LoanCare, LLC

1.3

Finance

About this business

Location details

Weekday	Schedule	Status
Mon	8:00 a.m. to 10:00 p.m.
Tue	8:00 a.m. to 10:00 p.m.
Wed	8:00 a.m. to 10:00 p.m.
Thu	8:00 a.m. to 10:00 p.m.
Fri	8:00 a.m. to 10:00 p.m.
Sat	8:00 a.m. to 3:00 p.m.
Sun	Closed

1.31,432 reviews

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Vincent L

5 years ago

Despite paying all my bills on time and never missing a payment. Loancare messed up and forgot to pay part of my 2020 property taxes. When I was sent a bill for late payments I forwarded it to Loan care and they did not pay it, and every time I would call Customer Service I would get told a ticket was submitted and the issue was resolved. The truth of the matter was that the issue was not resolved they were just confused or ignoring it. After 2 months of calling to complain and getting supervisors involved they finally paid ... read more

Business response:

Hello Vincent, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.

Jon

5 years ago

I was only on forbearance for 4 months the paperwork for my modification is for a year. I've been making payments. Why is Loancare saying I owe a years worth? They want me to sign and notarize paperwork for a years worth of missed payments, but it was only for 4 months... please help!!

Business response:

Hello Jon, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so that we can escalate your concern.

Dawn G

5 years ago

THIS IS THE WORST EXPERIENCE I HAVE HAD WITH A MORTGAGE COMPANY TRYING TO GET FUNDS RELEASED ON WORK THAT HAS ALREADY BEEN COMPLETED ON A HOUSE. EVERY TIME WE CALL TO GET AN UPDATE ON WHEN FUNDS WILL BE RELEASED, THEY NEED ANOTHER DOCUMENT UPLOADED EVEN AFTER I ASKED ON THE PREVIOUS CALL IF THEY NEEDED ANYTHING ELSE. THEN, EVERY TIME I CALL I SPEAK TO SOMEONE DIFFERENT. THE PEOPLE IN THE LOSS DRAFT DEPARTMENT GIVE OUT WRONG INFORMATION AND SEEM TO MAKE THINGS UP AS THEY GO. PLUS, THEY CANCEL INSPECTIONS WITHOUT INFORMING THE... read more

Business response:

Hello Dawn, We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.

Mary I

5 years ago

My second review... After my credit was ruined.. noone to talk to customer service or telephone is impossible ! They call.. I answer and it's a recording telling you to contact them... Which is once again impossible to talk to a real person... Dinged my credit back in Feb 2020 from Dec 2019 putting my pmts in some kind of escrow.. now shows all these 30/60/90 day late and pmts never made in which I sent all info to fax number that was given to me. No response as of yet to clear this up from Feb/ Mar of 2020...I will be conta... read more

Business response:

Hello Mary, Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.

Janel M

5 years ago

If I could actually not give it a star I would....the ******** service is terrible... just today I have been on hold transferred and lost connection for over 3 hours...I call back only to go through the same over of name... account # and then they have to transfer me and it will be a brief bold.... which then it's 30 + minutes. It crazy to think I remodified with this company and this is the service they give. My loan was remodified and the total I signed and had notarized is far from what it is.... they keep saying it is my... read more

Business response:

Janel, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you

M Y

5 years ago

This is a total scam. My agent and I both have told the company that we already have an insurance, but the company still ended up buying us another insurance that we do not consent. Save your life and avoid this company.

Business response:

Hello Mengda, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.

Angel S

5 years ago

I do not reporting bad comments on companies, however I am not getting any support with paying my mortgage. I have tried logging in to pay it, to now avail, it reports my credentials need verifying, okay, I call the customer service line hoping to get the automated bill pay, again I did not get that option. I then called back to speak to customer service and waited for hours in counting and still no answer. This is not my first experience with this, however being with them for almost 5 years, I must say the last couple of mo... read more

Business response:

Hello Angel, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.

Matthew S

5 years ago

I haven't been able to schedule an online payment through their website since April. I've emailed customer service multiple times to no success and have never even received a response. I tried to use their automated phone system to make payment and it kept telling me that they couldn't process my payment at that time. And, their app has never worked for me, it always crashes, even after uninstalling and reinstalling. Their old website was ugly but far superior considering I never had any issues with making payments online. A... read more

Business response:

Hello Matthew, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.

Jake L

5 years ago

I will never work with LoanCare again. My mortgage has been paid off for well over a month and i still to this day cannot get ahold of anyone to remove the debt from the credit bureau. As soon as i give them the last 4 of my social security number the only 2 options i can choose is A, **** info and B mailing address change.

Business response:

Hello Jake, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.