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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Reported me 60 days late to the credit agency the month after our loan was paid off and then said they didn't do it. We have never been late and they verified that we have never been late but won't fix the mistake. We are in process of buying a new house and if they don't fix by closing it will fall through. Refinance if you can!
Loancare does not care! I started requesting a payoff statement in early July via telephone, FAX and email. I sold my house on August 14 and could not get a payoff quote or statement from Loancare in time to close. I had to add **** to the payoff and hope it covered the daily interest. Unbelievably incompetent company!! I have been a closer for many years and have never encountered a lender that would not provide a payoff. I rate them at minus zero.
I started my refinance with LoanCare in May 2020 and now it is middle of August 2020. The beginning stages was pretty quick. We provided all necessary documents. After my file was transferred to a processor, it fell off the grid! This processor didn't return any of my calls or emails. No update communication what so ever. It would go days and weeks before I had to follow up again. I had to contact the first rep that originated our refi to get the processor to respond. So unprofessional when you can't even take care of your c... read more
LOANCARE, LLC is the WORST. I'm considering speaking with my Attorney General. Last summer LOANCARE deposited someone else's mortgage payments in my account!!!! I called to ask why my payment was only $140 in July, 2019, and they said I had overpaid. (which I never do) I kept paying my regular amount after that and three months later they said I was in default on my mortgage and would be in foreclosure because I was short (the incorrect deposit they made for 3 months was less than my monthly payment.) They threatened to char... read more
Business response:
Hello Sandra, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
**** and their subsidiary LOANCARE barely score one star! It has taken HOURS and 3 call to try to correct their files. I am still not finished since their computer systems do not correctly reflect my payments correctly. I am now instructed to send xxxx xx ******* electronic payment confirmations to paymentresearch at loancare.com. Their automated and human postings will be corrected, after more than a total of three hours of calls and and communication.
Business response:
Hello Alan, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
Trying to finish up a refinance. Company gave the mortgage lenders I'm dealing with the runaround for three weeks promising to have the payoff statement delivered within 24 hours. After my new lender contacting them repeatedly for three weeks they finally informed them that they would only give the payoff statement to the customer. At which point they told my new lender that they had sent it to my email. They didn't. I put in a request via their online portal that day and got an undeliverable message sent back to my email. T... read more
Business response:
Hello Cory, If your concerns still exist, we are eager to assist you, but will require detailed information specific to your personal mortgage account in order to provide you with the appropriate number for refinance. Please contact us at socialsupport@loancare.net with the information which will allow us to identify your account (loan number, property address, etc) and an associate will respond accordingly.
I have tried for three days to talk to a representative. I even left a call back number like I was instructed but nobody ever returned my call. After trying different menu numbers I was finally able to get a real person. However, after discussing my request she said it was not her department but she would transfer me to a service representative. I asked if it would take long and she said it would only take a minute or two. After being put on hold for several minutes without a response, I finally had to hang up because my pho... read more
Business response:
Hello Donald, We regret to hear that your hold time was longer than normal, however, we are eager to address your concerns. If your concerns still exist, please do not hesitate to reach out to us at socialsupport@loancare.net at your earliest convenience.
Unbelievable how bad a company this is! I wish I could have selected 0 stars. My loan was transferred to them as I was in the process of selling my home. My last payment to my previous mortgage holder was sent from one mortgage company to the other via FedEx but never credited to my account. I've been fighting with them for OVER 1 YEAR to get my money back! They had me jump thru hoops to prove they got the money and now keep promising to send me my payment overnight. Still waiting two weeks later and every time I call they t... read more
Business response:
Hello Remi, We regret any inconvenience you have experienced. If your concerns still exist, we would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
Like everyone else, I gave Loancare one star because a lower rating is not an option. I hate Loancare. This is the single worst company in any industry that I have ever had the misfortune of doing business with. That is not hyperbole. They somehow got their incompetent, weaselly claws on our mortgage from our last house and promptly screwed it up, and now like a black hole of suck they have gotten their slimy mitts on our current house's mortgage and screwed it up too. If your mortgage is sold to them do not wait. The very d... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.