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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We just helped our daughter refinance her loan and began our relationship with a company called ****** and ****** in Denver, Colorado. Their Management head, Joe ******* was gracious and helpful, assuring us in the beginning our loan would not be sold. Of course, as we came to realize, they sold all their loans to another "sub servicing" company. In our case it was a company called LoanCare. Needless to say, we have had nothing but a terrible experience and Joe ****** said, "Sorry, we are no longer handling this loan"! When... read more
Business response:
Hello Gail, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about the payment concern with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Dealing with hardship during 2020 Covid 19 I had to do a forbearance plan. Once life was returned to normal I tried to settle the forbearance. I initially tried to get everything back in order in feb. 21, only to find out that they never paid my renewal for Home insurance and was trying to put me on theirs which was double the cost. After finally getting that resolved they sent me out documents to end my forbearance and move forward. The documents had to be sent back and fixed 5 times. They finally told me we could do a loan... read more
Business response:
Hello Ashton, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
I have been trying for 2 hours to speak to the "right person" and keep getting bounced around. I have been paying extra monies towards my principal each month. Loancare has, rather than apply the payment towards principal as I have checked off each month, been paying it towards a future payment. What this does is ensure that they get full interest in the future rather than contracting the interest due to my overpayment towards the principal. This is fraud. They make it impossible to get resolution. I am going to transfer to ... read more
Business response:
Hello Nicole, We'd like the opportunity to discuss this with you. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss your concern.
Horrible customer service. Impossible to get in touch with anyone in management and they don't send important communications out.
Business response:
Hello Viridiana We'd like the opportunity to assist you. Please reach out to us at socialsupport@loancare.net at your earliest convenience.
I got a mail from them that we sent a few days ago saying that they got hacked. The unauthorized access stole my name, address, and SSN!! They said they contracted a cyber security company which apparently doesn't have a high review but worst of all, they gave me only a one-year free subscription to this cyber security service. It is known that hackers will keep that info for years and then they use it to steal and harm. So instead of giving us 3-5 years of free monitoring tool, they gave us only one. It is not our fault tha... read more
Business response:
Hello Daniel, Please email us at socialsupport@loancare.net so that we can escalate your concern to our client.
I was behind with my payments in February of 2020 and got a letter of Loancare's intent to foreclose. Contacted LoanCare and informed them that I had sold the house and would be closing on the house in question March 13th of 2020. Fast forward 2 years I am trying to get a loan for a house I am buying contract for deed and I am told I can't get a mortgage due to a foreclosure reported April of 2020 by LoanCare. Credit report shows the loan was paid in full and a lien release was given March of 2020 but LoanCare reported in Ap... read more
Business response:
Hello Timothy, we would like the opportunity to research your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
I am voicing my complaint against Loancare. When I call to make a payment for my mortgage payment for March, there system is messed up and telling me that I am 3 months behind which is ridicolous. I only want to make my payment and i also sent in my bank statements showing that payments have been posted and they say they dont see them. I keep being told different things by different reps which is really starting to **** me off. This is not professional at all and i believe their system needs to be fixed for me to make my pay... read more
Business response:
Hello Tammy, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you
We had a water insurance claim last April and received two insurance checks. The first check was under a certain amount so we mailed it in and received it back. This money was just to get us started according to our Adjuster. We then received a second check and Loancare told us we needed to fill out a hold harmless agreement and get an inspection, (most of the work is completed now and we have been coming out of pocket to pay). Loancare told us as long as we are at 90% they will release the funds. Our inspection came back at... read more
Business response:
Hello Mollie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your concern.
Received notification on April 4, 2022 that during a data breach in "early December 2021", that my information was impacted. Was told I was eligible for a complimentary 1 year service. When I attempted to sign up for this service, was unwilling to give me full SSN to a company that I have never heard of. I was assured that their "investigative team" was on the case, though I assume this means the team of part time custodians that moonlight as techies. Why did it take you 4 months to notify me that my SSN is now out on the *... read more
Business response:
Hello Jay, please contact us at socialsupport@loancare.net when you have an opportunity, and we will be more than happy to escalate your concern to your lender.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.