This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Experiencing similiar challenges as others. I have received 8 emails stating that my loan modification paperwork was sent out and would arrive within 7 days. Not once has it arrived. The only resolution I was given was they would request the paperwork again. Unable to connect with a supervisor. Unable to resume payments. Very frustrating.
Business response:
Hello Becky, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net so that we can research your concern.
These people are terrible. I will never do business with any lender that uses them to service the loan. They failed to mail an invoice on 1 of my mortgages. When I noticed that I had not made 1 months payment I contacted them to make arrangements for an over the phone payment. They took my routing and account numbers and said they would make the withdrawal immediately. They didn't and instead the submitted a late report to the credit bureaus. I am extremely upset with them. I've spent hours on the phone with them. Steer clea... read more
Business response:
Hello Larry, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Loan care has neglected to process our request for amount payoff we need to close on a refinance from another mortgage company. The time frame we were given has surpassed that. We had requested a pay off and were told it would take 24 to 48 hours and we are way over that time and when we call to get answers we get excuses that make no legitimate sense as we had requested a pay off earlier in our loan phase and it was no problem but now however we have been getting the run around with loan care causing my refinance loan to be... read more
Business response:
Hello Mr. ****** we strive for excellence, and are disappointed to hear that you received anything less. We'd like the opportunity to discuss this with you. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss how we can turn your experience into a positive one
My loan originated through and was sold 2-3 times in 4 years, is how I got connected with Loancare.Every lender has been unethical and should be audited bat. the local,state,and federal levels.I have never been late and pay extra principal just about every month.They hold checks for weeks until your late due date hoping you will not call and pay by phone so they can charge late feed and mess your credit up.When you make a payment by phone it takes up to 10 days or more for them to apply your payment.This happens monthly ,wit... read more
Business response:
Hello Ricky, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you
Today I will place my 3rd call to LoanCare, LLC. I need a payoff statement. The sale of my house is pending. I NEED THE PAY OFF DOCUMENT !!!
Business response:
Hello Patricia, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net, so we can escalate this matter for you.
Waited on hold for a half hour to be put on hold again for another half hour no answer so i hung up. All due to they say i do not have insurance coverage although they are the ones that write the checks from my escrow account. My insurance company sent over verification when it was renewed and when they asked a month later and again yesterday. So disappointed in the service i received.
Business response:
Hi Christy, thank you for bringing this matter to our attention. We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net, so we can understand your situation better in order to try and turn your experience around.
Despite paying all my bills on time and never missing a payment. Loancare messed up and forgot to pay part of my 2020 property taxes. When I was sent a bill for late payments I forwarded it to Loan care and they did not pay it, and every time I would call Customer Service I would get told a ticket was submitted and the issue was resolved. The truth of the matter was that the issue was not resolved they were just confused or ignoring it. After 2 months of calling to complain and getting supervisors involved they finally paid ... read more
Business response:
Hello Vincent, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.
I was only on forbearance for 4 months the paperwork for my modification is for a year. I've been making payments. Why is Loancare saying I owe a years worth? They want me to sign and notarize paperwork for a years worth of missed payments, but it was only for 4 months... please help!!
Business response:
Hello Jon, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so that we can escalate your concern.
THIS IS THE WORST EXPERIENCE I HAVE HAD WITH A MORTGAGE COMPANY TRYING TO GET FUNDS RELEASED ON WORK THAT HAS ALREADY BEEN COMPLETED ON A HOUSE. EVERY TIME WE CALL TO GET AN UPDATE ON WHEN FUNDS WILL BE RELEASED, THEY NEED ANOTHER DOCUMENT UPLOADED EVEN AFTER I ASKED ON THE PREVIOUS CALL IF THEY NEEDED ANYTHING ELSE. THEN, EVERY TIME I CALL I SPEAK TO SOMEONE DIFFERENT. THE PEOPLE IN THE LOSS DRAFT DEPARTMENT GIVE OUT WRONG INFORMATION AND SEEM TO MAKE THINGS UP AS THEY GO. PLUS, THEY CANCEL INSPECTIONS WITHOUT INFORMING THE... read more
Business response:
Hello Dawn, We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.