This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company is the worse company to work with. I have been helping my mother for months get her paperwork in order, we send the minute they ask. Then she receives notification they never received it she calls and they say "oh yeah we see it here". Clearly no Communication or competence. She has now received another email after beginning this process in October of 2021 asking for all the documents we have previously submitted because they are now expired due to they cannot do their job properly and help people out who need h... read more
Business response:
Hello Michelle, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at *****************, so we can understand your situation better in order to try and turn your experience around.
My mortgage was sold or transferred to a new company . I made my February mortgage payment and received my confirmation from loancare . Went to pay March with new company , said I was behind a month , thought maybe it would catch up after the transfer to new company. Come to find out that they didn't transfer the payment for February . Not a professional company .
Business response:
Hello James, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at ***************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
This company violates Federal law! Not only have they internally "cancelled" my mortgage draft automatic payments in the past without my permission or initiation, without reasonable explanation for doing so, but I was just informed yesterday they transferred my loan servicing to another company and did NOT notify me of intention to do so. Federal law requires that the servicer notify no less than 15 days before doing so! I only found out as my auto draft was not taken on the first of the month and I had to call in. Informed ... read more
Business response:
Hello Julia, we strive for excellence, and are disappointed to hear that you received anything less. We'd like the opportunity to discuss this with you. Please reach out to us at ***************** at your earliest convenience to discuss your experience.
Just received documents on a property I never owned. They sent me default and foreclosure papers. What a fraud. When you call, you can't speak to anyone unless you provide your social security number. The staff needs to be in jail.
Business response:
Hello Claudia, we'd like the opportunity to discuss this with you. Please reach out to us at ***************** at your earliest convenience.
This is the absolute worst loan company I have ever encountered. My insurance released a loss check that is being monitored by loan care. I have to pay the contractors out of pocket then loan care takes 2 months to reimburse after requesting my money multiple times. I do not recommend
Business response:
Hello Cynthia, We would like to get some more details about your experience with us regarding loss draft. Please contact us at *****************
Loancare calls me multiple times stating I did not make my payment plus emails. I had a confirmation from loancare stating that I made my payment but they are still harassing me. My loan was sold to these people too. I would refinance if it did not cost me anything. I am ** and never experienced anything like this and I have had six mortgages.
Business response:
Hello Bob, We would like to get some more details about your payment with us. Please reach out to us at ***************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
No help with customer service or escalations team. Then refuse to send you to someone higher up.
Business response:
Hello Alexis, , we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at **************** at your earliest convenience.
The worst company EVER!!! Tried doing a refi on a loan they already owned and had for years. They were requiring us to provide documents that had zero bearings on our loan such as my husband's full and complete ***** ****** from 15 years ago. They kept asking for stuff that was already shown on our credit report as paid off. Needless to say we elsewhere. They also wouldn't give us a copy of our credit report. If I could give them a zero rating I would.
Business response:
Hello Mollie, we would like to get more details in regards to your experience so that we can escalate your concern to the correct party. Can you please email us at ***************** at your earliest convenience.
My mortgage was sold to LoanCare almost a year ago and I have had a terrible experience with them. I have had multiple issues over the past year: First, they repeatedly contacted me stating that I did not have insurance on the property, and stating they were going to purchase insurance on my behalf. I provided them with our insurance documentation multiple times, and this was not resolved until the 3rd time I submitted this information and called them to verify. Secondly, they had an error on file with our property tax amoun... read more
Business response:
Hello Christian, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at ****************** so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.