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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I wish I could leave negative stars! If you're current loan holder is looking to sell your loan to this servicing company - RESIST! Request anyone else. This company is by far the hardest company I've ever had to deal with. To make a VERY long story short, my husband and I purchased our home in **** using an *** assistance loan program. Our loan was split into two loans - 1 being the Primary for the actual purchase of our home, the second being the down payment assistance loan. Once all the paperwork was complete and we fina... read more
Business response:
Hello Danielle, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution we can be reach at socialsupport@loancare.net.
I have never dealt with a worse organization in my life. I have had payments misapplied repeatedly since May. I am trying to pay ahead and because of the misapplied payments, I am being charged late fees. I decided to move the debt elsewhere because i fear this mess will affect my credit rating. When I called today to get a payoff amount I was told I couldn't get that information because my phone number was invalid and they needed to text me a code. I pointed out that I was actually on the " invalid" phone. After about 30 mi... read more
Business response:
Hello Linda, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. We can be reached at socialsupport@loancare.net .
These people are the worst! I've been dealing with them, for months now. I was on forbearance. And been waiting for them to mail me my deferment package to get my payments back on track. Every time I call, they would tell me that it is on the way. And the reps would provide me with different information. It is really frustrating! I would give this company a 0 star, if I could...
Business response:
Hello Jheff, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
My original mortgage was with **** and just before they transferred their servicing to LoanCare, I completed a mortgage modification, due to COVID. I have been working since February 2021 to get this taken care of as I want to refinance and can't proceed due to the status of my current mortgage. LoanCare insists that they didn't receive the loan modification paperwork until the end of June; however, during the time between February and now, they are reporting me as past due with the credit agencies. As of today, there is sti... read more
Business response:
Hello Stacy,We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
They are either incompetent or are complete scammers. Not sure which. They reversed my payments of ******** ******* and ****** They actually took the money out of my account for the ***** and still said it was a bad check. I gave the customer service representative my account number over the phone on two separate days for the ******* and the ******* payments. They said the account number was incorrect, but somehow the routing number was right? I know for a fact I gave the right numbers. The only proof I have is from the voi... read more
Business response:
Hello Kris, Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you
Have been waiting since may to log into my account. I call once a week and the day by Friday it should be fixed. Well we are now in September. And still nothing. All the customer service reps have been fantastic but the company is HORRIBLE
Business response:
Hi Justin, Please contact us at socialsupport@loancare.net and we will make sure that it your concern is escalated to the correct department.
Horrible customer service. I've been locked out of my account and unable to reset the password despite multiple phone calls.
Business response:
Hello Benjamin, Could you please contact at socialsupport@loancare.net so that we can assist you with this issue?
Wish I could leave a "no star review." Worst customer service I have ever received. The people are nice enough but after over 12 hours on the phone and speaking with over 10 people including 6 "supervisors" my problem is not solved and I have to re-explain each time what is wrong - they apparently have no way to reach the same person or stay in contact with one person to handle an issue from beginning to end. Then I get a phone call and e-mails from them asking for me to "return signed documents" which I can not do until som... read more
Business response:
Hello Jonathan, We'd like to know more details about your experience and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
One star only because ZERO stars was not an option. Like many others, my mortgage was passed along to LoanCare by ******** and in the 18+ months since it happened, not a single payment has gone smoothly. - Trying to pay online doesn't work because the password I selected has apparently been changed without notification. - Calling is a nightmare, even with the knitting I keep nearby for long wait times, and often unsatisfactory once I get through to a breathing human. The recorded messages are threatening and insulting, and ... read more
Business response:
Hello Cheryl, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 3:00 p.m.