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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I do not reporting bad comments on companies, however I am not getting any support with paying my mortgage. I have tried logging in to pay it, to now avail, it reports my credentials need verifying, okay, I call the customer service line hoping to get the automated bill pay, again I did not get that option. I then called back to speak to customer service and waited for hours in counting and still no answer. This is not my first experience with this, however being with them for almost 5 years, I must say the last couple of mo... read more
Business response:
Hello Angel, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
I haven't been able to schedule an online payment through their website since April. I've emailed customer service multiple times to no success and have never even received a response. I tried to use their automated phone system to make payment and it kept telling me that they couldn't process my payment at that time. And, their app has never worked for me, it always crashes, even after uninstalling and reinstalling. Their old website was ugly but far superior considering I never had any issues with making payments online. A... read more
Business response:
Hello Matthew, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.
I will never work with LoanCare again. My mortgage has been paid off for well over a month and i still to this day cannot get ahold of anyone to remove the debt from the credit bureau. As soon as i give them the last 4 of my social security number the only 2 options i can choose is A, **** info and B mailing address change.
Business response:
Hello Jake, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
Trying to do a re-amortization on my mortgage to lower my payments. I call every number on their paperwork every day several times a day I've only been able to speak to two people and they have no idea what I'm talking about. One person did say they have a plan available but he couldn't tell me what my new payments would be if I give an extra ******* to do this re-amortization. Now I am very leery a wiring over ******* and nobody can tell me what my new payments will be. This is a horrible loan company had I known that they ... read more
Business response:
Hi Lourdes, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution.
I left a review earlier today but this company is so unbelievably bad I have to write another one. I was told after days of trying to get in touch with someone that I would be called back within the hour which of course I wasn't. I'm just trying to make a payment over the phone since they disabled my online access. I hope somebody responds to this with how sorry they are and possibly give me an email address to contact them. They won't have to worry about poor customer service much longer because you can't stay in business o... read more
Business response:
Hello Steven, it's upsetting to hear that your experience was anything but stellar, but thanks for taking the time to leave a review. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
I am currently on hold waiting to speak with a member of the "Leadership Team" and have been for 1 hr and 20 minutes. I requested documentation that my forbearance obligations are over on 7/2 and was told I'd receive it within 48 hours. I called back in this morning to follow up on the request and was told it was sent out via email on 7/2. I told Alexis the representative I spoke with I hadn't received it. She investigated further and finally came back to tell me there was a mistake made on your side, a new request was place... read more
Business response:
Hello Clifford, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is escalated to the correct department. Thank you,
I refinanced my mortgage with them and was told no out of pocket cost, as the refinance date got closer the insurance on my house was about to expire. I was told they will handle it, not to worry. Several emails not answered. Was left in the dark most of the time. Then my house insurance expires and I have to pay the downpayment. Austin **** **** is rude and uncaring. Tamara ****** uncaring as well. I could not understand half our phone conversation and asked for an email version of what was discussed and explained I am half... read more
Business response:
Hello Blake,we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
It should not take over 2 hours to speak with someone on the phone or pay my mortgage. Worst customer service ever.
Business response:
Hello Deborah, We'd like to know more details about your experience and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
This is the absolute worst company I have ever dealt with in my life. A few months ago, I set up auto draft for our mortgage payment. The following month I was notified it did not go through. This is because they used my OLD bank account information that was removed months prior. When I called, the rep said she was so sorry, that they basically had a glitch in their system and this had happened to many customers & that it was not my fault. She saw on her end where that account had not been used in months. She stated she fixe... read more
Business response:
Hello Taylor, We would like the opportunity to address the situation you have described. Please contact us at socialsupport@loancare.net so that we can escalate this matter.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 3:00 p.m.