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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I went through a loan modification last year due to COVID and applied for for the forbearance program. Once I was able to resume my mortgage payments (8 months later) I advised that I was ready to resume my payments and they said not to worry about a thing until they approve my loan modification which they did. On Nov of 2020 they send me the loan modification packet with a different interest rate and monthly payment then I had to go to get it notarized which I did and I sent the docs back the same day. A couple of weeks pas... read more
Business response:
Jose, If your concerns still exist, please do not hesitate to reach out to us at ****************** at your earliest convenience.
Worst company I have ever worked with in my 30+ years of carrying mortgages. Cannot speak to a real person until waiting on hold listening to the same spiel for 1-2 hours at a time. They make promises and never carry through. As stated below, when I refinance this current mortgage I am stating it can never be sold to loancare or *** *** for that matter. Ellen *
Business response:
Hello Ellen, If your concerns still exist, please do not hesitate to reach out to us at socialsupport@loancare.net at your earliest convenience.
I had a loan forbearance that ended up getting a loan modification. I had to call Loancare frequently because I was concerned about all the threatening late payment notices I continued to get. I was always told they have to send them due to shareholder agreements. Once the loan modification started in October 2021, I called a couple times a month to check on the process and make sure I wasn't late. I was assured I was fine until the loan modification was completed. According to the documents, they were going to draft the fir... read more
Business response:
Hello Timothy, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at *****************
Loan care reported me as missing a.payment in August of 2021 and I havent had loancare since 2016.. I have proof that I did pay my current mortgage company not only the monthly payment but an I trust only payment as well..And now I can't speak to a live person because I dint have an account with them and the recording says put in account number or ss number or you cannot go any further..so needless to say it didn't recognize my ss number because I haven't had them in years now..so tell me how can they report me for being lat... read more
Business response:
Hello Kathy, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at **************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Our mortgage was transferred to Loancare LLC on 1/1/2022. When we haven't received any letters or payment instructions from them by end of the first business week (1/7), and also could not register new account on their website, we proactively called them on the next business day (1/10/22). I spoke to a Kimberly out of Pennsylvania. Suffice to say that she was the most uninitiated and unprofessional call center agent I've ever encountered. Bad first impression for this loan servicing company. It's definitely a third or lower ... read more
I suggest you do you research and consider if you want this company anywhere near your money or your home loan, there are lots of reviews. So, on my next loan I will be writing in at no time can this loan be sold to, managed by or have any affiliation with **** ***** Loan Care Servicing LLC or ******** ********* **** Yes, I will still get a mortgage on my next rental. Hey, LoanCare, as 1. is the minimum we can give, you have a .05/5 right now or a 1% satisfaction. What is your plan to address this? **** Really, you think 623... read more
I have been working with this company to receive my insurance claim check for over 4 months. All other parties involved in restoring my home after Hurricane Ida have been kind, responsive and courteous. My mortgage company, Loancare, has been impossible. I paid out of pocket for the repairs to my home. I've submitted every piece of documentation required. I provided proof that work was done and paid in full. Their adjustor came out to my home and photographed the completed work. Every time I call to check on the status of my... read more
Loancare and ******** ******* are a horrible combination. You get a different answer depending on who you talk to and no one wants to help out customers. They continue to give me the run around and do not help out at all. I have been on the phone with them for months trying to refinance my loan and they refuse to give the information needed for a refinance. Coming out of a forbearance and dealing with these companies is a nightmare and everyone should stay clear of them.
Horrible company to do business with. Never can get them on the phone and when I do I continuously get hung up on. Never missed a payment before in my life called their company 5 times with each rep saying I was current. Come to find out they said I owed money in back taxes. Tried to dispute and denied my dispute with no apparent reason.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.