LoanCare, LLC

Brandon S 

on BBB

3 years ago

Call number 3 for a payoff and yet to receive it. My title company also put in a request 2 weeks prior with my signature and date. They never received anything either. I just keep getting the run around they'll send it out within 24 hours. What a horrible company to deal with. I payoff should not be hard to provide. I work for a Real Estate company and numerous people all say Loan Care is the absolute worst to deal with. Sucks that companies like this are allowed to buy up mortgages from other companies. 

Edward D 

on BBB

3 years ago

This place is a bunch of thieves. On 2/3/22 they sold my mortgage to another company and informed me after it was already done and I made my February payment. When I called the new company they said that LoanCare only forwarded ***** of the ***** I paid for January and they never received my ***** February payment. When I called LoanCare they at first said they never received it, and have no idea why they only sent partial of my January payment. When I showed them my bank statement where they withdrew the money, they changed... read more

Brian H 

on BBB

3 years ago

Just got a letter from ******** saying that someone hacked their server & stole my SS # and name & address. They say this incident occurred in early December 2021 & I'm only hearing about it NOW!! They also offer free credit monitoring as a solution, but instead of contracting ******* or ***** ****** they contracted with an unknown company called ***** ********** which has horrible reviews on *** ********************* - it's clear to me that ******** or Loancare has poor data protection and they don't care enough about the b... read more

Terry G 

on BBB

3 years ago

I am so HAPPY. I am going to give everyone a bit of advice, CERTIFY every mailing that you do. I sent mine to headcourters in Virginia Beach. I paid the the last 7 months by ******* ***** money transfer. Even then it took them a week to credit my account. Our loan got sold from **** Bank to another Bank so I no longer have to deal with LoanCare. I had some bad experiences and alot of double talk and talking to people who had no idea what was going on. One payment I mailed finally got credited a month later. They lost another... read more

Khaila C 

on BBB

3 years ago

Very true you can never speak with a manager they never have their notes correctly over draft my account and then said i made the mistake from my phone. never have your information one has to repeat all the time . the sent me to send the over draft fee and never paid me for it. so need to change mortgage company. 

Sharon B 

on BBB

3 years ago

This is the worst company I have EVER dealt with. The only explanation for the hundreds of wasted hours on the phone trying to resolve issues that they have created is that they look to see home owners with significant equity in their homes and manipulate them into situations where they are claiming payments have not been made to push you into foreclosure so they can take your house. They sent a letter in november saying they had paid our property tax, despite us not having a mortgage with property tax included in the paymen... read more

Marne K 

on BBB

3 years ago

I don't even know where to begin! To make a long story short, they erroneously reported me to the credit bureaus as being 150+ days past due! It took nearly a month and countless phone calls to FINALLY get it cleared up....we submitted our dispute in writing on 23 Feb 22 and although we were told it would take 3-5 business days to be addressed, it wasn't cleared up until 15 Mar 22! During that timeframe, the rates have skyrocketed and we are no longer able to refinance our home at the rate we were quoted when we started the ... read more

Keith C 

on BBB

3 years ago

My Mother had her mortgage with LoanCare. When she passed as Executor I sent all the information to LoanCare including the will, letter of Testamentary, my ID, SS etc. The account was changed to say The Estate of..... We also obtained a forbearance so we could sell the house. We thought everything was fine. Went to close on the house and they refused to issue a Payout. Apparently they had no record of Executors information or my Mother's death We resent all the information and were told we would be contacted in 48hrs. This h... read more

William S 

on BBB

3 years ago

They have many *********** people and make it impossible to contact upper management to hear what the staff is doing and no one held accountable. Get out of this company as fast as yoi can. They hid my payments to serve them to make more money and hold me responsible. I was on the phone for hours which is their way of discouraging and degrading you. Worst attitudes of employees.