LoanCare, LLC

Lourdes T 

on BBB

5 years ago

Trying to do a re-amortization on my mortgage to lower my payments. I call every number on their paperwork every day several times a day I've only been able to speak to two people and they have no idea what I'm talking about. One person did say they have a plan available but he couldn't tell me what my new payments would be if I give an extra ******* to do this re-amortization. Now I am very leery a wiring over ******* and nobody can tell me what my new payments will be. This is a horrible loan company had I known that they ... read more

Steven L 

on BBB

5 years ago

I left a review earlier today but this company is so unbelievably bad I have to write another one. I was told after days of trying to get in touch with someone that I would be called back within the hour which of course I wasn't. I'm just trying to make a payment over the phone since they disabled my online access. I hope somebody responds to this with how sorry they are and possibly give me an email address to contact them. They won't have to worry about poor customer service much longer because you can't stay in business o... read more

Cliff 

on BBB

5 years ago

I am currently on hold waiting to speak with a member of the "Leadership Team" and have been for 1 hr and 20 minutes. I requested documentation that my forbearance obligations are over on 7/2 and was told I'd receive it within 48 hours. I called back in this morning to follow up on the request and was told it was sent out via email on 7/2. I told Alexis the representative I spoke with I hadn't received it. She investigated further and finally came back to tell me there was a mistake made on your side, a new request was place... read more

Blake W 

on BBB

5 years ago

I refinanced my mortgage with them and was told no out of pocket cost, as the refinance date got closer the insurance on my house was about to expire. I was told they will handle it, not to worry. Several emails not answered. Was left in the dark most of the time. Then my house insurance expires and I have to pay the downpayment. Austin **** **** is rude and uncaring. Tamara ****** uncaring as well. I could not understand half our phone conversation and asked for an email version of what was discussed and explained I am half... read more

Deborah O 

on BBB

5 years ago

It should not take over 2 hours to speak with someone on the phone or pay my mortgage. Worst customer service ever. 

Taylor H 

on BBB

5 years ago

This is the absolute worst company I have ever dealt with in my life. A few months ago, I set up auto draft for our mortgage payment. The following month I was notified it did not go through. This is because they used my OLD bank account information that was removed months prior. When I called, the rep said she was so sorry, that they basically had a glitch in their system and this had happened to many customers & that it was not my fault. She saw on her end where that account had not been used in months. She stated she fixe... read more

Brian B 

on BBB

5 years ago

Biggest mistake I ever made. I want to refinance with another company. I had to postpone a payment due to Covid and I did everything they said to do. After the one month I was able to go right back to work and make my payments. They told me to pay *** more each month to catch up which I did. Every day I was getting threatening letters stating I was behind on my mortgage and subject to foreclosure. Also I had to call in to make a payment because while I was on their "recovery" plan they would only allow that form of service. ... read more

V R 

on BBB

5 years ago

Hello, I have been with Loancare for the good part of 7+ years. Due to the covid crisis, my tenant was unable to make their rental payments and I entered into a forbearance back in the summer of 2020. This was a 6 month forbearance in which we entered into a loan modification agreement in November of 2020. Papers we signed, notarized and received by loancare. This modification had a new monthly payment with payments beginning in January of 2021. I was informed many times that my information on the website would be updated in... read more

Jenny B 

on BBB

5 years ago

One of the absolute worst companies I have ever dealt with. Navigating both their phone tree and their website is a nightmare. I had to keep emailing them requests to call me. When they finally did, the customer service reps were not unkind, but definitely sounded exasperated with having to deal with a customer that challenges their explanation because it doesn't make sense. I just got word salad, nothing they explained made sense and their response was (this is paraphrasing because I spoke to several people and their answer... read more