LoanCare, LLC

Jami T 

on BBB

5 years ago

ABSOLUTE WORST MORTGAGE COMPANY I HAVE EVER WORKED WITH. I JUST SUBMITTED A FORMAL COMPLAINT AGAINST THEM TO THE NMLS AND TO THE ATTORNEY GENERALS OFFICE. THEY HAVE FAILED TO PAY MY PROPERTY TAXES OUT OF MY ESCROW ACCOUNT AND CALLS AND EMAILS HAVE GONE UNANSWERED AND WHEN I DO TALK TO SOMEONE THEY TOLD ME THAT THEY ARE WAITING FOR A CALL BACK FROM THE TAX DEPARTMENT FOR THE COUNTY WHERE I LIVE. I CONTACTED THE TAX DEPARTMENT WHERE I LIVE AND SPOKE TO THEM AND THEY HAVE NOT RECEIVED A CALL FROM THEM OR ANY REQUEST FOR ANYTHIN... read more

Amy A 

on BBB

5 years ago

How BBB can rate this such a high grade? blows my mind I see NOT 1 positive review on this company and never have they reached out and try to resolve any of these. Oh, yea they paid a fee to the BBB TO BE ACCREDITED. SOIT IS ALL IN HOW MUCH YOU PAY....... LOAN CARE IS THE WORES THEY DONT HELP PREVENT LATE PAYMENTS OR MISS PAYMENTS. THEY TELL YOU WE CANT HELP UNTIL YOUR 3 MONTHS BEHIND. THEN THEY refuse TO TAKE ANY PAYMENT THAT'S NOT THE WHOLE AMOUNT LATE. NOT TO FORGET THE INTEREST RATE THAT IS OUT THE GATE FROM THE GATE 6%.... read more

Rosemary M 

on BBB

5 years ago

I have been attempting to get a payoff letter from them for 2 weeks. I have put in 7 requests now, had 1 call back, who hung up on me and the final call in also hung up on me. Run like ****! 

Mandy K 

on BBB

5 years ago

HORRIBLE!!!! When I purchased my home it was with a different company, then this company took over. EVERY month I have to send them proof of my payment because they are to stupid to learn how to apply it to the correct account and I get 50 calls a day telling my my mortgage was not paid and they are attempting to collect a debt. 

Bwebb123 

on BBB

5 years ago

We've had a scheduled closing date of our transaction for 40 days now. Our loan was sold to LoanCare servicing a few years back. The escrow department has been trying to get a loan payoff for over 20 days now and LoanCare has not responded and continues to "escalate" our request despite no real progress. We are now having to extend and postpone the closing date because of their negligence. I just hope the deal doesn't fall apart because of their ineptitude. I'm surprised there's no oversight here 

EK 

on BBB

5 years ago

The online service is OK. Just OK. However, they have some fishy practices. Every time I am trying to make payment right before the grace period ends - the site is not working. I can't login and can't make a payment. Surprisingly, their customer support can't do anything either - their advice is to "try few days later"... It is so annoying that there is no way to change mortgage servicing company. 

Brien B 

on BBB

5 years ago

They process loans, they tell you what you owe every month, but sure as **** make it nearly impossible for you to pay your mortgage by the due date and especially difficult if you attempt to pay within the 15-day "Grace" period. Typical issues: 1.) non-functioning website access to payment options 2.) non-functioning Mobile application I flat-out told them that I would pay at my convenience after I discovered their manipulative and punitive tactics, that I would refuse to pay any additional processing fees, late fees, etc. 

Lisa B 

on BBB

5 years ago

Horrible customer customer service. Forget trying to have mortgage insurance removed even when you have 20% equity. Get run around, no one follows through, get transferred on phone. Nothing good to say about this company. Use a different lender! 

Rudd, A 

on BBB

5 years ago

This is a horrific company. When I lost my job last May, I immediately called them and they set up a "forbearance". I was told at the time that this would not impact my credit score. I was repeatedly told that over the last year until today. I started on the "trial" period in November when I started working again. A few months ago, i realized they were killing my credit score by marking me delinquent since June 2019. I signed the forms for the resettlement in May and was told today that the lawyer approved them on June 8 (a ... read more