LoanCare, LLC

Jody 

on BBB

5 years ago

LoanCare is BY FAR the worst loan servicing company in the industry. When you call them you cannot get a live person without going through over 5 minutes of prompts. When you finally do get a representative they do not know how to help. It has taken me between 45 minutes to 1 hour each month for the past three months to make a mortgage payment. There are MAJOR issues with their online system and the representatives have absolutely no idea how to resolve the issues. Once they are finally able to get the payment through they P... read more

Darcy W 

on BBB

5 years ago

LESS than a 1 !!! Poor customer service and they are fraudulently reporting to credit bureaus! Do not utilize this company! We would have NEVER chosen them, our mortgage was sold to them from ********** our house was sold in August and we are still dealing with their negative reporting in November! Ridiculous. 

Monica S 

on BBB

5 years ago

They report falsely to the credit bureau and are not held accountable not only are they not held accountable they refuse to correct the problems they create they expect us to fix things they screwed up what time is giving us the tools to do it FYI I hate you LoanCare you don't listen you suck 

Yuri Y 

on BBB

5 years ago

A total disaster company. Look at thousands reviews everywhere. Obviously, they are buying mortgages from others, since it impossible to imagine that anyone would want to get a loan from them to start with. If you can, refinance and run away. Also, call your original mortgage holder and tell them all about your experiences with this pathetic company. I certainly did and stated that I will make sure that no one I know will even think about working with them if they continue selling loans to Loancare. Good luck. 

William D 

on BBB

5 years ago

Loancare took over my mortgage from ******* Loans (who were great). I got a notice at the beginning of the month that an extra payment I made was returned for insufficient funds. I checked with my bank and there had never been an "Insufficient Fund" - the draft went through. (Also, had I been underfunded, my over draft protection would have just paid it. I check my account with My Loancare and the money appears in the account and sits there for a week, then they subtract it out and charged me *** off my next payment. I have ... read more

richard l 

on BBB

5 years ago

I can't get through to them to even get my account setup since I got transferred to them. worst company I've ever seen. 

kristina t 

on BBB

5 years ago

I have called and left messages for over a week about an auto withdrawal from my account from loan care that I cannot associate with one of our loans I have received no call back and the number that I was given for immediate assistance is not working. Its very frustrating to never get a live person on the call to help with a resolution. 

Camille M 

on BBB

5 years ago

Terrible customer service ( if one can actually reach someone on the phone) . losing sleep over mistakes made by this company my loan got transferred to 

David R 

on BBB

5 years ago

******** sold my mortgage to Loancare. Ever since Loancare has taken over my loan I have had nothing but problems with them. I am on automatic bill pay with my loan but it seems as if Loancare does know how to process the automatic bill pay. Every month they state I have not made my payment, so every month I have to call and tell them I am on auto bill pay so how can I be late? So every month I have to waste hours of my time on the phone with them to reset up the auto bill pay again, but they can never get it never get it ri... read more