This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the worst mortage company I've ever had to deal with. Twice my loan was sold to them and twice they "reviewed" my escrow amount and caused my payment to almost double for several months. Their customer service reps are disrespectful and condescending when it comes to working you through an issue of ********* of dollars on your payment. They offer no solutions when there is an error, just "it'll be recalculated in the payment 60 days from now," and expect you to make double payments until then. If you have to deal wit... read more
Business response:
Hello Megan, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.
I was explicitly told to pay on my account on the March 1st...Confirmed with my rep (actually is noted in their system) ,,,,, Next thing I know ..bam next statement says. Im late... Im like how ... they say ohh we are sorry we sent out the wrong documents ... It was supposed to say the Feb 1 ... Can I say PISSED... They did attempt to credit the late fee ... but meanwhile Im doing something with my bank they say we need your mortgage statement .. no problem ,,, "Mr ... It says your late "... no IM not late ....grrrr... so fr... read more
Business response:
Hello Bernard, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Dealing with LoanCares lies and fraudulent practices has been a complete nightmare!
Business response:
Hello Jack, We would like to get some more details about your experience with us. Please contact us at socialsupport@loancare.net.
We just helped our daughter refinance her loan and began our relationship with a company called ****** and ****** in Denver, Colorado. Their Management head, Joe ******* was gracious and helpful, assuring us in the beginning our loan would not be sold. Of course, as we came to realize, they sold all their loans to another "sub servicing" company. In our case it was a company called LoanCare. Needless to say, we have had nothing but a terrible experience and Joe ****** said, "Sorry, we are no longer handling this loan"! When... read more
Business response:
Hello Gail, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about the payment concern with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Dealing with hardship during 2020 Covid 19 I had to do a forbearance plan. Once life was returned to normal I tried to settle the forbearance. I initially tried to get everything back in order in feb. 21, only to find out that they never paid my renewal for Home insurance and was trying to put me on theirs which was double the cost. After finally getting that resolved they sent me out documents to end my forbearance and move forward. The documents had to be sent back and fixed 5 times. They finally told me we could do a loan... read more
Business response:
Hello Ashton, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
I have been trying for 2 hours to speak to the "right person" and keep getting bounced around. I have been paying extra monies towards my principal each month. Loancare has, rather than apply the payment towards principal as I have checked off each month, been paying it towards a future payment. What this does is ensure that they get full interest in the future rather than contracting the interest due to my overpayment towards the principal. This is fraud. They make it impossible to get resolution. I am going to transfer to ... read more
Business response:
Hello Nicole, We'd like the opportunity to discuss this with you. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss your concern.
Horrible customer service. Impossible to get in touch with anyone in management and they don't send important communications out.
Business response:
Hello Viridiana We'd like the opportunity to assist you. Please reach out to us at socialsupport@loancare.net at your earliest convenience.
I got a mail from them that we sent a few days ago saying that they got hacked. The unauthorized access stole my name, address, and SSN!! They said they contracted a cyber security company which apparently doesn't have a high review but worst of all, they gave me only a one-year free subscription to this cyber security service. It is known that hackers will keep that info for years and then they use it to steal and harm. So instead of giving us 3-5 years of free monitoring tool, they gave us only one. It is not our fault tha... read more
Business response:
Hello Daniel, Please email us at socialsupport@loancare.net so that we can escalate your concern to our client.
I was behind with my payments in February of 2020 and got a letter of Loancare's intent to foreclose. Contacted LoanCare and informed them that I had sold the house and would be closing on the house in question March 13th of 2020. Fast forward 2 years I am trying to get a loan for a house I am buying contract for deed and I am told I can't get a mortgage due to a foreclosure reported April of 2020 by LoanCare. Credit report shows the loan was paid in full and a lien release was given March of 2020 but LoanCare reported in Ap... read more
Business response:
Hello Timothy, we would like the opportunity to research your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.