LoanCare, LLC

Luis R 

on BBB

5 years ago

I've been waiting on loan modification paperwork since April 2021. Just received a letter saying they sold my loan. Was on Forbearance from July 2020 until December 2020 and it is showing us as being late. Can't ever get anyone on the phone. This place is a joke. How can you sell my loan when i haven't even gotten loan modification paper work? 

William S 

on BBB

5 years ago

I was lied to about my forbearance plan... Thinking I was going to get relief instead I got one massive bill in the end. Even though I was told by there representatives on multiple occasions that I didn't have to worry about this, it happened.... Now I'm faced with a ***** bill and worse off then I was during the COVID. This place needs to be shut down... Veterans beware stay away from them as I am as well looks like my va loan will not make it..... so much for service to this country 

Sandra C 

on BBB

5 years ago

I paid this loan company religiously and once they transferred my loan they took a payment after the loan closed and have not refunded me ***** and will not answer any emails. I've also tried calling but because my loan is closed I can't get past their phone system. I've sent many emails and they don't respond to any. I just want my money back. 

B H 

on BBB

5 years ago

Experiencing similiar challenges as others. I have received 8 emails stating that my loan modification paperwork was sent out and would arrive within 7 days. Not once has it arrived. The only resolution I was given was they would request the paperwork again. Unable to connect with a supervisor. Unable to resume payments. Very frustrating. 

Larry R 

on BBB

5 years ago

These people are terrible. I will never do business with any lender that uses them to service the loan. They failed to mail an invoice on 1 of my mortgages. When I noticed that I had not made 1 months payment I contacted them to make arrangements for an over the phone payment. They took my routing and account numbers and said they would make the withdrawal immediately. They didn't and instead the submitted a late report to the credit bureaus. I am extremely upset with them. I've spent hours on the phone with them. Steer clea... read more

Michael R 

on BBB

5 years ago

Loan care has neglected to process our request for amount payoff we need to close on a refinance from another mortgage company. The time frame we were given has surpassed that. We had requested a pay off and were told it would take 24 to 48 hours and we are way over that time and when we call to get answers we get excuses that make no legitimate sense as we had requested a pay off earlier in our loan phase and it was no problem but now however we have been getting the run around with loan care causing my refinance loan to be... read more

Ricky B 

on BBB

5 years ago

My loan originated through and was sold 2-3 times in 4 years, is how I got connected with Loancare.Every lender has been unethical and should be audited bat. the local,state,and federal levels.I have never been late and pay extra principal just about every month.They hold checks for weeks until your late due date hoping you will not call and pay by phone so they can charge late feed and mess your credit up.When you make a payment by phone it takes up to 10 days or more for them to apply your payment.This happens monthly ,wit... read more

Patricia V 

on BBB

5 years ago

Today I will place my 3rd call to LoanCare, LLC. I need a payoff statement. The sale of my house is pending. I NEED THE PAY OFF DOCUMENT !!! 

Christy M 

on BBB

5 years ago

Waited on hold for a half hour to be put on hold again for another half hour no answer so i hung up. All due to they say i do not have insurance coverage although they are the ones that write the checks from my escrow account. My insurance company sent over verification when it was renewed and when they asked a month later and again yesterday. So disappointed in the service i received.