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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If I could give a 0 star I would. As a third party attempting to obtain a payoff quote for a client trying to save their home from foreclosure, we were roadblocked and the client lost their home after a month of emails, faxes and online requests which do not work. Customer service refused to speak to us even after submitting a third party and then sent us to an email for third party which took days to respond each time asking us to send client SSN and Loan numbers through email and refused to offer a fax number. After almost... read more
Business response:
Elizabeth, we regret your most recent encounter with us was not up to the standards we strive for. If your concerns still exist, please do not hesitate to reach out to us at ****************** at your earliest convenience.
LoanCare charged us PMI until we were under *** of our loan. When we reached **** they claimed that they couldn't substantiate it because we did not have appraisal. When we originally got the refinanced mortgage, the original mortgagor waived the appraisal. Even with their totally made-up value, we still qualified for having PMI waived. We were told to fill out a form. We did so TWICE. They still failed to take off PMI. In fact, they charged us twice. When we called, they said there was nothing we could do and no one we coul... read more
Business response:
Carol, we regret your most recent encounter with us was not up to the standards we strive for. We would like the opportunity to address your concerns with the PMI on your loan. Please reach out to us at ****************** at your earliest convenience to discuss your concern.
I've never been so confused and sent misinformation from this company! They are charging me insurance stating that I did not send them my insurance documents, when I sent them on time to them, as well as my insurance agent! We continue to have to go through mismanagement of my documents and the miscommunication and mistakes that LoanCare makes!!! I'm looking for another loan company as soon as I am able to refinance.
Business response:
Jacqueline, Please reach out to us at ***************** so we can work towards a resolution with your insurance.
I had a terrible experience with LoanCare. A temporary change in property tax rate issue increased my monthly payment without me ever being notified by LoanCare. Their excuse was "someone requested a cease and desist order" so they could not contact me. I Could never get the "case worker" to actually contact me about my mortgage. I once got an unfulfilled promise from a good intentioned tier one agents, to getting detrimental advice from another agent stating " just keep paying your regular amount it will be automatically ad... read more
Business response:
Tony, Please contact us at ***************** at your earliest convenience, so we can better understand your tax situation. We hope to hear from you soon.
Loancare is a joke. I requested to be off forbearance back in october. paid all missed payments during forbearance in a lump sum (over **** . I have yet to receive a forbearance termination letter. Wasted 2 weeks of my time speaking to 10 different representatives and 2 managers to be told that letter can't be provided at this time and there is no estimated time for this documentation. This unacceptable, that letter should have been received 5 business letter after my request was received back in october. This has literally ... read more
Business response:
Hello Ruben, we regret your most recent encounter with us was not up to the standards we strive for. If your concerns still exist, please do not hesitate to reach out to us at ****************** at your earliest convenience.
Having to give this company one star is sickening but worth it to tell my story.. This is my first home. This has been the biggest nightmare of my life. I did not choose this company my loan was sold to this horrible company and I would NEVER recommend them to anyone. I have been paying on my house for 3 years, I did a loan modification and brought my payment down *** ******* dollars - now they tell me that I have missed an entire year of payments (WHICH IS NOT TRUE) and the payments that I have been making on my home have n... read more
Business response:
Joshua, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at *****************
I went through a loan modification last year due to COVID and applied for for the forbearance program. Once I was able to resume my mortgage payments (8 months later) I advised that I was ready to resume my payments and they said not to worry about a thing until they approve my loan modification which they did. On Nov of 2020 they send me the loan modification packet with a different interest rate and monthly payment then I had to go to get it notarized which I did and I sent the docs back the same day. A couple of weeks pas... read more
Business response:
Jose, If your concerns still exist, please do not hesitate to reach out to us at ****************** at your earliest convenience.
Worst company I have ever worked with in my 30+ years of carrying mortgages. Cannot speak to a real person until waiting on hold listening to the same spiel for 1-2 hours at a time. They make promises and never carry through. As stated below, when I refinance this current mortgage I am stating it can never be sold to loancare or *** *** for that matter. Ellen *
Business response:
Hello Ellen, If your concerns still exist, please do not hesitate to reach out to us at socialsupport@loancare.net at your earliest convenience.
I had a loan forbearance that ended up getting a loan modification. I had to call Loancare frequently because I was concerned about all the threatening late payment notices I continued to get. I was always told they have to send them due to shareholder agreements. Once the loan modification started in October 2021, I called a couple times a month to check on the process and make sure I wasn't late. I was assured I was fine until the loan modification was completed. According to the documents, they were going to draft the fir... read more
Business response:
Hello Timothy, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at *****************
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.