. I noticed on September 13th that the payment was redirected back to me. When I called LoanCare LLC to see why my payment was redirecte... read more
The website is actually useless and hard to navigate. The customer service representatives are not at all friendly; if you can even get a hold of them. Their automated phone service is garbage, as you have to navigate through a seemingly endless amount of automated options, then even when they say the wait is 5 min, I have ended up waiting 45 min. They are not customer oriented at all, and if I had a say in the matter, they would no longer be in business. If only there was a way to chose who a mortgage loan operated through!... read more
Business response:
We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
Really bad mortgage company. Very difficult to get ahold of anyone to speak to. I processed a recast that they delayed over 45 days, then miscommunicated the expectations and new payment schedule. Once I was able to get through to customer care, they could not have cared less and over a week to respond that there is nothing they can do even though they communicated incorrect and inaccurate information.
Worst mortgage company ever. I have 4 houses and no problems with mortgage payments on other houses ever. But somehow, despite payment all mortgages on time and even sending in extra payments, this company is constantly charging me a late payments. Constantly getting automatic calls to call them. Can't speak to a live person. I wrote to the company and sent them copies of my bank statements with my weekly payments and never heard back from them. Website is difficult to navigate and difficult to understand. I could go into mu... read more
Business response:
We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
I'm in the process of pulling equity out of my home to make home improvements and pay down debt, and I needed to get a form authorized from LoanCare. After two weeks of seeking help from customer service, no one has been able to help or even takes the time to review the form. Customer service has sent the form to the wrong department multiple times and each time causes a delay in the process. I was finally told I would get a case worker but still haven't heard anything back and have no way to know when they'll actually assig... read more
We were approved for Forbearance and were told it would not be on our credit report. We are trying to get a loan for medical expenses and it shows our mortgage was 180 days late! The mortgage was paid back and we received a letter of satisfaction. You can try and try to contact these people, hours on hold. One person said oh sure we will get that removed. One person said send an email. One person says send a letter. another person said send a letter but then gives you a different address. For something that was suppose to he... read more
Business response:
Hello Nadira , Please reach out to us at your earliest convenience so we can research your concern. We can be reach at socialsupport@loancare.net.
Wow! reading all the reviews here is making me very uneasy knowing I currently have three mortgage loans with LoanCare, LLC. I have been struggling for weeks now to get money issued back to me from a **** insurance claim check that was mailed to them a month ago. The work has been completed, all receipts and proof of payment has been send, and inspections completed. This company is giving me the run around on giving me the funds that I should have used to get the work done. Instead, I have depleted my saving and run up my c... read more
Business response:
Hello Maria ******* Please contact us at *************@loancare.net, so we can understand your situation better in order to try and turn your experience around. thank you
Worst EXPERIENCE EVER! WORST PART OF LOSSING MY FATHER. No estate department! My father passed *** it took 6 weeks to verify me to speak on his account. Each time I call it takes longer then 30 mimutes on hold. The worst communication and the rudiest managers i have ever talked to! Rude manager *********** that indicated someone else had put the property on program in April was supposed to investigate and call back in 24 to 48 hours ! NEVER CALLED back and today I was told that no information was documented by Ms. ********* ... read more
Business response:
Hello Sheena, We appreciate you bringing this experience to our attention. If you are willing, please contact us at *************@loancare.net so we can research your concern.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.