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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I must agree with the customers below. I don't only write negative reviews. I believe in giving credit where credit is due. However, the public needs warned when a company is disreputable. When there is absolutely horrid customer care, I believe they are disreputable. From simple address changes that take literally years to address (and then that affects your insurance) to getting pay-off amounts, to keeping up with their simple accounting system and customer notification system, to late fees that get assessed because they d... read more
Business response:
Hello Rebecca, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net, so we can understand your situation better in order to try and turn your experience around
RUN AWAY AS FAST AS YOU CAN! My loan was sold to this company in 2019. My payments had been biweekly until they took over. They can't seem to figure out how to apply half the mortgage payment twice a month. No one told me I had to make monthly payments so for two months into my loan with this carrier, they said I have to pay monthly. Fine. So I did. To this day, 2 years later, they still say I'm behind. Yet, I've made full monthly payments, sometimes twice a month, and every single month pay them 60 over my actual mortgage p... read more
Business response:
Hello Angela, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Loancare is the ABSOLUTE WORST!!!! I have been on the telephone with them at least 36 hours since July 2021 and have yet to get my loan mitigated after coming out of forbearance. They keeping sending me lies via email stating that I haven't sent back paper work THAT THEY NEVER SENT TO me! I have called and sent emails to no avail. The incompetence of this company is beyond belief. I think it is time to file a class action lawsuit against them. I believe that they are nearly operating at a almost fraudulent level and should b... read more
Business response:
Hello Janice, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
This company is the WORST! I have tried to get a loan modification under ***** *** guidelines and they simply refused to do it- They have refused to lower my interest rate even though the ***** act is mandated guidelines. I urge anyone who has problems with this company to file a grievance with ***** If they get enough complaints regarding their unethical and illegal doing they a class action law suit can be file agains them ! They have been nothing but a awful/horrible experience. Please please field a complaint with *****
Business response:
Hello Laura, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net
I concur with everyone's reviews I've read so far. This is the very worst experience I have ever had dealing with a company. I wish the bank I was with had never transferred their mortgage services to this company! I have been dealing with this company over an overpayment I made in July since then and I am beyond frustrated by the number of people and the number of hours I have spent on the phone to no avail. I do not know where to turn to get a simple answer to my question. Everyone says they want to help but there has been... read more
Business response:
Hello Helene, it's upsetting to hear that your experience was anything but stellar. We would like to get some more details about your experience with us. If you are willing, please reach out to us at socialsupport@loancare.net.
Scam of a mortgage serviced they take business from several companies, they transfer accounts to multiple companies at the same time, therefore having more than 1 mortgage company come after people. They mis apply funds on purpose to have borrowers default! I have even seen it at payoff, they will send a payoff back for being pennies short or mis apply it on purpose! They do not care about the customers they are numbers driven, which means they rush people off the phone ASAP. The reps are trained to do so or they will not ke... read more
Business response:
Hello Stevan, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Our home loan was purchased by ******** a few months ago, our very first mortgage payment to them was made in May 2021, I always make full payments never partial payments so happens that people from ******** took money from my account and deposited into a different account making look that I own them a mortgage payment, I am tired of sending them notarized proof from the bank of all complete payments , they even admit that certainly all mortgage payments have been made but still nothing has been resolved, we are so frustrate... read more
Business response:
Hello Dalila ******* we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
HORRIBEL ******** SERIVE! I use LoanCare for my current mortgage. I inquired about a refi last month. Brian **** was the loan officer that assisted me. Things were rolling for a couple weeks... credit was pulled, papers were getting signed, other vendors were involved getting other information. We were WELL on our way into this process. Brian emailed me asking if my home was a manufacture because he looked on ****** and he said it didn't look like it. I told him it was and asked if there was a problem. His only reply was, un... read more
Business response:
Hello Renee, we apologize for your experience during your refinance. I would like the opportunity to escalate your concerns if you are willing to provide your contact information to us at socialsupport@loancare.net. Thank you for bringing this to our attention.
Worst customer service I have ever encountered. Have tried for 9 months to come out of forbearance program, but keep getting the runaround.
Business response:
Hello Michael,We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.