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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
YOU CAN SEE WHY ONLY 1.5/5 ON THE BBB Absolutely NO WAY to EVER SPEAK TO A LIVE PERSON!!!!LOANCARE? This company is the worst. For months I have been dealing with them misreporting information to the credit bureaus. I have disputed it with Loancare and I have disputed it with all 3 credit reporting agencies. Every time i call to check on my account they have misplaced at least one of my loan payments. I have to then have it sent to their "escalation" department and wait 3-5 days for a call back. Every time the issue has been... read more
Business response:
Hello Xiujin **** We are in receipt of your concerns that you submitted through socialsupport@loancare.net. We will make sure that all of your questions are reviewed and addressed in a timely manner.
Very bad experience.Very bad experience.Very bad experience. Automatic payment is set up but Errors on their website lowered my credit score.called the customer service and told me to wait and never solved the problem......will never use this company again.....
Business response:
Hello Chenhui we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
I am absolutely disgusted with Loan Care. How they have a 'B' rating with BBB, yet a 1.05 out of 5 stars rating for ******** service is unbelievable. I am a veteran who like many others, had to use my rights under the ***** Act for my ** mortgage with Loan Care. At the end of my forbearance I contacted Loan Care and they approved me for 3 monthly payments in a 'Trial Period Plan' before consideration for a loan modification. The 1st month, October 2021, I made a payment with a Loan Care representative on the phone. I gave h... read more
Business response:
Hello Ron, We would like to escalate your concerns with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
This company is the worst. For months I have been dealing with them misreporting information to the credit bureaus. I have disputed it with Loancare and I have disputed it with all 3 credit reporting agencies. The credit agencies just ask Loancare if the reported correctly and they say yes so nothing changes even though customer service tells me that I have no late payments! They report customers late when not late and they report balances wrong too. I first thought it was a mistake but now I think it is intentional. I tried... read more
Business response:
Hello Ryan, we would like to get some additional details from you regarding your credit concern. Please email us at socialsupport@loancare.net.
Loancare is impossible to communicate with. Good luck if you need service beyond what is provided by their automated phone system. Countless times I have called their offices and worked my way through the teleprompts searching for the option to speak to a representative - and countless times the call was disconnected once I reached that point. I've worked with mortgage companies for over 30 years and have never experiences the lack of responsiveness I find with this company.
Business response:
Hello Andrew, Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
Laoncare will adjust payment dates to cause a late fee. You should find a better loan processing agency.
Business response:
Hello James, can you please email us at socialsupport@loancare.net so that we can obtain more information from you.
My Loan care has been fine up until this past August 2021. Our escrow doubled so I went ahead and changed companies when I got the refund. I called in and paid it back which I was still short about ****** which I am not sure how but I paid it. I went ahead and paid the sept 2021 payment over the phone and they had put it in the suspense folder. Come Oct I called and they tell me I owe Sept I said no I paid that they see its in the suspense fold they submit a ticket and have that moved, but the individual who moved it put it ... read more
Business response:
Hi Erica, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation
WORST COMPANY EVER! WE ARE CONTACTING OUR ATTORNEY! Our loan was sold to Loan Care last year while we were in a forbearance program. We started making the payments back as stated in original forbearance plan and we have called once a week for a year to clear the forbearance without any resolution. They keep saying its being handled, but it isn't and we keep getting letters that we aren't making payments, when we have been and have never missed a payment! Now receiving a threatening letter of foreclosure from them. Multiple c... read more
Business response:
Hello Lindy, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Every time i call to check on my account they have misplaced at least one of my loan payments. I have to then have it sent to their "escalation" department and wait 3-5 days for a call back. Every time the issue has been found and i have been told that they will be correcting the issue and not to worry. Like clockwork the next time you call to check one you account they will say you are behind. At one point they filed documents to take me to court to try and foreclose on me due to being 60 days late. Then 5 months later afte... read more
Business response:
Hello Ben, Please reach out to us at socialsupport@loancare.net when you can so we can research your concern. Thank you, and we look forward to hearing from you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.