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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I'm sick over what this company is doing to me! Customer service is terrible no one understands or cares, I'm given different information consistently! This past August they asked for a MASTER FLOOD POLICY for my condo (216 units), which I provided 6 times. They went ahead a took put a flood policy paying with escrow monies to the tune of ******** I was able to prove I gave them the master policy and they refunded the ******** They then pulled an escrow analysis adding the ******** I got the escrow redone in 3 to 5 business ... read more
Business response:
Hello Darlene, We'd like the opportunity to turn your experience around. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow/impound account situation to that we can research your concern.
The loss claims department after Hurricane Laura 08/27/2020 has very hard to work with between getting inspection done on the progress of repairing my home to getting my contractors paid. They sent the the my inexperience inspectors out and give false information back to loss claims department and prolonging my repair process. I was at *** completion 10/15/21 awaiting doors & trim to be **** minus reinstalling a/c duc vent covers. 11/2/21 I requested another inspection and it was scheduled for 9/16/21 & didn't show up till 1... read more
Business response:
Hi Jason, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
Applied for a 30 day forbearance in October 2021 due to covid19. No issues making payments till then. So I missed October's payment and knew I had to work out a payment plan with them to make up the missed payment. In the meantime I made November's payment over the phone without realizing that due to still being under a loss mitigation plan, the payment wouldn't go anywhere except a suspense account. Still waiting on approval for a partial claim to move the missed payments (s) to the end of the loan term. Was told by custome... read more
Business response:
Hello Court, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net
My mortgage was sold to Loancare in November of 2020, after being with the original lender since 2005. This October of 2021, I found out on my escrow statement that my payment was increasing by almost QUADRUPLE my monthly payment. They had gone back and found delinquent taxes that I had from 2013 and 2015 and paid them, without bothering to contact me, and I now have an escrow shortage that they require me to pay over 12 months. I had filed the appropriate paper work with the county and am on a state tax deferral program due... read more
Business response:
Hi Kellie, Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account disbursement concern.
This company is a joke and should be put under investigation. They intentionally under appraised my home so I could not get rid of my PMI, and continue to dodge important questions about the "appraisal" I was given. Easily the worst experience I have ever had with any business.
Business response:
Hello Mr. ******** We are in receipt of your concerns that you submitted through socialsupport@loancare.net. We will make sure that all of your questions are reviewed and addressed in a timely manner.
Absolutely terrible. Left on line forever only to be disconnected. In addition this company is holding my insurance settlement Check. I've waited over three years with no help to finally squeeze the little bit of money from my insurance company to make repairs on my house,. Now LOANCARE seems to think the check belongs to them. I'm going to contact my Congressman and the VA about this if i dont get something back positive. Ashamed how I am treated an honorable Military Veteran. Nathaniel ******
Business response:
Hello Mr. ****** , we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention.
YOU CAN SEE WHY ONLY 1.5/5 ON THE BBB Absolutely NO WAY to EVER SPEAK TO A LIVE PERSON!!!!LOANCARE? This company is the worst. For months I have been dealing with them misreporting information to the credit bureaus. I have disputed it with Loancare and I have disputed it with all 3 credit reporting agencies. Every time i call to check on my account they have misplaced at least one of my loan payments. I have to then have it sent to their "escalation" department and wait 3-5 days for a call back. Every time the issue has been... read more
Business response:
Hello Xiujin **** We are in receipt of your concerns that you submitted through socialsupport@loancare.net. We will make sure that all of your questions are reviewed and addressed in a timely manner.
Very bad experience.Very bad experience.Very bad experience. Automatic payment is set up but Errors on their website lowered my credit score.called the customer service and told me to wait and never solved the problem......will never use this company again.....
Business response:
Hello Chenhui we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
I am absolutely disgusted with Loan Care. How they have a 'B' rating with BBB, yet a 1.05 out of 5 stars rating for ******** service is unbelievable. I am a veteran who like many others, had to use my rights under the ***** Act for my ** mortgage with Loan Care. At the end of my forbearance I contacted Loan Care and they approved me for 3 monthly payments in a 'Trial Period Plan' before consideration for a loan modification. The 1st month, October 2021, I made a payment with a Loan Care representative on the phone. I gave h... read more
Business response:
Hello Ron, We would like to escalate your concerns with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.