LoanCare, LLC

Cindy W 

on BBB

5 years ago

I have been dealing with this loan servicing company for a year trying to get them to apply a payment. I have provided proof of payment MULTIPLE times, called them MULTIPLE times, and they STILL have not resolved the lost payment issue. Every time I call I have to start over and restate the issue, re-supply the tracking # and confirmation # because they DONT DO THEIR JOB!!!!!!!!!!!! They are continuously charging me late fees for a payment I already made. They are reporting me late to credit bureaus ruining my credit. I ma... read more

Ben D 

on BBB

5 years ago

Unfortunately there is not a zero star rating available. I have been trying to get a copy of my Loan Satisfaction statement for nearly 3 months. I have now called 4 times and have been on the phone for nearly 5 hours trying to get one simple piece of paper to prove that my loan has been satisfied. Each time I call, I am told that it will be there by Friday, or within an hour or at the end of the month. Loancare tells me that they sent it to the county, the county claims they never got it. Loancares standard is to have it tur... read more

Sj 

on BBB

5 years ago

My husband purchased a home "owner carry" and was able to facilitate that through Loancare. We pay monthly more than our mortgage amount from two separate bank accounts. Each payment check to Loancare has our account number on it for easy tracking. We consistently are told we have underpaid AND have undisbursed funds. Their training of their employees cannot be good based on the fact our late payments and undisbursed funds are always the same amounts, equal to one another, and should be applied to our principle. After multip... read more

James D 

on BBB

5 years ago

Do everything that you can to not have anything to do with (bogus) business. I am so upset that my mortgage holder, ******** turned my loan over to this entity. Impossible to contact, only one phone number for ******** service! It tells you, no matter what time of day or day of the week, that the wait time is 30 minutes and then hangs up on you! No email address to contact them. After I complained to ******* I was able to speak to someone I felt I was interrupting from watching their favorite TV show. 

Michael T 

on BBB

5 years ago

We applied for the forbearance and only needed it for two months. They screwed it all up, lowered our credit so credit cards lowered our limits which lowered it more. Their ******** service is non existent. This company has done so much damage. Our old mortgage company sold our loan to them. We have tried to reach ******** service and been in the run around. Luckily we've documented all the conversations and their actions. This sounds class action so we are gathering everyone's complaints - which are plentiful. All they had ... read more

Sarah M 

on BBB

5 years ago

I have followed the instructions to drop *** by sending certified letters several times in the last three years. I have submitted many email tickets to have my *** reviewed and removed. I am beyond frustrated that I do not receive responses. I will be looking into which government agency to file a complaint with. It is completely unacceptable. 

Andrea F 

on BBB

5 years ago

TERRIBLE!!!! Please read this. This company is completely unprofessional and lack ethics and communication. Because your loan processor gets promoted they totally forget to process your loan. Long story short My loan processor told me to stop my payment and she would come by my house for the escrow. She FORGOT and i immediately became ineligible for the loan. There was no consequence to her actions and there was no apology. Still this has not been fixed. SO i am stuck with this company another 6 months!!! 

Donna G 

on BBB

5 years ago

I've read these complaints with horror. The BBB should take note of not only Loan Care, but its partners. I'm 69 years old, have owned 16 properties all with paid off mortgages and have a credit rating of 810. I have never experienced the lack of integrity and efficiency that has caused so much stress to so many people at a time when all of us are under considerable stress. When ******* dumped the paper to New Residential Investment Corp. (formerly branded New **** ********** and linked arms with what appears to be a "bottom... read more

SCA 

on BBB

5 years ago

Horrible customer service; horrible automated service; representatives have no training to understand their own structure and always transfer calls to the incorrect department. It is so discouraging and upsetting to have a mortgage company that operates like this. Unbelievable. It never changes.