LoanCare, LLC

Terry G 

on BBB

4 years ago

I am so HAPPY. I am going to give everyone a bit of advice, CERTIFY every mailing that you do. I sent mine to headcourters in Virginia Beach. I paid the the last 7 months by ******* ***** money transfer. Even then it took them a week to credit my account. Our loan got sold from **** Bank to another Bank so I no longer have to deal with LoanCare. I had some bad experiences and alot of double talk and talking to people who had no idea what was going on. One payment I mailed finally got credited a month later. They lost another... read more

Khaila C 

on BBB

4 years ago

Very true you can never speak with a manager they never have their notes correctly over draft my account and then said i made the mistake from my phone. never have your information one has to repeat all the time . the sent me to send the over draft fee and never paid me for it. so need to change mortgage company. 

Sharon B 

on BBB

4 years ago

This is the worst company I have EVER dealt with. The only explanation for the hundreds of wasted hours on the phone trying to resolve issues that they have created is that they look to see home owners with significant equity in their homes and manipulate them into situations where they are claiming payments have not been made to push you into foreclosure so they can take your house. They sent a letter in november saying they had paid our property tax, despite us not having a mortgage with property tax included in the paymen... read more

Marne K 

on BBB

4 years ago

I don't even know where to begin! To make a long story short, they erroneously reported me to the credit bureaus as being 150+ days past due! It took nearly a month and countless phone calls to FINALLY get it cleared up....we submitted our dispute in writing on 23 Feb 22 and although we were told it would take 3-5 business days to be addressed, it wasn't cleared up until 15 Mar 22! During that timeframe, the rates have skyrocketed and we are no longer able to refinance our home at the rate we were quoted when we started the ... read more

Keith C 

on BBB

4 years ago

My Mother had her mortgage with LoanCare. When she passed as Executor I sent all the information to LoanCare including the will, letter of Testamentary, my ID, SS etc. The account was changed to say The Estate of..... We also obtained a forbearance so we could sell the house. We thought everything was fine. Went to close on the house and they refused to issue a Payout. Apparently they had no record of Executors information or my Mother's death We resent all the information and were told we would be contacted in 48hrs. This h... read more

William S 

on BBB

4 years ago

They have many *********** people and make it impossible to contact upper management to hear what the staff is doing and no one held accountable. Get out of this company as fast as yoi can. They hid my payments to serve them to make more money and hold me responsible. I was on the phone for hours which is their way of discouraging and degrading you. Worst attitudes of employees. 

Jon E 

on BBB

4 years ago

They are the worst servicer with whom I have ever worked. I have worked with 25 or 30 if them over 47 years. They reported me 9 month late on 3 mortgages, dropping my score *** points. Over 6 months we worked to fix it. Finally they told me it was totally fixed. They said they could not do anything about Sept, since I truly was 90 days late. I asked them how I could be on time in Aug and 90 late in Sept. 3 more months and they finally fixed it. Everytime I called, was a fiasco. If I selected the option to receive a call ba... read more

Bradley W 

on BBB

4 years ago

We had a water leak in our house and lucky we had the funds to have the leak repaired. We sent them our insurance check to endorse and send back, but instead they advised that they will send us 3 payments and we have to have two inspections. They will only slow mail the payments to you and can take up to 1 week to schedule the inspection. We have been in the process for 2 weeks and still have not received our initial check. We have holes in walls and concrete floors because they had to take up the flooring. It will take at l... read more

Sallie H 

on BBB

4 years ago

This company should not be allowed to do business. I received loan modification papers last September which were signed, notarized and recorded in the State I live in. Two months later I receive another set of modified loan documents with an increased monthly payment amount and increased total loan amount. I requested a written letter for legal purposes explaining why I had received a second set. Nobody could tell me the reason, and I am still awaiting a letter, which at this point I realize I will never get! I eventually si... read more