LoanCare, LLC

Claudia B 

on BBB

4 years ago

Just received documents on a property I never owned. They sent me default and foreclosure papers. What a fraud. When you call, you can't speak to anyone unless you provide your social security number. The staff needs to be in jail. 

Cynthia F 

on BBB

4 years ago

This is the absolute worst loan company I have ever encountered. My insurance released a loss check that is being monitored by loan care. I have to pay the contractors out of pocket then loan care takes 2 months to reimburse after requesting my money multiple times. I do not recommend 

Bob P 

on BBB

4 years ago

Loancare calls me multiple times stating I did not make my payment plus emails. I had a confirmation from loancare stating that I made my payment but they are still harassing me. My loan was sold to these people too. I would refinance if it did not cost me anything. I am ** and never experienced anything like this and I have had six mortgages. 

Alexis C 

on BBB

4 years ago

No help with customer service or escalations team. Then refuse to send you to someone higher up. 

Mollie R 

on BBB

4 years ago

The worst company EVER!!! Tried doing a refi on a loan they already owned and had for years. They were requiring us to provide documents that had zero bearings on our loan such as my husband's full and complete ***** ****** from 15 years ago. They kept asking for stuff that was already shown on our credit report as paid off. Needless to say we elsewhere. They also wouldn't give us a copy of our credit report. If I could give them a zero rating I would. 

Christian V 

on BBB

4 years ago

My mortgage was sold to LoanCare almost a year ago and I have had a terrible experience with them. I have had multiple issues over the past year: First, they repeatedly contacted me stating that I did not have insurance on the property, and stating they were going to purchase insurance on my behalf. I provided them with our insurance documentation multiple times, and this was not resolved until the 3rd time I submitted this information and called them to verify. Secondly, they had an error on file with our property tax amoun... read more

Mark C 

on BBB

4 years ago

LoanCare is absolutely the worst company I've ever had to deal with. They have created many problems because of improper record keeping not crediting me for payments made Having a much higher figure That the loan was supposedly started at which is absolutely wrong. I have mortgage mortgage insurance with the same company for Over 15 years and because LoanCare Failed to pay the insurance out of escrow as they were required, comma I lost that policy and they stuck me with the policy at * times the amount. I renegotiated with a... read more

Kendra A 

on BBB

4 years ago

This is literally the worst company to ever work with. Our loan was sold to them in May of 2021, when we made our first payment to them in June 2021 all seemed fine, until they "refunded" the money and placed it as a misapplied funds. When asked about it since it didnt go back into my bank account they tried to claim that it was sent to our old bank that had the loan originally. I thought that seemed fishy that a month and a half after paying they refunded to a company we arent with anymore. So I three way called in the old ... read more

Julia L 

on BBB

4 years ago

I have been a home owner for over 40 years. I have never had an experience like this before. LoanCare LLC took it upon themselves this past September 2021, to contact my home owners insurance and have the payment transferred into escrow. I had been making payments to the insurance company because I have always paid my insurance myself. I never place it in escrow, I did not authorize this nor was I notified that it had happened until I received my **** statement at the end of the year. Now they are asking that I catch up paym... read more