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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Biggest mistake I ever made. I want to refinance with another company. I had to postpone a payment due to Covid and I did everything they said to do. After the one month I was able to go right back to work and make my payments. They told me to pay *** more each month to catch up which I did. Every day I was getting threatening letters stating I was behind on my mortgage and subject to foreclosure. Also I had to call in to make a payment because while I was on their "recovery" plan they would only allow that form of service. ... read more
Business response:
Hello Brian, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. We can be reached at socialsupport@loancare.net .
Hello, I have been with Loancare for the good part of 7+ years. Due to the covid crisis, my tenant was unable to make their rental payments and I entered into a forbearance back in the summer of 2020. This was a 6 month forbearance in which we entered into a loan modification agreement in November of 2020. Papers we signed, notarized and received by loancare. This modification had a new monthly payment with payments beginning in January of 2021. I was informed many times that my information on the website would be updated in... read more
Business response:
Hello Vincent, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
One of the absolute worst companies I have ever dealt with. Navigating both their phone tree and their website is a nightmare. I had to keep emailing them requests to call me. When they finally did, the customer service reps were not unkind, but definitely sounded exasperated with having to deal with a customer that challenges their explanation because it doesn't make sense. I just got word salad, nothing they explained made sense and their response was (this is paraphrasing because I spoke to several people and their answer... read more
Business response:
Hello Jenny, your email inquiry is currently assigned to an agent. The agent is researching your concern and will provide a response from socialsupport@loancare.net.
I recently refused in a Veterans Loan I sent a check for the first payment because the website would not let me pay online I finally got through and set up autopay by phone After the first month by check the autopay did not kick in Discovered it one month later and called because online system told me to but I called another number I had from the first autopay setup Young man put me in hold and had me repeat my bank account number three times He said the initial autopay had a different number and the payment request wa... read more
Business response:
Michael, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
add me to long list of people not happy with LOAN CARE late payment FEEs that are made up!!!!!
Business response:
Hello Ray, Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
I am completely disappointed in this company. The communication is lacking and they fail to complete any task or request in a timely manner. They wait until the day of closing on a refinance loan to send documentation. This does not show any consideration for their consumers who are trying to better their situation. I fail to understand why this company is still around.
Business response:
Hello Anthony, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you
Not honoring Mortgage Assistance from the affordable cares act!! After fighting with Loancare for 6 months, they finally approved our mortgage assistance application. They gave us our new interest rate with payment amount and said they would send us the paperwork. We followed up and they said the paperwork would be sent out 5/28 and take 10 business days. We called back on 6/14 (11 business days later) and they said they attempted to deliver via **** and would have to resend the paperwork. Fast-forward a week and they are n... read more
Business response:
Hello Melissa, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
Was with LoanCare for 2 years, I did a loan refinance with Pedro the first year and it went well. ***** did what he was supposed to do and we went with Loan care with no hiccups. This year due to the interest rates falling I called to do a refinance because Our taxes were going to hit this year. Michael ***** unfortunately took my call. So that was in January, he does not return phone calls or contact you. He does not want to answer any questions at all. His processor Louis ******** did not help much at all either. 5 months ... read more
Business response:
We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare Social Support Team
Took from 02/20 to file a loan release until 06/21 by loan care which was a violation of the *** ********** **** Should have been filed within 40 days No words in any language could describe the attitude of the customer service Dept . We filed complaints with the **** ******** in Virginia, *** ******* & wrote to ********** ******* Banking Dept .... AVOID LOAN @ ALL COSTS
Business response:
Hello John, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 3:00 p.m.