LoanCare, LLC

Amanda B 

on BBB

4 years ago

Like many others here, my mortgage was taken over by MyLoanCare. In July of ***** I began the process of applying for a forbearance due to loss of wages due to COVID-19. I was told several times over the phone that this would be an easy process due to the ***** act and it HAS NOT BEEN. I was finally approved for the forbearance in September **** after having to send paperwork over and over again, and remained in that forbearance until March of 2021. What has transpired since then has been a Groundhogs Day-style nightmare. I ... read more

David F 

on BBB

4 years ago

**** transferred my loan to LoanCare in January 2021. I have never been late and actually paid extra payments. My credit union sends checks to LoanCare since February via Bill Pay. LoanCare has cashed 8 of the 13 payments my band has sent to them. They failed to process the April check and June check with no explanation as to why the did not cash those checks They sent the September 7th check back to the bank saying it was sent to the wrong address. (the same address all of the other checks were sent to and processed). They ... read more

Monica C 

on BBB

4 years ago

I am highly upset that I cannot get a single person on the phone. I'm always placed on hold for 45 mins to be hung up on. I called 15 times this week. I was laid off work in October and needed more time on Payment. I applied for forbearance plan, called to check on it took 45 mins to be told I never applied. So I did it a 3rd time. They tell me someone will call me back but when they call its an automated service that directs u to call them and be placed on hold. I feel like they are purposely trying to make me loose my home... read more

Sam 

on BBB

4 years ago

I used Loancare after my lender started using them to service the loan. During a refinance I sent them a fax (per their process) to stop them from sending the city a check for property tax from my escrow account. I was paying the tax to the new lender part of closing fees. Loancare did not withhold the payment and the city received duplicate payments, they refunded Loancare the extra payment, and LC issued a refund check to me. The check was stolen somewhere before it got to my mailbox and I contacted them to refund me the... read more

Charissa L 

on BBB

4 years ago

Loan Care took over a mortgage we'd refinanced, but missed a 1/2 payment we'd made with the previous lender. Two months, many many phone calls, multiple emails later (including all the information requested as proof of payment multiple times), and Loan Care's recommendation is for me to contact our previous lender. This is how much faith the employees of Loan Care have in their ability to resolve this issue . . . they are asking me to do it!! :( 

Michael S 

on BBB

4 years ago

Worst experience in buying a home ever!! Scheduled to close on our house tomorrow and still waiting on the amount to close. It's changed 3 times so far. We already missed the original closing date because the documents were not ready. Started the process on 9/16 it's now 11/1 and who knows if we will actually be able to close on time.... This is our 5th home we've purchased and I will never use or recommend this company to anyone ever. The communication from the processing department has been horrible, I don't want to call h... read more

Brenda B 

on BBB

4 years ago

They messed up my payment and then blamed me! Putting 30 day late on my credit report! That's the only 30 day late I have because of their website! I was going to pay again after 10 days the payment wasn't where applied to my loan! I was told by loan care don't pay again they will fix it! If I pay again it would take double payments out! I needed to look up my credit report and then I see a 30 late from loan care!!! 

Renee C 

on BBB

4 years ago

My loan was transferred from **** to loan care. I had covid in october 2020. I was out for a month as a nurse with no pay so i placed my mortgage in forbearance. In june 2021 i applied for loan modification. July I received an email that my loan modification was accepted. It is the end of October and my loan modification has been revised three times due to neglecting to send documents of terms for signatures. I have spent endless hours on the phone repeating myself with the same story and all i get from this company is it is... read more

Ryan B 

on BBB

4 years ago

If the BBB website let me give ZERO stars then that would be my grade for them. Worst customer service, don't stand behind their word, hard to get in touch with, etc. Worst experience I have ever had with any business.