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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had a mortgage with this company for 2 years and my account was always in good standing and NEVER late. When COVID restrictions caused my employment and income to drop I applied for their COVID MORTGAGE RELIEF PROGRAM - which I qualified for because, again, I WAS NEVER LATE OR DELINQUENT ON MY MORTGAGE LOAN. They assured me that my account and credit would not be negatively impacted and that they would continue to report my account as ON TIME AND IN GOOD STANDING during the process since I was in good standing at the time ... read more
Business response:
Hi Penny, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution we can be reach at socialsupport@loancare.net.
This company took over my **** mortgage servicing in 2020 and it's been an utter nightmare. Payments have been lost, misapplied, etc. It is next to impossible to get anyone from LoanCare on the phone or able to actually help IF they do answer the phone. To add insult to injury, when you call LoanCare, you listen to very threatening outgoing messages about collections and past due payments. It appalls me that **** would partner with such a shifty servicer. I will be moving my mortgage very soon away from **** and LoanCare and... read more
Business response:
Hello Johanna, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
If I could give a lower rating, I would. My mortgage was unfortunately sold to this company in mid-April of this year, with my 1st payment due to them on 01 June 2021. This was done with no issue. For the following month, they had raised my expected payment to almost **** more than my usual mortgage cost, citing an escrow deficit as the reason. I requested an escrow dispersal, which was approved for 24 months, but the mortgage payment amount did not change. I called them all through the month of June to get this resolved, an... read more
Business response:
Hello Monte, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
LoanCare failed to protect me and my rights as a co-owner of an income property account we used as a carry back loan from a property that was shared by my siblings. The monthly income was **** per month. My siblings committed fraud forged my name, created a fake email to verify my authorization to allow one sibling to gain 100% of the monthly payment and paid the other 2 siblings off to gain 100% control of the loan and monthly income without my consent. I filed a police report, sent a notarized affidavit, dispute letter, an... read more
Business response:
Hello Rhonda, Please reach out to us at your earliest convenience so we may further assist we can be reach at socialsupport@loancare.net.
I have had almost nothing go well since **** Bank sold our home mortgage loan to LoanCare in March of 2021.
Business response:
Hello Susan, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at socialsupport@loancare.net when you have an opportunity, and we will be more than happy to try and turn your experience around.
I have been working in earnest to try to get a "missed payment" cleared up since March and am extremely frustrated that this issue is still outstanding. I have had numerous conference calls with both Loan Care and ***** ***** on the phone with no resolution. (The last of which was on 7/8 when I spoke with both Courtney and Monique at Loan Care and was told I could clear this issue up by making a payment...) ***** ***** has repeatedly told Loan Care that this money was never refunded back to my account, and none of the Custom... read more
Business response:
Hello Cynthia, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
This company has been extremely frustrating to deal with. I have on multiple occasions sent in my condo association flood policy document. I followed the representative instructions on how to do so and my policy was never updated or given to the proper department to adjust my policy. It's beyond ridiculous that I am being forced to pay a higher mortgage price for something I am not responsible for. This company makes it impossible to email the representative directly in order to provide the documents, instead you get routed ... read more
Business response:
Hello Toniann, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
If I had the option to add ZERO stars I would do so. I decided to go on a Forbearance plan on April 2020 due to Covid related issues, during the plan I never stopped making payments, instead I sent partial payments on April, May and June 2020, and starting July 2020 I started making full payments. On March 2021 I requested to end the plan, and the option I was given to end it was a loan modification which I agreed with and submitted it the paperwork shortly after received. Since I always made payments online, for some reason... read more
Business response:
Hello Diana, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
I have been paying my mortgage since 2004. Every month I pay at least a week before the due date, and I pay extra on the principal. My loan servicer has changed at least five times and I've never had a problem before. A few months ago, **** transferred my loan to it's "sister" company My Loan Care. They have yet to apply my last two months payments. Both are stuck in their "Unapplied funds" account, but it clearly shows that my money was received. I have spoken to six of their employees and each says that it's an easy mistak... read more
Business response:
Hello Bonnie, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.