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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
loan care did the same to me and I call all the time and get lie to ever time never can talk to the same people send paperwork in then when I think I am good just to find out they need the same paperwork again this is the worst mortgage company I ever deal with.
Business response:
Hello Nerissa, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
Just tried to get final payoff amount. Not available on website. Would not give to me over phone. Said would email it. I ask to speak to supervisor. Supervisor never called back. Did not get an email. Called again next day. This person got email resent. Yeah. Then tried to make final payment on website and would not let me. No message as to why not. Called again. Need cashiers check or fed wire today or start billing penalty and interest. Probably worst web site I use. Seems as if they want it difficult so people don't pay s... read more
Business response:
Hello Dale, Please reach out to us at your earliest convenience so we can assist you with your payoff concern. We can be reached at socialsupport@loancare.net .
This mortgage company is horrible to deal with u can never talk to the same people i hate dealing with this company very unsavory management i give them an f
Business response:
Hello Dustin, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. We can be reached at socialsupport@loancare.net .
This is the worst mortage company I've ever had to deal with. Twice my loan was sold to them and twice they "reviewed" my escrow amount and caused my payment to almost double for several months. Their customer service reps are disrespectful and condescending when it comes to working you through an issue of ********* of dollars on your payment. They offer no solutions when there is an error, just "it'll be recalculated in the payment 60 days from now," and expect you to make double payments until then. If you have to deal wit... read more
Business response:
Hello Megan, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.
I was explicitly told to pay on my account on the March 1st...Confirmed with my rep (actually is noted in their system) ,,,,, Next thing I know ..bam next statement says. Im late... Im like how ... they say ohh we are sorry we sent out the wrong documents ... It was supposed to say the Feb 1 ... Can I say PISSED... They did attempt to credit the late fee ... but meanwhile Im doing something with my bank they say we need your mortgage statement .. no problem ,,, "Mr ... It says your late "... no IM not late ....grrrr... so fr... read more
Business response:
Hello Bernard, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Dealing with LoanCares lies and fraudulent practices has been a complete nightmare!
Business response:
Hello Jack, We would like to get some more details about your experience with us. Please contact us at socialsupport@loancare.net.
We just helped our daughter refinance her loan and began our relationship with a company called ****** and ****** in Denver, Colorado. Their Management head, Joe ******* was gracious and helpful, assuring us in the beginning our loan would not be sold. Of course, as we came to realize, they sold all their loans to another "sub servicing" company. In our case it was a company called LoanCare. Needless to say, we have had nothing but a terrible experience and Joe ****** said, "Sorry, we are no longer handling this loan"! When... read more
Business response:
Hello Gail, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about the payment concern with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Dealing with hardship during 2020 Covid 19 I had to do a forbearance plan. Once life was returned to normal I tried to settle the forbearance. I initially tried to get everything back in order in feb. 21, only to find out that they never paid my renewal for Home insurance and was trying to put me on theirs which was double the cost. After finally getting that resolved they sent me out documents to end my forbearance and move forward. The documents had to be sent back and fixed 5 times. They finally told me we could do a loan... read more
Business response:
Hello Ashton, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
I have been trying for 2 hours to speak to the "right person" and keep getting bounced around. I have been paying extra monies towards my principal each month. Loancare has, rather than apply the payment towards principal as I have checked off each month, been paying it towards a future payment. What this does is ensure that they get full interest in the future rather than contracting the interest due to my overpayment towards the principal. This is fraud. They make it impossible to get resolution. I am going to transfer to ... read more
Business response:
Hello Nicole, We'd like the opportunity to discuss this with you. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss your concern.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.