LoanCare, LLC

Ryan R 

on BBB

4 years ago

This company is the worst. For months I have been dealing with them misreporting information to the credit bureaus. I have disputed it with Loancare and I have disputed it with all 3 credit reporting agencies. The credit agencies just ask Loancare if the reported correctly and they say yes so nothing changes even though customer service tells me that I have no late payments! They report customers late when not late and they report balances wrong too. I first thought it was a mistake but now I think it is intentional. I tried... read more

Andrew S 

on BBB

4 years ago

Loancare is impossible to communicate with. Good luck if you need service beyond what is provided by their automated phone system. Countless times I have called their offices and worked my way through the teleprompts searching for the option to speak to a representative - and countless times the call was disconnected once I reached that point. I've worked with mortgage companies for over 30 years and have never experiences the lack of responsiveness I find with this company. 

James B 

on BBB

4 years ago

Laoncare will adjust payment dates to cause a late fee. You should find a better loan processing agency. 

Erica S 

on BBB

4 years ago

My Loan care has been fine up until this past August 2021. Our escrow doubled so I went ahead and changed companies when I got the refund. I called in and paid it back which I was still short about ****** which I am not sure how but I paid it. I went ahead and paid the sept 2021 payment over the phone and they had put it in the suspense folder. Come Oct I called and they tell me I owe Sept I said no I paid that they see its in the suspense fold they submit a ticket and have that moved, but the individual who moved it put it ... read more

Lindy B 

on BBB

4 years ago

WORST COMPANY EVER! WE ARE CONTACTING OUR ATTORNEY! Our loan was sold to Loan Care last year while we were in a forbearance program. We started making the payments back as stated in original forbearance plan and we have called once a week for a year to clear the forbearance without any resolution. They keep saying its being handled, but it isn't and we keep getting letters that we aren't making payments, when we have been and have never missed a payment! Now receiving a threatening letter of foreclosure from them. Multiple c... read more

Ben C 

on BBB

4 years ago

Every time i call to check on my account they have misplaced at least one of my loan payments. I have to then have it sent to their "escalation" department and wait 3-5 days for a call back. Every time the issue has been found and i have been told that they will be correcting the issue and not to worry. Like clockwork the next time you call to check one you account they will say you are behind. At one point they filed documents to take me to court to try and foreclose on me due to being 60 days late. Then 5 months later afte... read more

Amanda B 

on BBB

4 years ago

Like many others here, my mortgage was taken over by MyLoanCare. In July of ***** I began the process of applying for a forbearance due to loss of wages due to COVID-19. I was told several times over the phone that this would be an easy process due to the ***** act and it HAS NOT BEEN. I was finally approved for the forbearance in September **** after having to send paperwork over and over again, and remained in that forbearance until March of 2021. What has transpired since then has been a Groundhogs Day-style nightmare. I ... read more

David F 

on BBB

4 years ago

**** transferred my loan to LoanCare in January 2021. I have never been late and actually paid extra payments. My credit union sends checks to LoanCare since February via Bill Pay. LoanCare has cashed 8 of the 13 payments my band has sent to them. They failed to process the April check and June check with no explanation as to why the did not cash those checks They sent the September 7th check back to the bank saying it was sent to the wrong address. (the same address all of the other checks were sent to and processed). They ... read more

Monica C 

on BBB

4 years ago

I am highly upset that I cannot get a single person on the phone. I'm always placed on hold for 45 mins to be hung up on. I called 15 times this week. I was laid off work in October and needed more time on Payment. I applied for forbearance plan, called to check on it took 45 mins to be told I never applied. So I did it a 3rd time. They tell me someone will call me back but when they call its an automated service that directs u to call them and be placed on hold. I feel like they are purposely trying to make me loose my home... read more