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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst company & untrained customer service, not worth 1/2 of a star.
Business response:
Hello Linda, We would like to get some more details about your experience with us regarding. Please contact us at socialsupport@loancare.net
This company is unorganized and unethical. We put our home in forbearance in March, we've been trying to get it take out for 3 months now. The company has suppose to have sent us paperwork over a month ago, we just had to call AGAIN to get that paper work sent out. They had us unpaid for February, we provided proof and still has taken over a month to correct on their end. They are YET to even send the packet we've supposedly been waiting on to be taken off forbearance. We are unable to make a payment until they fix whatever ... read more
Business response:
Hello Karla, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
I have never made a late mortgage payment and each month I get harassing phone calls about payments being made in the grace period. We have always made our payment within the grace period since buying our home. The phone calls need to stop. They call at hours throughout the day. Customer service is not helpful.
Business response:
Hello Brooke, we regret your most recent encounter with us was not up to the standards we strive for. If your concerns still exist, please do not hesitate to reach out to us at socialsupport@loancare.net at your earliest convenience.
I had a mortgage with this company for 2 years and my account was always in good standing and NEVER late. When COVID restrictions caused my employment and income to drop I applied for their COVID MORTGAGE RELIEF PROGRAM - which I qualified for because, again, I WAS NEVER LATE OR DELINQUENT ON MY MORTGAGE LOAN. They assured me that my account and credit would not be negatively impacted and that they would continue to report my account as ON TIME AND IN GOOD STANDING during the process since I was in good standing at the time ... read more
Business response:
Hi Penny, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution we can be reach at socialsupport@loancare.net.
This company took over my **** mortgage servicing in 2020 and it's been an utter nightmare. Payments have been lost, misapplied, etc. It is next to impossible to get anyone from LoanCare on the phone or able to actually help IF they do answer the phone. To add insult to injury, when you call LoanCare, you listen to very threatening outgoing messages about collections and past due payments. It appalls me that **** would partner with such a shifty servicer. I will be moving my mortgage very soon away from **** and LoanCare and... read more
Business response:
Hello Johanna, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
If I could give a lower rating, I would. My mortgage was unfortunately sold to this company in mid-April of this year, with my 1st payment due to them on 01 June 2021. This was done with no issue. For the following month, they had raised my expected payment to almost **** more than my usual mortgage cost, citing an escrow deficit as the reason. I requested an escrow dispersal, which was approved for 24 months, but the mortgage payment amount did not change. I called them all through the month of June to get this resolved, an... read more
Business response:
Hello Monte, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
LoanCare failed to protect me and my rights as a co-owner of an income property account we used as a carry back loan from a property that was shared by my siblings. The monthly income was **** per month. My siblings committed fraud forged my name, created a fake email to verify my authorization to allow one sibling to gain 100% of the monthly payment and paid the other 2 siblings off to gain 100% control of the loan and monthly income without my consent. I filed a police report, sent a notarized affidavit, dispute letter, an... read more
Business response:
Hello Rhonda, Please reach out to us at your earliest convenience so we may further assist we can be reach at socialsupport@loancare.net.
I have had almost nothing go well since **** Bank sold our home mortgage loan to LoanCare in March of 2021.
Business response:
Hello Susan, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at socialsupport@loancare.net when you have an opportunity, and we will be more than happy to try and turn your experience around.
I have been working in earnest to try to get a "missed payment" cleared up since March and am extremely frustrated that this issue is still outstanding. I have had numerous conference calls with both Loan Care and ***** ***** on the phone with no resolution. (The last of which was on 7/8 when I spoke with both Courtney and Monique at Loan Care and was told I could clear this issue up by making a payment...) ***** ***** has repeatedly told Loan Care that this money was never refunded back to my account, and none of the Custom... read more
Business response:
Hello Cynthia, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 3:00 p.m.