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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They are the worst servicer with whom I have ever worked. I have worked with 25 or 30 if them over 47 years. They reported me 9 month late on 3 mortgages, dropping my score *** points. Over 6 months we worked to fix it. Finally they told me it was totally fixed. They said they could not do anything about Sept, since I truly was 90 days late. I asked them how I could be on time in Aug and 90 late in Sept. 3 more months and they finally fixed it. Everytime I called, was a fiasco. If I selected the option to receive a call ba... read more
Business response:
Hello Jon, falling short of meeting your expectations is not to the standards we strive to achieve, please reach out to us at ****************** when you can so we can address this situation directly.
We had a water leak in our house and lucky we had the funds to have the leak repaired. We sent them our insurance check to endorse and send back, but instead they advised that they will send us 3 payments and we have to have two inspections. They will only slow mail the payments to you and can take up to 1 week to schedule the inspection. We have been in the process for 2 weeks and still have not received our initial check. We have holes in walls and concrete floors because they had to take up the flooring. It will take at l... read more
Business response:
Hi Bradley, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at ***************** so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
This company should not be allowed to do business. I received loan modification papers last September which were signed, notarized and recorded in the State I live in. Two months later I receive another set of modified loan documents with an increased monthly payment amount and increased total loan amount. I requested a written letter for legal purposes explaining why I had received a second set. Nobody could tell me the reason, and I am still awaiting a letter, which at this point I realize I will never get! I eventually si... read more
Business response:
Hello Sallie, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at *****************
This company is the worse company to work with. I have been helping my mother for months get her paperwork in order, we send the minute they ask. Then she receives notification they never received it she calls and they say "oh yeah we see it here". Clearly no Communication or competence. She has now received another email after beginning this process in October of 2021 asking for all the documents we have previously submitted because they are now expired due to they cannot do their job properly and help people out who need h... read more
Business response:
Hello Michelle, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at *****************, so we can understand your situation better in order to try and turn your experience around.
My mortgage was sold or transferred to a new company . I made my February mortgage payment and received my confirmation from loancare . Went to pay March with new company , said I was behind a month , thought maybe it would catch up after the transfer to new company. Come to find out that they didn't transfer the payment for February . Not a professional company .
Business response:
Hello James, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at ***************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
This company violates Federal law! Not only have they internally "cancelled" my mortgage draft automatic payments in the past without my permission or initiation, without reasonable explanation for doing so, but I was just informed yesterday they transferred my loan servicing to another company and did NOT notify me of intention to do so. Federal law requires that the servicer notify no less than 15 days before doing so! I only found out as my auto draft was not taken on the first of the month and I had to call in. Informed ... read more
Business response:
Hello Julia, we strive for excellence, and are disappointed to hear that you received anything less. We'd like the opportunity to discuss this with you. Please reach out to us at ***************** at your earliest convenience to discuss your experience.
Just received documents on a property I never owned. They sent me default and foreclosure papers. What a fraud. When you call, you can't speak to anyone unless you provide your social security number. The staff needs to be in jail.
Business response:
Hello Claudia, we'd like the opportunity to discuss this with you. Please reach out to us at ***************** at your earliest convenience.
This is the absolute worst loan company I have ever encountered. My insurance released a loss check that is being monitored by loan care. I have to pay the contractors out of pocket then loan care takes 2 months to reimburse after requesting my money multiple times. I do not recommend
Business response:
Hello Cynthia, We would like to get some more details about your experience with us regarding loss draft. Please contact us at *****************
Loancare calls me multiple times stating I did not make my payment plus emails. I had a confirmation from loancare stating that I made my payment but they are still harassing me. My loan was sold to these people too. I would refinance if it did not cost me anything. I am ** and never experienced anything like this and I have had six mortgages.
Business response:
Hello Bob, We would like to get some more details about your payment with us. Please reach out to us at ***************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.