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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
LoanCare had one job: to take the money from my escrow account and give it to our homeowner's insurance company. They failed to do this multiple times and tried to impose their own insurance on us when THEIR failure to pay my insurer threatened our continuity of coverage. LoanCare was unresponsive to customer support requests and screwed up the one thing a mortgage servicer needs to do. I refinanced partially to get away from them, and waiving escrow gave me peace of mind that LoanCare taught me I needed.
Business response:
Hi **** If your concerns still exist, please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance.
This has been the worst experience dealing with this company. My husband and I have been in trying to get them to completed a payoff ,that has been requested to be sent to our lender in order to sell our home . For two weeks we have emailed request, the title company and myself have contacted them daily... no response. All they do is promise they will take care of it.. promise and promise have been made by them but nothing is being done. They keep saying ,you will have it in 30 mins.. next day they said I would be there the ... read more
Business response:
Hello ********* If your concerns still exist, please contact us at socialsupport@loancare.net.
Loancare is the worse morgage servicer that we've had. They have ways of charging additional charges even if is before the due date, calling them OTHER FEES. when you go on line to make a payment if you dont pay it on the first your account is stating LATE. I paid mine on the 5th, I was charged ****** Can you imagine charging thousand of consumers ****** If you pay it after the 5th. Is a charge of ******* I mailed out my morgage payment. A week and half later It wasnt posted to my account. So, I went on line and made a paym... read more
No customer service. God forbid you ever call and expect any help from them or questions answered. Sad for a customer to see how many issues this company has had with the law. ************* over charging in late fees class action lawsuit filled in July of 2020 violations they have had and the list goes on. According to BBB 528 complaints agents this company in Bill and collections. (Isn't this the bread-and-butter of your company?) 511 in product and service.(and that's just the people who speak up) We have a loan modificati... read more
This is a HORRIBLE mortgage company with TERRIBLE customer service. Especially their Loss Draft (Insurance Claims) Dept. I have sent all possible documents they have requested and even more, Submitted the endorsed check to them in the begining of March 2020. Its now Sept 2020 and still have not received the last part of the check to pay my Roof Contractors. The Inspectors they sent submitted the wrong completion percentage amount so they did not release the last part of the check. When I asked for another inspection they sta... read more
If YOU HAVE THIS COMPANY!! BEWARE AND RUN !! THEY ARE THE WORST
We paid off our mortgage on May 5 and the lien release/satisfaction of mortgage has not been filed yet (as of September 8). Customer service agents give different answers; sometimes with back to back phone calls in the same day. We are currently well beyond the 120 day window they said they have to file the release. I can't find any law/statute that says they have 4 months to file that paperwork. One agent said it was e-mailed (but has no proof/tracking) and another said that it was physically mailed (but has no proof/tracki... read more
This company is not very easy to work with. When you call the customer service number you have to go through an automated system for a minimum of 8 minutes in order to talk to someone. When you do talk to a person they can never resolve your issue immediately. They will transfer you to another division in the company. That division will then transfer you again. It is extremely frustrating to get anything done. I made an insurance claim on my home due to severe weather in our area. Statefarm requires your mortgage company to ... read more
Apparently my loan account number was changed with no notification. My auto-pay continued to send the mortgage payment for the old account. I realized it after two months that my payment was not being applied. I can't even begin to write how many calls I made, how many times an agent told me to hold and then disconnected the phone - I would have to start all over again. They mis-applied the funds even after I had correct loan account number, charged me late fee, and impacted my credit rating gravely. How can we get anyone to... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open on Monday at 8:00 a.m.