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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible customer service. I've been locked out of my account and unable to reset the password despite multiple phone calls.
Business response:
Hello Benjamin, Could you please contact at socialsupport@loancare.net so that we can assist you with this issue?
Wish I could leave a "no star review." Worst customer service I have ever received. The people are nice enough but after over 12 hours on the phone and speaking with over 10 people including 6 "supervisors" my problem is not solved and I have to re-explain each time what is wrong - they apparently have no way to reach the same person or stay in contact with one person to handle an issue from beginning to end. Then I get a phone call and e-mails from them asking for me to "return signed documents" which I can not do until som... read more
Business response:
Hello Jonathan, We'd like to know more details about your experience and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
One star only because ZERO stars was not an option. Like many others, my mortgage was passed along to LoanCare by ******** and in the 18+ months since it happened, not a single payment has gone smoothly. - Trying to pay online doesn't work because the password I selected has apparently been changed without notification. - Calling is a nightmare, even with the knitting I keep nearby for long wait times, and often unsatisfactory once I get through to a breathing human. The recorded messages are threatening and insulting, and ... read more
Business response:
Hello Cheryl, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Loancare ***** more than anything on the planet. They apply payments to the wrong month then charge fees. They lose checks. I just spent 45 minutes on the phone trying to access their website and then was put on hold and handed off to someone brand new. I have had it with this company.
Business response:
Hi Michael, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Doesn't answer calls, Doesn't return calls or answer emails. Puts you on hold after explaining your situation, and you get disconnected with no call back. Poor record keeping lost track of thousands of dollars in payments, I had to go thru all the paperwork to prove it. Locked out of my online account ability to pay. Need to end this forbearance ****, but can't without assistance. Tired to explaining over and over to no avail. Made AT LEAST 100 calls and spoke to Bill ** Charles ***** Ms ****** and many others. I want OUT. D... read more
Business response:
Elizabeth, We would like the opportunity to address the concern you have described. Please contact us at socialsupport@loancare.net.
Of course when I sold my home I moved. The new owners got my check from escrow account held by loancare. By the time I got it it was expired. I have left dozens of messages and no response yet. Guess they need my ******* more than I do. Their always rude on the phone and unprofessional.
Business response:
Hello Thomas, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. Please reach out to us at socialsupport@loancare.net to work towards a resolution.
My insurance is included in my mortgage, every year it gets canceled because they do not pay it on time. horrible company and of course it's due during Hurricane Season and I have to wait until after the hurricane before they re-up it and renew it
Business response:
Hello Sherry, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention.
An awful business which is a borderline scam. They bought our mortgage and didn't notify us. After we "missed" a payment they immediately dinged us unreasonably and without any discussion.
Business response:
Hello Tony, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance.
I paid my loan off and these dummies can't figure out that I did so and keep calling me and harassing me. They keep telling me they remove me from the system but they don't. Now they are dinging my credit. Either fix it or get sued.
Business response:
Hello David, Could you please contact us at socialsupport@loancare.net and we will make sure your concern gets escalated to the correct department?
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.