LoanCare, LLC

Kyle R 

on BBB

3 years ago

Look, the customer service is fine. But getting ahold of them is impossible when you have an issue. Their automated phone assistant doesn't work or it ignores your request. I just want to pay a accidental missed payment. It's almost as if they want me to lose my house over something stupid. Watch out for these guys. 

Mia R 

on BBB

3 years ago

I found that Loan Care does not services their customers well. Every year in the last 3 years being with Laon Care...issues. Customer Service is not helpful or knowledgeable. Just disappointed!! 

William B 

on BBB

3 years ago

Loancare LLC are absolute crooks. We have been waiting for 2 months to get insurance payment released for a full roof replacement that has already been completed. They refuse to even release a partial payment. We have submmitted the documents multiple times and each time the Call Center employee gives a different reason as to why the document wasn't accepted. Today they tried to argue with us that the Waiver of Lien wasn't a 2 page document, despite the fact it is downloaded directly from their website as a TWO PAGE DOCUMENT... read more

Brian R 

on BBB

3 years ago

Having the same issue as Terrence ** some sort of false report sent to the credit bureaus and our credit dropped like 70 points WHILE we're trying to refinance!! 

Terrence D 

on BBB

3 years ago

Horrible customer service. Called repeatedly and was left on hold for 30+ minutes each time. Eventually the music stopped and the call never disconnected nor did anyone pick up. I called in reference to a false report that was issued to the credit bureau. I received an email stating a response had been reached several weeks after my credit dispute. The response was not included in the email nor anywhere on my account online. Ive been trying to reach customer service for the last 3 days with no success. The unique aspect of t... read more

Ryan R 

on BBB

3 years ago

I would give 0 stars if I could. My wife and had our payment go up ***** We called before our payment was due and asked for other options. We followed every step and were told that our payment would not be late since we had contacted them. We have been apparently lied to by multiple agents and the supervisor, Daniel, was a complete ****. Our payment has been counted late and Daniel refused to look for any additional information regarding our account. Even though there are recordings of the 5 phone calls we have made, Daniel ... read more

Gerald S 

on BBB

3 years ago

Loancare serviced my loan from ****** Financial. From the time they began servicing my loan, they mishandled a loan modification nearly resulting in foreclosure on my home, ******* up my payment history to not accurately reflect on time payments on my account, and then didn't file appropriate paperwork with the **** which, without a lot of phone calls from me to ***** would have delayed the sale of my property. These people are some of the most negligent loan servicers I've ever dealt with. 

Jessica F 

on BBB

4 years ago

This company employs the most gheto and disrespectful employees that exhibit no care for how they treat their customers to maintain good business. My insurance company sent proof of my insurance to their fax on my behalf and the company still sent me an additional letter demanding proof of insurance. I again sent proof through email and tried to call to confirm receipt to ensure I do not receive fraudulent insurance purchase only to have a rude employee hang up on my after I requested to speak to so someone higher up because... read more

Robin A 

on BBB

4 years ago

The worst company! They screw up EVERYTHING! Trying loan modification, submitted paper work FOUR times and then only got some action after a phone call. Recieved paperwork that still had my deceased spouse's name on it (sent them a death certificate in 2017!). Now, I've received THREE sets 9f corrected paperwork and I get a phone message EVERY DAY TO CALL. Of course they never leave an extension or name to ask for so when I call, the reps NEVER know where to direct the call! Don't they write ANYTHING in our file? One rep to... read more