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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I used Loancare after my lender started using them to service the loan. During a refinance I sent them a fax (per their process) to stop them from sending the city a check for property tax from my escrow account. I was paying the tax to the new lender part of closing fees. Loancare did not withhold the payment and the city received duplicate payments, they refunded Loancare the extra payment, and LC issued a refund check to me. The check was stolen somewhere before it got to my mailbox and I contacted them to refund me the... read more
Business response:
Hello Husam, Please contact us at socialsupport@loancare.net at your earliest convenience, so we can escalate your escrow concern.
Loan Care took over a mortgage we'd refinanced, but missed a 1/2 payment we'd made with the previous lender. Two months, many many phone calls, multiple emails later (including all the information requested as proof of payment multiple times), and Loan Care's recommendation is for me to contact our previous lender. This is how much faith the employees of Loan Care have in their ability to resolve this issue . . . they are asking me to do it!! :(
Business response:
Hello Charissa, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment concerns. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Worst experience in buying a home ever!! Scheduled to close on our house tomorrow and still waiting on the amount to close. It's changed 3 times so far. We already missed the original closing date because the documents were not ready. Started the process on 9/16 it's now 11/1 and who knows if we will actually be able to close on time.... This is our 5th home we've purchased and I will never use or recommend this company to anyone ever. The communication from the processing department has been horrible, I don't want to call h... read more
Business response:
Hello Mr. ****** Please contact us at *************@loancare.net so that we can escalate your concern.
They messed up my payment and then blamed me! Putting 30 day late on my credit report! That's the only 30 day late I have because of their website! I was going to pay again after 10 days the payment wasn't where applied to my loan! I was told by loan care don't pay again they will fix it! If I pay again it would take double payments out! I needed to look up my credit report and then I see a 30 late from loan care!!!
Business response:
Hello Brenda, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
My loan was transferred from **** to loan care. I had covid in october 2020. I was out for a month as a nurse with no pay so i placed my mortgage in forbearance. In june 2021 i applied for loan modification. July I received an email that my loan modification was accepted. It is the end of October and my loan modification has been revised three times due to neglecting to send documents of terms for signatures. I have spent endless hours on the phone repeating myself with the same story and all i get from this company is it is... read more
Business response:
Hello Renee, we have escalated your concern and will be reaching out to you via email from socialsupport@loancare.net.
If the BBB website let me give ZERO stars then that would be my grade for them. Worst customer service, don't stand behind their word, hard to get in touch with, etc. Worst experience I have ever had with any business.
Business response:
Hello Ryan, we would like the opportunity to assist you with please contact us at socialsupport@loancare.net.
I agree, RUN AWAY from this company. I too had my mortgage sold to this company and experienced ongoing problems with timely payments from my escrow account. I even had my insurance "cancelled" due to non payment although the funds were clearly in escrow by them! Now, I have paid off the loan and although I call repeatedly for my escrow refund, it is still in their possession, as though they think this money is theirs. It is my money. My experiences were so horrible that I will never escrow funds with any company for taxes a... read more
Business response:
Hello Cassandra, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution.
MYLOANCARE has received my payments since they grabbed the loan from the "front" ***** mortgage and without proper communications ***** terminated my payments then LOANCAREs ******** service completely disregarded my protests at late fees. THEN 6 molater MYLOANCARE accepted a monthly payment and 10 days later "sold" loan to ********** a front for ******** cooper" but wait that's a children's site no its ************ but misleading.. then ***** MYLOANCARE cutoff my recurring payments with no e-communications as they promised.... read more
Business response:
Hello ****** we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Hands down the most disorganized and unprofessional mortgage servicing company on the planet. We have been trying to obtain a Verification of Mortgage (VOM) letter from them since September 20, 2021. On September 30, 2021, we were finally able to confirm that one had been sent out to our new address. On October 9, 2021, a letter arrived confirming that the VOM had been sent, however, no VOM has ever arrived. Today, October 16, after three phone calls (two hang ups), the "customer service rep" says that the VOM cannot be obta... read more
Business response:
Hello Laura, we would be happy to assist with your request please email us at socialsupport@loancare.net.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.