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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Terrible company My loan was sold to them, I called and representative sounded like he had been sleeping. My insurance company sent them a bill in July 2020 for my homeowners insurance, which is escrowed monthly from my payment, as of September 3,2020 no payment to insurance company. Called new Rez aka loancare and they said my insurance will receive payment on about September 18,2020. The payment is due September 15,2020, I asked why when bill was mailed to them in July 2020, they had no answer. I asked what if my insurance... read more
I have tried to reach someone at Loan are for four days now. I am told wait times may exceed 30 mins and then I'm disconnected. I made my mortgage payment on the 7th, it came out of my bank on the 12th, and they say they didn't receive it until the 17th and charged me ****** in a late fee. I believe they are fraudulently doing this to their customers and it's very frustrating that I can't reach anyone. Terrible company. If your mortgage is serviced by Loancare REFINANCE IMMEDIATELY!
LoanCare is incompetent. Avoid this company at all costs!!! They didn't post an electronic payment they had been receiving regularly for months then harassed me for a late payment. They told me they could resolve it if I told them their bank account number, which no bank would give me. Yes, their bank account number. Don't you think they should know that. Ridiculous! It took months and months of customer non-service. And this was before COVID. They cannot post a payment or principal payment correctly. I recently sent in a ... read more
I wish I could give them less than one star. They are horrible to deal with and thats IF you can get anyone on the phone. If your loan is through them, turn around and run the other way. Find another lender!
They are lucky to get a star at all. I have been fighting with them for nearly a month to get a payment back that was issued in error by my bank on a closed loan. I keep getting the run around and told they will respond in a week then when there is no response I call in and they have noted to ask me for more information yet no one contacts me ever.
Terrible, terrible, terrible ******** service. I keep getting emails from my loan service telling me immediate attention is needed. Problem is, I have sent them multiple emails and messages on the customer service page. I have even addressed the emails directly to the person who is supposed to be assigned to my case. I have called multiple times. When I did get through to a person it was apparently the wrong one. After holding for an hour for the right person I was disconnected. How the heck am I supposed to retain my home w... read more
Purchased our vacation home under a "seller will carry" agreement. We've owned the home for seven years now (14 year loan), and we have never missed a payment. We went through Loan Care to manage the loan, in which Loan Care distributes the Property Taxes, Mortgage Insurance and Monthly Payments to the Seller for a monthly fee. Every single year the mortgage insurance company has sent me a notice that my payment has not been received with a 10 day termination of non-payment letter. Every single year, I have to contact Loan C... read more
WE have been out of our home for almost two years due to Hurricane Michael. We had to fight with our insurance company to get payment then our mortgage company Loan Care holds our money. We have to beg for funds to be released. We asked over month ago for inspection and it took over two weeks to get inspection and now after month still no release of funds. I have called and asked 3 times for supervisor to call me and not happened. We can not finish our home because they are holding our funds. They say check is in mail howeve... read more
Worse than worse. Do not know what they are doing - multiple request of documents that have alredy been sent - impossible to get a human being on the phone. Avoid them like a plague
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.