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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My original mortgage was with **** and just before they transferred their servicing to LoanCare, I completed a mortgage modification, due to COVID. I have been working since February 2021 to get this taken care of as I want to refinance and can't proceed due to the status of my current mortgage. LoanCare insists that they didn't receive the loan modification paperwork until the end of June; however, during the time between February and now, they are reporting me as past due with the credit agencies. As of today, there is sti... read more
Business response:
Hello Stacy,We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
They are either incompetent or are complete scammers. Not sure which. They reversed my payments of ******** ******* and ****** They actually took the money out of my account for the ***** and still said it was a bad check. I gave the customer service representative my account number over the phone on two separate days for the ******* and the ******* payments. They said the account number was incorrect, but somehow the routing number was right? I know for a fact I gave the right numbers. The only proof I have is from the voi... read more
Business response:
Hello Kris, Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you
Have been waiting since may to log into my account. I call once a week and the day by Friday it should be fixed. Well we are now in September. And still nothing. All the customer service reps have been fantastic but the company is HORRIBLE
Business response:
Hi Justin, Please contact us at socialsupport@loancare.net and we will make sure that it your concern is escalated to the correct department.
Horrible customer service. I've been locked out of my account and unable to reset the password despite multiple phone calls.
Business response:
Hello Benjamin, Could you please contact at socialsupport@loancare.net so that we can assist you with this issue?
Wish I could leave a "no star review." Worst customer service I have ever received. The people are nice enough but after over 12 hours on the phone and speaking with over 10 people including 6 "supervisors" my problem is not solved and I have to re-explain each time what is wrong - they apparently have no way to reach the same person or stay in contact with one person to handle an issue from beginning to end. Then I get a phone call and e-mails from them asking for me to "return signed documents" which I can not do until som... read more
Business response:
Hello Jonathan, We'd like to know more details about your experience and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
One star only because ZERO stars was not an option. Like many others, my mortgage was passed along to LoanCare by ******** and in the 18+ months since it happened, not a single payment has gone smoothly. - Trying to pay online doesn't work because the password I selected has apparently been changed without notification. - Calling is a nightmare, even with the knitting I keep nearby for long wait times, and often unsatisfactory once I get through to a breathing human. The recorded messages are threatening and insulting, and ... read more
Business response:
Hello Cheryl, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Loancare ***** more than anything on the planet. They apply payments to the wrong month then charge fees. They lose checks. I just spent 45 minutes on the phone trying to access their website and then was put on hold and handed off to someone brand new. I have had it with this company.
Business response:
Hi Michael, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Doesn't answer calls, Doesn't return calls or answer emails. Puts you on hold after explaining your situation, and you get disconnected with no call back. Poor record keeping lost track of thousands of dollars in payments, I had to go thru all the paperwork to prove it. Locked out of my online account ability to pay. Need to end this forbearance ****, but can't without assistance. Tired to explaining over and over to no avail. Made AT LEAST 100 calls and spoke to Bill ** Charles ***** Ms ****** and many others. I want OUT. D... read more
Business response:
Elizabeth, We would like the opportunity to address the concern you have described. Please contact us at socialsupport@loancare.net.
Of course when I sold my home I moved. The new owners got my check from escrow account held by loancare. By the time I got it it was expired. I have left dozens of messages and no response yet. Guess they need my ******* more than I do. Their always rude on the phone and unprofessional.
Business response:
Hello Thomas, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. Please reach out to us at socialsupport@loancare.net to work towards a resolution.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.