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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Early this year I refinanced my mortgage which was then promptly sold to LoanCare for servicing. Shortly after our 3rd payment, I noticed that the unpaid principal balance increased back to the original amount and our escrow balance was reduced to zero. I noticed online that LoanCare reversed all of my payments including escrow without notifying me. It took several calls to their customer support line and a couple of written letters to LoanCare to finally understand what happened. For my first 3 payments, LoanCare's Cashier ... read more
Business response:
Hello Mr. ******* we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your escrow concern with us. Please reach out to us at *************@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
I was told by a LoanCare Representative that my loan modification plan has been approved on March 16 2022 and my new payment was ******* She said that I could make my first payment under the loan modification agreement right then on the phone and I made that payment. Now they're saying that that first payment didn't apply to my first payment because that LoanCare representative didn't have the authority to take that payment and apply it to my first payment under the loan modification agreement. I made three follow up calls t... read more
Business response:
Hello James We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
CAUTION!!!CAUTION!! These people have lost 22 months of payments from my elderly father. No letter of notice. They are giving him a week to pay ******* by Friday or they take the home. Funny enough the taxes have been paid by them the last 2 years. Honest mistake? Or to keep the state from getting their future takeover?? CAUTION!!!CAUTION!!!CAUTION!!! THEY LOST 22 mortgage payments and are giving a week before they take the home!! Will update as days unfold. BE SAFE CAUTION!!!!
Business response:
Hello Brandon, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can research your concern.. Thank you, and we look forward to hearing from you.
Don't walk away from this company. RUN! No matter what it takes. You will get no where talking to someone on the phone. They stick to a script they read and never deviate from it. After asking an endless amount of times to speak to a manager no less than 11 times they won't put you through to one. The company is unreasonable. My bank manager (who they also hung up on) spoke to them on my behalf trying to reason with them and make them understand the problem. My bank can not make the loan payment on the verification of the ac... read more
Business response:
Hello Rosemary, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Please DO NOT trust LoanCare! I am now in year TWO of trying to fix the mess ups they have caused. They have ruined all of the effort I have put in and are ruining my credit score. PLEASE search for a reputable company. I wish I had known that before my loan was transferred to them due to a mistake by my 1st loan originator! They wlll ruin all of the effort you have put in to your loan and your credit score.
Business response:
Hello Melissa ,Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution we can be reach at socialsupport@loancare.net.
They messed up my escrow and now have raised my payment by ***** Escrow was optional with my loan, I voluntarily requested it, and they refuse to close the escrow. I have paid back the escrow advance that they gave me- I do not owe them anything. I have plenty of equity in my house, and have been current with payments since obtaining my mortgage. I am dealing with medical stuff and can not afford the additional amount they want as a "cushion" in the escrow. I want to pay my own taxes and insurance.
Business response:
Hello Hannah, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
I received a preforclosure notice in the mail after being unaware my payment had increased, but had seen the error of having shorted the payment and paid the remaining balance to become current, which had been only a matter of 2 weeks from initial payment to paying the remaining balance. Now i've been receiving nothing but late notices and collections letters when i've been told every time i call and talk with a representative that i am current and caught up. This is nothing but harassment to a customer who has paid every si... read more
Business response:
Hello John, We'd like the opportunity to discuss this with you. Please reach out to us at socialsupport@loancare.net at your earliest convenience.
If I could give 0 stars I would. If you have anyway to avoid this company, do it. Run, do not walk away. Pay more upfront, move to another city with other options, literally whatever it takes to avoid them. It is worth it in the long run. Truly, without exaggeration the worst experience with a company ever. If you should ever need to use funds paid by your homeowner's insurance to you and this company "to monitor" please know you will never get the same answer twice, the rules change, the forms change and their policies chan... read more
Business response:
Hello Lacy, Please reach out to us at your earliest convenience so we may further assist you in researching your concern. We can be reached at socialsupport@loancare.net .
Called last week pass thru 4 different people two of them was very rude, sarcastic and don't really helpful.. I was doing question trying to understand my options thru partial claim never process since March 2021.. at the end they hang me up the phone because I don't understand the process and options.. what's the point to send me a letter with specific name on it telling me you can contact me if the real person never talk to us thru the phone. Customer service really needs better standards how to deal with different people ... read more
Business response:
Hello Yaritza, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. We can be reached at socialsupport@loancare.net .
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.