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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We sent a same day wire with the payoff of our house on 05/5/2021 and until today 05/11/2021 they have not found the wire nor the email with the ticket number that loan care sent to us. We have spoken with several employees and supervisors but none has any information, we requested to speak with a higher supervisor but they always busy. I asked if we are going to pay more interest since "THEY HAVE NOT FOUND THE WIRE NOR THE EMAIL WITH THE TICKET NUMBER BUT THE CAN'T ANSWER THAT). My question is how couldn't they found a wire... read more
Business response:
Hello Antonio, We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your payoff details and we will make sure this issue is escalated. Thank you
Service link was supposed to have wired my previous mortgage company the payoff on my home which I refinanced just by accident whenever I was checking to see when I would receive my leftover escrow from my old mortgage company I discovered that they had not been paid I contacted immediately and they assured me that they had sent the money in addition sent me a copy of a proof of wire however when I contacted the old mortgage company they assured me they had not received any payment from anyone I was only about four days from... read more
Business response:
Tony, Could you please contact us at socialsupport@loancare.net and we will make sure your question gets directed to the correct department? We appreciate you reaching out. Thank you
on the 1st of the month I check my account to see if my mortgage payment had been processed yet (it wasn't) I waited till Monday the 3rd and seen that It still was not taken out, I set up a payment to be made on the 3rd. I then got double charged. Loan Care told me that they would have to mail me a check. That check is going to take a month to get to my home, so there is no point of getting the payment back. I've been on hold for over an hour and don't think they will do anything for me. My account is set to auto pay so they... read more
Business response:
Helo Eric we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing
I have heard that Loancare creates issues with customer accounts to create fees. My loan had it's profile changed (routing number). I didn't change it. This info was confirmed in my call to find out why my electronic payment was reversed. Then on this call, I made another payment effort and as it turns out that routing number was a digit off. This payment effort was returned for insufficient funds. I had sufficient funds. I made two more payment efforts over the next couple of days. Both did go through. This nonsense created... read more
Business response:
Hello Richard, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you
It is nearly impossible to get a person on the phone with this company and when you do they say they will get back to you and never do.
Business response:
Hello Melissa, we can also be reached at socialsupport@loancare.net
Get email confirmations, record calls, and send payments and correspondence by certified mail. Write https://wwwcomplaints-lender#item-XXXXX For 20 years I never had an issue with my past mortgage companies. My loan was transferred to LoanCare on Feb 1st. Never got my first bill till March 3rd with due date March 1st. I had sent in payment on March 1st with letter fully explaining account numbers etc. And post it note on the check itself. They still have yet to cash it. After several phone calls I got a "supervisor" who sent... read more
Business response:
Hello Terry, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance.
I've been trying to get a payoff amount from them and they keep ignoring me.
Business response:
Hello Nicholas, Could you please contact us at socialsupport@loancare.net and we will make sure your request gets directed to the correct department? We appreciate you reaching out.
We originally started a mortgage with ******* ***** in September 2012. We have successfully had the mortgage on autopay with bi-weekly payments in the amount of ****** and have not missed a payment since the beginning of the mortgage October 2012. We heard of the mortgage being taken over by New *** *** subserviced by Loancare in August on 2019. At the beginning of this year Loancare did not correctly apply our bi-weekly payments and it reflected us as delinquent on our mortgage. We called John ******** to discuss the issue ... read more
Business response:
Hello David, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
This company is a joke, I have been applying for mortgage assistance for almost 2 months. But every time I called (about twice a week) they always said some documents were missing, even though I already submitted everything in and kept sending in documents. There's some documents like paystub I sent in like 3 times but they said they still need it or it's not clear. I wonder whether they just don't want to help the loan mod cause they'll lose money. I'm so frustrated and if it were not for both of our unemployment statuses a... read more
Business response:
Hello Amanda, We would like to get some more details about your experience with us regarding loss mitigation. Please contact us at socialsupport@loancare.net.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.