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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst customer service ever experienced. Long wait times to talk to customer service Representatives that were unable to assist. Transferred to manager and they became conveniently disconnected. I'm attempting to pay off the loan but apparently LoanCare does not desire that to happen. Unable to contact a human being for discussion. Simply terrible
Business response:
Hello Ray, we are more than happy to assist you. Please reach out to us at *************@loancare.net at your earliest convenience.
Worst customer service ever. Watch your payments. Questionable charges. They raise our escrow at least 2 times a year which raises our payments even if we payments the shortage amount. Have been trying to get a payoff amount for 2 weeks. No return calls or info.
Business response:
Hello Linda, please contact us at *************@loancare.net so we can assist in escalating this matter for you.
They forced insurance on my account for no need. This cause my escrow to go into a deficit and they revised my payment to go up over ******** I can't reach anyone on the phone. When by the slight chance I do they are rude and unhelpful and send you back to the automated prompts. Is there a way to have this investigated?
Business response:
Hello Kellee, please reach out to us at *************@loancare.net so we can work towards a resolution with your insurance.
Worst customer service ever. You cannot reach a real person.
Business response:
Hello Betty if your concerns still exist, please contact us at *************@loancare.net
I have been trying to setup my new account with this company for more than two weeks. I have been ignored until now, and all I am being told is my social doesn't match my account information and so they can't give me any loan information without it! How am I supposed to pay this?!?! There needs to be a class action lawsuit. They are literally setting this up for failure, it's completely negligent.
Business response:
Hello Travis please contact us at *************@loancare.net so we can assist in escalating this matter for you.
This is the worst loan servicing company I have ever worked with. It's nearly impossible to speak with an actual person. Their website is useless and when something goes wrong (e.g. they keep pulling unapproved auto drafts from your account) no one can ever seem to do anything about it. STAY AWAY FROM THIS COMPANY!
Business response:
Hello Ryan please contact us at *************@loancare.net so we can assist in escalating this matter for you.
This is the worst loan servicing company that I've ever had. I wish that there was some way to be able to choose which servicing company you will end up with when the origination company sells the mortgage. I had received several messages from an automatic dialer that told me I needed to call them in regards to my mortgage. After finally wading through their call system the first guy said he had no idea why I was getting calls and put me on hold. I waited 32 mins before the next woman came on again needing to verify all the ... read more
Business response:
Hello John If your concerns still exist, please contact us at *************@loancare.net.
Trying to modify my mortgage due to covid 19 get the paperwork and have called customer service all day trying to get questions answered with being disconnected 14 times this is ridiculous as soon as im able I will be refinancing.
Business response:
Hi William Please contact us at *************@loancare.net so we can assist in escalating this matter for you.
This company is violating the ********** protection act of **** by refusing to remove *** even though we formally requested it once we hit *** of the loan value. We are now at *** with ******** continuing to charge ****
Business response:
Hello Rebecca if your concerns still exist, please contact us
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.