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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible customer service. Impossible to get in touch with anyone in management and they don't send important communications out.
Business response:
Hello Viridiana We'd like the opportunity to assist you. Please reach out to us at socialsupport@loancare.net at your earliest convenience.
I got a mail from them that we sent a few days ago saying that they got hacked. The unauthorized access stole my name, address, and SSN!! They said they contracted a cyber security company which apparently doesn't have a high review but worst of all, they gave me only a one-year free subscription to this cyber security service. It is known that hackers will keep that info for years and then they use it to steal and harm. So instead of giving us 3-5 years of free monitoring tool, they gave us only one. It is not our fault tha... read more
Business response:
Hello Daniel, Please email us at socialsupport@loancare.net so that we can escalate your concern to our client.
I was behind with my payments in February of 2020 and got a letter of Loancare's intent to foreclose. Contacted LoanCare and informed them that I had sold the house and would be closing on the house in question March 13th of 2020. Fast forward 2 years I am trying to get a loan for a house I am buying contract for deed and I am told I can't get a mortgage due to a foreclosure reported April of 2020 by LoanCare. Credit report shows the loan was paid in full and a lien release was given March of 2020 but LoanCare reported in Ap... read more
Business response:
Hello Timothy, we would like the opportunity to research your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
I am voicing my complaint against Loancare. When I call to make a payment for my mortgage payment for March, there system is messed up and telling me that I am 3 months behind which is ridicolous. I only want to make my payment and i also sent in my bank statements showing that payments have been posted and they say they dont see them. I keep being told different things by different reps which is really starting to **** me off. This is not professional at all and i believe their system needs to be fixed for me to make my pay... read more
Business response:
Hello Tammy, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you
We had a water insurance claim last April and received two insurance checks. The first check was under a certain amount so we mailed it in and received it back. This money was just to get us started according to our Adjuster. We then received a second check and Loancare told us we needed to fill out a hold harmless agreement and get an inspection, (most of the work is completed now and we have been coming out of pocket to pay). Loancare told us as long as we are at 90% they will release the funds. Our inspection came back at... read more
Business response:
Hello Mollie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your concern.
Received notification on April 4, 2022 that during a data breach in "early December 2021", that my information was impacted. Was told I was eligible for a complimentary 1 year service. When I attempted to sign up for this service, was unwilling to give me full SSN to a company that I have never heard of. I was assured that their "investigative team" was on the case, though I assume this means the team of part time custodians that moonlight as techies. Why did it take you 4 months to notify me that my SSN is now out on the *... read more
Business response:
Hello Jay, please contact us at socialsupport@loancare.net when you have an opportunity, and we will be more than happy to escalate your concern to your lender.
Call number 3 for a payoff and yet to receive it. My title company also put in a request 2 weeks prior with my signature and date. They never received anything either. I just keep getting the run around they'll send it out within 24 hours. What a horrible company to deal with. I payoff should not be hard to provide. I work for a Real Estate company and numerous people all say Loan Care is the absolute worst to deal with. Sucks that companies like this are allowed to buy up mortgages from other companies.
Business response:
Hello Brandon, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution we can be reach at socialsupport@loancare.net.
This place is a bunch of thieves. On 2/3/22 they sold my mortgage to another company and informed me after it was already done and I made my February payment. When I called the new company they said that LoanCare only forwarded ***** of the ***** I paid for January and they never received my ***** February payment. When I called LoanCare they at first said they never received it, and have no idea why they only sent partial of my January payment. When I showed them my bank statement where they withdrew the money, they changed... read more
Business response:
Hello Edward, If you'd be willing to provide more feedback, please reach out to us at socialsupport@loancare.net so we can assist you further. Thank You
Just got a letter from ******** saying that someone hacked their server & stole my SS # and name & address. They say this incident occurred in early December 2021 & I'm only hearing about it NOW!! They also offer free credit monitoring as a solution, but instead of contracting ******* or ***** ****** they contracted with an unknown company called ***** ********** which has horrible reviews on *** ********************* - it's clear to me that ******** or Loancare has poor data protection and they don't care enough about the b... read more
Business response:
Hello Brian, We'd like the opportunity to discuss this with you. Please reach out to us at *************** at your earliest convenience to discuss how we can turn your experience into a positive one.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.