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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If I could do No stars I would. This company bought our loan in May 2020. So far they have paid the wrong property taxes, paid the right ones but to the wrong county, had to pay them again plus over **** in fees and fines, and then they did their "escrow projection" using the fact that they paid our taxes twice and suddenly we owe more then **** more for our payment. When I called them about this first the girl tried to play it off that sometimes property taxes get paid in split payments, when I informed her she was wrong an... read more
Business response:
Hello Terron, Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation. We hope to hear from you soon.
Loan Care LLC is a loan servicing company that is chosen by the lender or company that holds your mortgage. Due to this very fact, their customer is the mortgage company NOT the mortgage holder. As such, when you have any questions regarding your loan - that is a LAST priority for them (remember, you are not their customer). You cant find information on their website, they don't answer the phone and leave you with extensive hold times. Not sure how they could get a satisfactory rating from the BBB.
Business response:
Julia, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
My escrow check was supposedly mailed out March 29th. My husband contacted them April 19th and was told they mailed it out, but since we didn't get that check they'd void it out and issue a new one. I called them April 29th and was told they hadn't mailed it because they have to wait a month so they were mailing it that day. Called them back may 6th or so and was told it went out May 4th. My husband called them may 11th and was told it went out may 10th?! Why does it take a month and a half to get a check? Is it pony express... read more
Business response:
Hello Ashley, If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution.
what a joke of a company .. the worst ever .. i have made a few payments of $k to $ k over my monthly payment amount to reduce my principle amount .. when ( loancare / ******** ) received my payment they would take out another full months payment amount for the next month and pay it ahead of time , instead of putting the full amount to principle for the month i paid ... all without my knowledge or consent . had to call them a few times to reverse it .. now their online statements are completely gobbled up and cant understand... read more
Business response:
Hello Mr. ****** we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment concerns. Please reach out to us at *************@loancare.net when you can so we can address this situation directly.
This company is HORRIBLE. My loan just had servicing transferred to another lender, upon reporting that transfer, the company also reported my current status as 120 days delinquent. I am currently in Cares Act Forbearance and the mortgage WAS current at the time of entering forbearance. This is the worst experience I have ever had with a mortgage servicer. Getting someone on the phone that knows what the heck they are doing is a joke. I submitted a ticket, they close the ticket without ever contacting me because they wanted ... read more
Business response:
Hello , We'd like to know more about your situation. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you
It's been months since this disaster of mortgage servicer took over my mortgages. Their website and phone tree is as useless as their customer service (if you can even get a person on the line) I have had to make payments over the phone of which they fail to post and hit me with late fees.. God awful doesn't even begin to describe Loan Care. It is my opinion that they are as shady as common criminals out to destroy peoples finances and investments for their own personal gain.
Business response:
Serafino, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
This company is the WORST....they have posted my payments incorrectly since March 2021 and have yet to correct it...I am on the phone with these people almost every day to try and get some form of correction.... NEVER use them....
Business response:
Hello Ruth, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
I've been with LoanCare for about 7 years now. I was recently ruled 100% disability from my military service. This enables me to receive 100% property tax exemption in my home state. I had an nice amount of excess in my Escrow account and have been waiting almost two months to get a check cut. Every time I call I get the runaround. They even sent a check for a lesser payment for a separate mistake that I caught. That check has been received but still not the other check. Every service rep I speak with says that they don't kn... read more
Business response:
Hello Kendra, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.
The absolute worst company to have to deal with when dealing with insurance claims, check endorsement, etc. they have drug my claim out for months now because the documents they say they need, are not sufficient, then they say they need a different document, which I provide, then another. Absolutely ridiculous! They hold your money hostage like some kind of power grab. When I finally get done with this claim, I will be refinancing my home for the mere fact I have to never deal with them again. Terrible business model and lac... read more
Business response:
Hello Neil, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.