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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My mortgage was originally through PHH and I refinanced my loan and Loancare (Lakeview Loan Servicing, LLC) took over my loan. They are the absolute worst company I have ever dealt with. Poor customer service, uncooperative agents and not applying loan payments on time so they can rack up late fees. If I could give them a zero rating I would. They have paid my property taxes late even though it's paid out of my escrow account and then they charge the late fee assessed by the township to my account. If you have the chance sta... read more
This is the worst experience of any business i have ever had. The list of issues goes on beyond the space i can write. Small example, Loancare took my mortgage payments and redistributed the money to fees and escrow causing me to go into foreclosure. Even though i have made payments every month. It took me far too long and multiple frustrating calls to have them correct it. I have gone to their escalations department before on other issues and literally had the child on the other end laughing at me and enticing me to get as ... read more
"Customer Service " is non existent. My payment was mailed over two weeks ago and has not been credited to my account. OK, mistakes can happen - but I have been trying to reach them for several days trying all avenues including their nightmarish phone menu , website, email etc. Have not been able to establish contact. How did they become licensed to conduct business in my state let alone be accredited by BBB?
I increased my additional principal payment and figured out a month later that my credit went from 822 to 704. modifying auto draft automatically suspended it without any notification, no text, no call no email and even no mail. they reported the late payment immediately even if I have no way to know. I guess been a good customer doesn't pay. I will avoid them like the plague
Father died in May - I am a successor, Loan Care for Lakeview put me on as successor. For the last 5 weeks, I have been trying to have them have me assume the loan for I have been payment the payments since June and even paid up through September (date today is 8/18/2020) I have been on hold a total of over 28 hours - one person did answer, but then I disconnected before I could answer back. One person, on a different number - some FHA refinance number Lakeview sent me in an email they send to all their customers, told me ... read more
This company is horrible. They put me into forbearance after a 2 hour phone call where I asked them every possible question about an effect on my credit score. They never told me that they report your forbearance to the credit bureau which automatically lowers your credit score. I made all my payments but they still have not reported my april payment. Through all of this they found time to raise my mortgage payment based on my bill from last year. I bought my home in the middle of last year so I didn't receive any exemptions... read more
Reported me 60 days late to the credit agency the month after our loan was paid off and then said they didn't do it. We have never been late and they verified that we have never been late but won't fix the mistake. We are in process of buying a new house and if they don't fix by closing it will fall through. Refinance if you can!
Loancare does not care! I started requesting a payoff statement in early July via telephone, FAX and email. I sold my house on August 14 and could not get a payoff quote or statement from Loancare in time to close. I had to add **** to the payoff and hope it covered the daily interest. Unbelievably incompetent company!! I have been a closer for many years and have never encountered a lender that would not provide a payoff. I rate them at minus zero.
I started my refinance with LoanCare in May 2020 and now it is middle of August 2020. The beginning stages was pretty quick. We provided all necessary documents. After my file was transferred to a processor, it fell off the grid! This processor didn't return any of my calls or emails. No update communication what so ever. It would go days and weeks before I had to follow up again. I had to contact the first rep that originated our refi to get the processor to respond. So unprofessional when you can't even take care of your c... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.