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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When my loan was transferred to them in 2019 I was blown away after reading their reviews. I have not had a good experience with them at all. My loan is a ** loan with a fixed APR, however since the COVID 19 forbearance my loan has increased by over ******** They don't really explain anything, they just send out documents after document after documents and each time my payment has changed. I don't understand their accounting practices but I would be very leery about doing business with them because they don't seem to care, t... read more
Business response:
Hello Vanessa, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
During COVID, I received a loan modification with trial payments. They continued to report my credit as being late and violated the ***** **** When I attempted to get my credit report fixed, they denied it. I will be filing a complaint with the Consumer *********** If need be, I will have to file a lawsuit to have this removed. It looks like I'm not the only one this has impacted so will need to gather information for a class action.
Business response:
Hello Lily, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
Horrible unethical company ! They Re less than zero for stars ! I Paid off some late fees from my past mortgager. They wouldn't show credit where credit was due. They said they would. Credit my account then added them at the end of the loan when they sold me. The recording keeping they keep is fake and false and a complete joke. They would change where my payment was applied then would write in "funds applied " making it hard to prove where the payment went. I called them after they sold my mortgage and they said " Don't cal... read more
Business response:
Hello Patricia, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your experience during the time we serviced your loan was less than exceptional. We would like to have a better understanding about your experience. Please reach out to us at socialsupport@loancare.net at your earliest convenience.
Can't get ahold of anyone. Trying to make my payment but it says I can't do it online. Have called multiple days an stay on hold for 30+ minutes without anyone answering. I send an email to ask for help and their response is "please call our customer service". That's what I'm trying to do!
Business response:
Hello Johannes, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
This is the absolute worst company. They have owed us a mortgage refund for over a month, and refuse to cut the check. Every single time we call, we get bounced around between multiple agents who have no idea what they're talking about, and by the time we get it escalated to a supervisor, we are told "I've expedited the request but the cashier is closed so they'll cut it tomorrow morning. I'll call you first thing in the morning to assure it's been done." Then radio silence. This has happened FOUR SEPARATE TIMES. This compan... read more
Business response:
Hello Chelsea, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
I have tried all month to make a mortgage payment and have not been able to reach the department needed to make my payment. The department is not answering. I was literally on hold for over 90 minutes when no answer. Horrible customer service. I plan on changing mortgage companies as soon as possible.
Business response:
Hello Rachel, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
My loan was transferred to Loancare LLc and I had nothing but problems with this company for two years they didn't pay my property taxes for two years and I almost lost home over it until the last minute when they finally payed them out of my escrow. I will not ever recommend this company to anyone.
Business response:
Roy, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you.
I wish I could give this company zero stars. They are impossible to reach with questions etc. I called and by some miracle was able to initiate a loan modification in early May, was told I would get a letter that gives me my options for refinancing and what I got was a delinquency letter! Then they decided to take my surplus escrow! Not one person will return my emails, "secure form" submissions or calls. I have no idea what is going on. I was told I would have to start paying my payments since they took me off of forbearanc... read more
Business response:
Hello Haley, We apologize to hear your experience was anything less than satisfactory. We'd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
I wish I could give this unprofessional and irresponsible company zero stars. If your mortgage is sold to them you should refinance immediately. Over the last four days I've been on the phone on hold with them for 9 hrs. Everyone says the same thing. More holds, transfers, no one knows anything. Then they disable your online account access so you can't look at the shady things that are happening. Average review is one star. Why do you think that is?
Business response:
Hello Alexander, We'd like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.