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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
No customer service. God forbid you ever call and expect any help from them or questions answered. Sad for a customer to see how many issues this company has had with the law. ************* over charging in late fees class action lawsuit filled in July of 2020 violations they have had and the list goes on. According to BBB 528 complaints agents this company in Bill and collections. (Isn't this the bread-and-butter of your company?) 511 in product and service.(and that's just the people who speak up) We have a loan modificati... read more
This is a HORRIBLE mortgage company with TERRIBLE customer service. Especially their Loss Draft (Insurance Claims) Dept. I have sent all possible documents they have requested and even more, Submitted the endorsed check to them in the begining of March 2020. Its now Sept 2020 and still have not received the last part of the check to pay my Roof Contractors. The Inspectors they sent submitted the wrong completion percentage amount so they did not release the last part of the check. When I asked for another inspection they sta... read more
If YOU HAVE THIS COMPANY!! BEWARE AND RUN !! THEY ARE THE WORST
We paid off our mortgage on May 5 and the lien release/satisfaction of mortgage has not been filed yet (as of September 8). Customer service agents give different answers; sometimes with back to back phone calls in the same day. We are currently well beyond the 120 day window they said they have to file the release. I can't find any law/statute that says they have 4 months to file that paperwork. One agent said it was e-mailed (but has no proof/tracking) and another said that it was physically mailed (but has no proof/tracki... read more
This company is not very easy to work with. When you call the customer service number you have to go through an automated system for a minimum of 8 minutes in order to talk to someone. When you do talk to a person they can never resolve your issue immediately. They will transfer you to another division in the company. That division will then transfer you again. It is extremely frustrating to get anything done. I made an insurance claim on my home due to severe weather in our area. Statefarm requires your mortgage company to ... read more
Apparently my loan account number was changed with no notification. My auto-pay continued to send the mortgage payment for the old account. I realized it after two months that my payment was not being applied. I can't even begin to write how many calls I made, how many times an agent told me to hold and then disconnected the phone - I would have to start all over again. They mis-applied the funds even after I had correct loan account number, charged me late fee, and impacted my credit rating gravely. How can we get anyone to... read more
If I could give them 1/2 of a star I would. The payout division has been making mistakes on my payout amount since May 11th 2020. The title company and I have been trying to get this resolved for months. I even paid to principal thousands of dollars so that Loancare would be forced to redo the payout letter completely. They have made the same math mistake again with the new amounts. The issue is that when the title company tries to wire the money to Loancare, they reject it as not enough money. Plus Loancare is trying to ma... read more
Worst company I have ever dealt with in my life. The site to just make a simple payment is slow, and a lot of the time is plain out doesn't work! The app is also trashy, and can barely process basic commands. Customer service is laughable, and this greedy company tries to attach as many extra fees a possible. For a loan/mortgage company we all expect so much more from you. I wouldn't be mad if this company went completely bankrupt. It's 2020, get with the program.
This is a burdensome company. For the past year, they have been trying to claim that I do not have insurance coverage for wind, fire, flood, and liability every month. I have sent proof through multiple sources and times for all of the previous mentioned concerns. Every time I attempt to contact them I either get no response or am brushed off by a representative and told my concern was most likely a misunderstanding. However the next month the same issues will arise and the company will send me a letter informing me of the m... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.