This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I recently refused in a Veterans Loan I sent a check for the first payment because the website would not let me pay online I finally got through and set up autopay by phone After the first month by check the autopay did not kick in Discovered it one month later and called because online system told me to but I called another number I had from the first autopay setup Young man put me in hold and had me repeat my bank account number three times He said the initial autopay had a different number and the payment request wa... read more
Business response:
Michael, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
add me to long list of people not happy with LOAN CARE late payment FEEs that are made up!!!!!
Business response:
Hello Ray, Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
I am completely disappointed in this company. The communication is lacking and they fail to complete any task or request in a timely manner. They wait until the day of closing on a refinance loan to send documentation. This does not show any consideration for their consumers who are trying to better their situation. I fail to understand why this company is still around.
Business response:
Hello Anthony, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you
Not honoring Mortgage Assistance from the affordable cares act!! After fighting with Loancare for 6 months, they finally approved our mortgage assistance application. They gave us our new interest rate with payment amount and said they would send us the paperwork. We followed up and they said the paperwork would be sent out 5/28 and take 10 business days. We called back on 6/14 (11 business days later) and they said they attempted to deliver via **** and would have to resend the paperwork. Fast-forward a week and they are n... read more
Business response:
Hello Melissa, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
Was with LoanCare for 2 years, I did a loan refinance with Pedro the first year and it went well. ***** did what he was supposed to do and we went with Loan care with no hiccups. This year due to the interest rates falling I called to do a refinance because Our taxes were going to hit this year. Michael ***** unfortunately took my call. So that was in January, he does not return phone calls or contact you. He does not want to answer any questions at all. His processor Louis ******** did not help much at all either. 5 months ... read more
Business response:
We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare Social Support Team
Took from 02/20 to file a loan release until 06/21 by loan care which was a violation of the *** ********** **** Should have been filed within 40 days No words in any language could describe the attitude of the customer service Dept . We filed complaints with the **** ******** in Virginia, *** ******* & wrote to ********** ******* Banking Dept .... AVOID LOAN @ ALL COSTS
Business response:
Hello John, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
my mortgage company **** Bank is now partnering with Loancare to service my mortgage and service is a gross overstatement! They cannot get it right and are often calling me or sending me late notifications. And I can't seem to resolve anything via their website as it often just sits there stating 'loading...'... :( I am an on-time payer and have always been and this is very frustrating to deal with making calls and 'researching' my payments when I know they have been completed in a timely fashion. I have half a mind to re... read more
Business response:
Holly, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department.
If I could put 0 stars I would this is the worst company ever do not do business with them
Business response:
Hello Carl, ], We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
LoanCare is garbage. Last February, they took a double payment from my checking via ACH. It overdrew my account, and I had to take a cash advance from a credit card to pay my bills. I called but the phone tree never gets to a person no matter what option you choose. I sent several online messages and actually wrote letters. No reply. It's now June. Still no reply. Recent messages have disappeared into the ether. The phone tree still leads to no live person. I would refi but interest rates have moved up. So I'm stuck. I didn'... read more
Business response:
Hello Andrew, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.