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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Loancare is nothing but a bait and switch company. They lie through their teeth and then deny everything. It took me 2 months to even complete my refi with them and I was already an existing customer. Over *** credit score and great income and no cc debt. They never return calls or emails and everyone from entry level to upper management are awful and untruthful. Never Again
Business response:
Hello Anthony, We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you
My original mortgage was with LoanCare and after September 1st it was sold to ******** Loan *********** On September 10th the bank made an Online payment to LoanCare the money was received and collected according to the bank, the bank told me to send an email with my bank statement showing that the payment was made, a case was open and close within one day and LoanCare replied with my payment history showing that the payment was not received, I have been going back and forth with LoanCare, ******** and the bank and no one kn... read more
Business response:
Hello Mr. ****** thank you for bringing this matter to our attention. We have received your correspondence through socialsupport@loancare.net and look forward to the opportunity to turn your experience around. Please provide any additional information that you may have to our social support email address.
This company is the worst! I have been dealing with them regarding a forbearance plan. From the beginning a lady gave me wrong information regarding my partial lumber due the following month and I sent the amount she told me- needless to say after sending checks two months following they weren't being cashed so I called and they told me that I didn't make the full payment so they canceled my plan! I asked six times, different days, called over and over for that call to be pulled so they could see what she told me cause I rec... read more
Business response:
Hello Shannon, Please contact us at socialsupport@loancare.net regarding your loss mitigation concerns.
I wish I could leave negative stars! If you're current loan holder is looking to sell your loan to this servicing company - RESIST! Request anyone else. This company is by far the hardest company I've ever had to deal with. To make a VERY long story short, my husband and I purchased our home in **** using an *** assistance loan program. Our loan was split into two loans - 1 being the Primary for the actual purchase of our home, the second being the down payment assistance loan. Once all the paperwork was complete and we fina... read more
Business response:
Hello Danielle, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution we can be reach at socialsupport@loancare.net.
I have never dealt with a worse organization in my life. I have had payments misapplied repeatedly since May. I am trying to pay ahead and because of the misapplied payments, I am being charged late fees. I decided to move the debt elsewhere because i fear this mess will affect my credit rating. When I called today to get a payoff amount I was told I couldn't get that information because my phone number was invalid and they needed to text me a code. I pointed out that I was actually on the " invalid" phone. After about 30 mi... read more
Business response:
Hello Linda, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. We can be reached at socialsupport@loancare.net .
These people are the worst! I've been dealing with them, for months now. I was on forbearance. And been waiting for them to mail me my deferment package to get my payments back on track. Every time I call, they would tell me that it is on the way. And the reps would provide me with different information. It is really frustrating! I would give this company a 0 star, if I could...
Business response:
Hello Jheff, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
My original mortgage was with **** and just before they transferred their servicing to LoanCare, I completed a mortgage modification, due to COVID. I have been working since February 2021 to get this taken care of as I want to refinance and can't proceed due to the status of my current mortgage. LoanCare insists that they didn't receive the loan modification paperwork until the end of June; however, during the time between February and now, they are reporting me as past due with the credit agencies. As of today, there is sti... read more
Business response:
Hello Stacy,We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
They are either incompetent or are complete scammers. Not sure which. They reversed my payments of ******** ******* and ****** They actually took the money out of my account for the ***** and still said it was a bad check. I gave the customer service representative my account number over the phone on two separate days for the ******* and the ******* payments. They said the account number was incorrect, but somehow the routing number was right? I know for a fact I gave the right numbers. The only proof I have is from the voi... read more
Business response:
Hello Kris, Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you
Have been waiting since may to log into my account. I call once a week and the day by Friday it should be fixed. Well we are now in September. And still nothing. All the customer service reps have been fantastic but the company is HORRIBLE
Business response:
Hi Justin, Please contact us at socialsupport@loancare.net and we will make sure that it your concern is escalated to the correct department.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.