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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company is the WORST! I have tried to get a loan modification under ***** *** guidelines and they simply refused to do it- They have refused to lower my interest rate even though the ***** act is mandated guidelines. I urge anyone who has problems with this company to file a grievance with ***** If they get enough complaints regarding their unethical and illegal doing they a class action law suit can be file agains them ! They have been nothing but a awful/horrible experience. Please please field a complaint with *****
Business response:
Hello Laura, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net
I concur with everyone's reviews I've read so far. This is the very worst experience I have ever had dealing with a company. I wish the bank I was with had never transferred their mortgage services to this company! I have been dealing with this company over an overpayment I made in July since then and I am beyond frustrated by the number of people and the number of hours I have spent on the phone to no avail. I do not know where to turn to get a simple answer to my question. Everyone says they want to help but there has been... read more
Business response:
Hello Helene, it's upsetting to hear that your experience was anything but stellar. We would like to get some more details about your experience with us. If you are willing, please reach out to us at socialsupport@loancare.net.
Scam of a mortgage serviced they take business from several companies, they transfer accounts to multiple companies at the same time, therefore having more than 1 mortgage company come after people. They mis apply funds on purpose to have borrowers default! I have even seen it at payoff, they will send a payoff back for being pennies short or mis apply it on purpose! They do not care about the customers they are numbers driven, which means they rush people off the phone ASAP. The reps are trained to do so or they will not ke... read more
Business response:
Hello Stevan, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Our home loan was purchased by ******** a few months ago, our very first mortgage payment to them was made in May 2021, I always make full payments never partial payments so happens that people from ******** took money from my account and deposited into a different account making look that I own them a mortgage payment, I am tired of sending them notarized proof from the bank of all complete payments , they even admit that certainly all mortgage payments have been made but still nothing has been resolved, we are so frustrate... read more
Business response:
Hello Dalila ******* we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
HORRIBEL ******** SERIVE! I use LoanCare for my current mortgage. I inquired about a refi last month. Brian **** was the loan officer that assisted me. Things were rolling for a couple weeks... credit was pulled, papers were getting signed, other vendors were involved getting other information. We were WELL on our way into this process. Brian emailed me asking if my home was a manufacture because he looked on ****** and he said it didn't look like it. I told him it was and asked if there was a problem. His only reply was, un... read more
Business response:
Hello Renee, we apologize for your experience during your refinance. I would like the opportunity to escalate your concerns if you are willing to provide your contact information to us at socialsupport@loancare.net. Thank you for bringing this to our attention.
Worst customer service I have ever encountered. Have tried for 9 months to come out of forbearance program, but keep getting the runaround.
Business response:
Hello Michael,We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
Loancare is nothing but a bait and switch company. They lie through their teeth and then deny everything. It took me 2 months to even complete my refi with them and I was already an existing customer. Over *** credit score and great income and no cc debt. They never return calls or emails and everyone from entry level to upper management are awful and untruthful. Never Again
Business response:
Hello Anthony, We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you
My original mortgage was with LoanCare and after September 1st it was sold to ******** Loan *********** On September 10th the bank made an Online payment to LoanCare the money was received and collected according to the bank, the bank told me to send an email with my bank statement showing that the payment was made, a case was open and close within one day and LoanCare replied with my payment history showing that the payment was not received, I have been going back and forth with LoanCare, ******** and the bank and no one kn... read more
Business response:
Hello Mr. ****** thank you for bringing this matter to our attention. We have received your correspondence through socialsupport@loancare.net and look forward to the opportunity to turn your experience around. Please provide any additional information that you may have to our social support email address.
This company is the worst! I have been dealing with them regarding a forbearance plan. From the beginning a lady gave me wrong information regarding my partial lumber due the following month and I sent the amount she told me- needless to say after sending checks two months following they weren't being cashed so I called and they told me that I didn't make the full payment so they canceled my plan! I asked six times, different days, called over and over for that call to be pulled so they could see what she told me cause I rec... read more
Business response:
Hello Shannon, Please contact us at socialsupport@loancare.net regarding your loss mitigation concerns.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 3:00 p.m.