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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
No help with customer service or escalations team. Then refuse to send you to someone higher up.
Business response:
Hello Alexis, , we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at **************** at your earliest convenience.
The worst company EVER!!! Tried doing a refi on a loan they already owned and had for years. They were requiring us to provide documents that had zero bearings on our loan such as my husband's full and complete ***** ****** from 15 years ago. They kept asking for stuff that was already shown on our credit report as paid off. Needless to say we elsewhere. They also wouldn't give us a copy of our credit report. If I could give them a zero rating I would.
Business response:
Hello Mollie, we would like to get more details in regards to your experience so that we can escalate your concern to the correct party. Can you please email us at ***************** at your earliest convenience.
My mortgage was sold to LoanCare almost a year ago and I have had a terrible experience with them. I have had multiple issues over the past year: First, they repeatedly contacted me stating that I did not have insurance on the property, and stating they were going to purchase insurance on my behalf. I provided them with our insurance documentation multiple times, and this was not resolved until the 3rd time I submitted this information and called them to verify. Secondly, they had an error on file with our property tax amoun... read more
Business response:
Hello Christian, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at ****************** so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
LoanCare is absolutely the worst company I've ever had to deal with. They have created many problems because of improper record keeping not crediting me for payments made Having a much higher figure That the loan was supposedly started at which is absolutely wrong. I have mortgage mortgage insurance with the same company for Over 15 years and because LoanCare Failed to pay the insurance out of escrow as they were required, comma I lost that policy and they stuck me with the policy at * times the amount. I renegotiated with a... read more
Business response:
Hello Mark, Please reach out to us at ****************** so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
This is literally the worst company to ever work with. Our loan was sold to them in May of 2021, when we made our first payment to them in June 2021 all seemed fine, until they "refunded" the money and placed it as a misapplied funds. When asked about it since it didnt go back into my bank account they tried to claim that it was sent to our old bank that had the loan originally. I thought that seemed fishy that a month and a half after paying they refunded to a company we arent with anymore. So I three way called in the old ... read more
Business response:
Kendra, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at ****************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
I have been a home owner for over 40 years. I have never had an experience like this before. LoanCare LLC took it upon themselves this past September 2021, to contact my home owners insurance and have the payment transferred into escrow. I had been making payments to the insurance company because I have always paid my insurance myself. I never place it in escrow, I did not authorize this nor was I notified that it had happened until I received my **** statement at the end of the year. Now they are asking that I catch up paym... read more
Business response:
Julia, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at ****************** so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
If I could give a 0 star I would. As a third party attempting to obtain a payoff quote for a client trying to save their home from foreclosure, we were roadblocked and the client lost their home after a month of emails, faxes and online requests which do not work. Customer service refused to speak to us even after submitting a third party and then sent us to an email for third party which took days to respond each time asking us to send client SSN and Loan numbers through email and refused to offer a fax number. After almost... read more
Business response:
Elizabeth, we regret your most recent encounter with us was not up to the standards we strive for. If your concerns still exist, please do not hesitate to reach out to us at ****************** at your earliest convenience.
LoanCare charged us PMI until we were under *** of our loan. When we reached **** they claimed that they couldn't substantiate it because we did not have appraisal. When we originally got the refinanced mortgage, the original mortgagor waived the appraisal. Even with their totally made-up value, we still qualified for having PMI waived. We were told to fill out a form. We did so TWICE. They still failed to take off PMI. In fact, they charged us twice. When we called, they said there was nothing we could do and no one we coul... read more
Business response:
Carol, we regret your most recent encounter with us was not up to the standards we strive for. We would like the opportunity to address your concerns with the PMI on your loan. Please reach out to us at ****************** at your earliest convenience to discuss your concern.
I've never been so confused and sent misinformation from this company! They are charging me insurance stating that I did not send them my insurance documents, when I sent them on time to them, as well as my insurance agent! We continue to have to go through mismanagement of my documents and the miscommunication and mistakes that LoanCare makes!!! I'm looking for another loan company as soon as I am able to refinance.
Business response:
Jacqueline, Please reach out to us at ***************** so we can work towards a resolution with your insurance.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.