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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
have a loan with ******** and it is serviced by LoanCare. I went into a COVID19 Forbearance plan starting August 1, 2020. My Forbearance was through January 2021. I was able to start resuming my payments February 2021. I applied for assistance to pay the payments missed during the Forbearance but I was denied March 2021. I appealed the denial and was denied again April 2021. I was required to pay the full amount to reinstate my loan or risk foreclosure. I submitted the final payment today, after struggling to come up with th... read more
Business response:
Hello Kristin We are currently reviewing your concern via the **** inquiry that was completed. Once all research is completed we will provided a written response back to you. Thank you for your review. Should you have additional concerns they can also be sent to socialsupport@loancare.net.
One of the worst companies I have had to deal with. I secured a mortgage in Jan 2021. They advertise to use their mobile and website options for all of my needs. Logged on to the mobile app the first after the closing and the app has not worked since!!!! It is now May 25th, still does not work. I begin to use the website to make my monthly payment and additional principle payments. It has not worked now for 2 months. I have been calling and everyone is giving excuses. This provoked me to check to see if my taxes had been pai... read more
Business response:
Hello Ramon, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns with our website. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
IMPOSSIBLE a to get a human on the phone. They take a week to return your call so they can assess a fee because you couldn't get the help you needed. The online form only generates an automated response. When they finally return your call, they do it right before they close, and leave a message requesting you call. Seriously considering refinancing AGAIN just to get rid of this scam of a company.
Business response:
Hello Kistina, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
LoanCare has such poor service and I hope we can change to someone else soon. We had a fire over 2 months ago and our insurance cut us a check for our other structure policy that WE pay for each month. LoanCare has to endorse it bc they are our mortgage company and they refuse to and want us to rebuild the structure and we are refusing after it was very traumatic. We have told them even in letter that we will use money to improve the property's asset but the letter was sent to a review. And after weeks of getting the run aro... read more
Business response:
Hello Alexis ,we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
One of the worst in this business. Like others, my bank sold my mortgage to this company. LoanCare website states the Loan to Value ratio on my 15 year old rental property mortgage for PMI purposes is over 100%. I assumed it was a data entry mistake during the transfer to LoanCare. 1) Email #1: no response after 3 weeks. 2) Phone Rep: "I can't discuss over the phone." Email us your question" 3) Email #2 no response after a month. My personal mortgage: Time between my one and only email to having someone in my house doing a P... read more
Business response:
Hello Jesse, we regret your most recent encounter with us was not up to the standards we strive for. We would like the opportunity to address your concerns with the PMI on your loan. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss how we can turn your experience into a positive one.
I refinanced my home, with this company had my original loan through them as well. let me tell you it was the absolute worst process ever. i first started the process in september and nothing even progressed until the end of the year. i was constantly ignored in emails and had representatives tell me things werent possible only to find out they just didnt know how or didnt want to figure out how to. i closed on my new loan over a month and a half ago and was told my first payment would be may 1st. i have yet to be able to co... read more
Business response:
Hello Justin, We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
I have been with Loancare since 2014 and have not had any issues making my payments, Until March 2021 when they changed their web site. Now the site will not let me make a payment through it. I have made several calls sometimes the person on the phone can not get my payment to go though. But surprisingly as soon as my loan incurs a late fee the person can get my payment to go through. They said there was a code on my account that I had a returned payment, that is why I could not go through the web site. I asked when it was, ... read more
Business response:
Hello David we would like to obtain more details about your website concerns. If the issue still exist can you please email us at socialsupport@loancare.net with more details.
Unfortunately zero or negative stars are not possible. Since the start of the lockdown in March 2020, I have phoned a couple times a week and each time after a VERY long hold I receive a different story and information regarding my account and the necessary steps to defer any missed payments. In the end it seems that the plan is to continue to give me the runaround and ultimately steal my house, as I am relying on misinformation from the various representatives that answer the phone; even speaking to a "supervisor" (member o... read more
Business response:
Hello Sherri, We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
I am an Insurance Agent and have been on the phone for 25 minutes trying to get a human being to find out why they haven't paid my customer's homeowner policy after we uploaded all the information to ****************** and it shows the correct policy but no payment. Cannot get a human on the phone, I am going to have to call my insured and have them call. I am sure she will not be happy. The insurance policy is in cancel status because of non-payment. As it happens I am looking for a mortgage company and I am glad this happe... read more
Business response:
Hello Karen, we can assist you with your questions please contact us at socialsupport@loancare.net so that we can escalate this issue.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.