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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
LOANCARE, LLC is the WORST. I'm considering speaking with my Attorney General. Last summer LOANCARE deposited someone else's mortgage payments in my account!!!! I called to ask why my payment was only $140 in July, 2019, and they said I had overpaid. (which I never do) I kept paying my regular amount after that and three months later they said I was in default on my mortgage and would be in foreclosure because I was short (the incorrect deposit they made for 3 months was less than my monthly payment.) They threatened to char... read more
Business response:
Hello Sandra, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
**** and their subsidiary LOANCARE barely score one star! It has taken HOURS and 3 call to try to correct their files. I am still not finished since their computer systems do not correctly reflect my payments correctly. I am now instructed to send xxxx xx ******* electronic payment confirmations to paymentresearch at loancare.com. Their automated and human postings will be corrected, after more than a total of three hours of calls and and communication.
Business response:
Hello Alan, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
Trying to finish up a refinance. Company gave the mortgage lenders I'm dealing with the runaround for three weeks promising to have the payoff statement delivered within 24 hours. After my new lender contacting them repeatedly for three weeks they finally informed them that they would only give the payoff statement to the customer. At which point they told my new lender that they had sent it to my email. They didn't. I put in a request via their online portal that day and got an undeliverable message sent back to my email. T... read more
Business response:
Hello Cory, If your concerns still exist, we are eager to assist you, but will require detailed information specific to your personal mortgage account in order to provide you with the appropriate number for refinance. Please contact us at socialsupport@loancare.net with the information which will allow us to identify your account (loan number, property address, etc) and an associate will respond accordingly.
I have tried for three days to talk to a representative. I even left a call back number like I was instructed but nobody ever returned my call. After trying different menu numbers I was finally able to get a real person. However, after discussing my request she said it was not her department but she would transfer me to a service representative. I asked if it would take long and she said it would only take a minute or two. After being put on hold for several minutes without a response, I finally had to hang up because my pho... read more
Business response:
Hello Donald, We regret to hear that your hold time was longer than normal, however, we are eager to address your concerns. If your concerns still exist, please do not hesitate to reach out to us at socialsupport@loancare.net at your earliest convenience.
Unbelievable how bad a company this is! I wish I could have selected 0 stars. My loan was transferred to them as I was in the process of selling my home. My last payment to my previous mortgage holder was sent from one mortgage company to the other via FedEx but never credited to my account. I've been fighting with them for OVER 1 YEAR to get my money back! They had me jump thru hoops to prove they got the money and now keep promising to send me my payment overnight. Still waiting two weeks later and every time I call they t... read more
Business response:
Hello Remi, We regret any inconvenience you have experienced. If your concerns still exist, we would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
Like everyone else, I gave Loancare one star because a lower rating is not an option. I hate Loancare. This is the single worst company in any industry that I have ever had the misfortune of doing business with. That is not hyperbole. They somehow got their incompetent, weaselly claws on our mortgage from our last house and promptly screwed it up, and now like a black hole of suck they have gotten their slimy mitts on our current house's mortgage and screwed it up too. If your mortgage is sold to them do not wait. The very d... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
ABSOLUTE WORST MORTGAGE COMPANY I HAVE EVER WORKED WITH. I JUST SUBMITTED A FORMAL COMPLAINT AGAINST THEM TO THE NMLS AND TO THE ATTORNEY GENERALS OFFICE. THEY HAVE FAILED TO PAY MY PROPERTY TAXES OUT OF MY ESCROW ACCOUNT AND CALLS AND EMAILS HAVE GONE UNANSWERED AND WHEN I DO TALK TO SOMEONE THEY TOLD ME THAT THEY ARE WAITING FOR A CALL BACK FROM THE TAX DEPARTMENT FOR THE COUNTY WHERE I LIVE. I CONTACTED THE TAX DEPARTMENT WHERE I LIVE AND SPOKE TO THEM AND THEY HAVE NOT RECEIVED A CALL FROM THEM OR ANY REQUEST FOR ANYTHIN... read more
Business response:
Hello Jami, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If your concerns still exist, please reach out to us at socialsupport@loancare.net so that we can work towards a resolution with your taxes.
How BBB can rate this such a high grade? blows my mind I see NOT 1 positive review on this company and never have they reached out and try to resolve any of these. Oh, yea they paid a fee to the BBB TO BE ACCREDITED. SOIT IS ALL IN HOW MUCH YOU PAY....... LOAN CARE IS THE WORES THEY DONT HELP PREVENT LATE PAYMENTS OR MISS PAYMENTS. THEY TELL YOU WE CANT HELP UNTIL YOUR 3 MONTHS BEHIND. THEN THEY refuse TO TAKE ANY PAYMENT THAT'S NOT THE WHOLE AMOUNT LATE. NOT TO FORGET THE INTEREST RATE THAT IS OUT THE GATE FROM THE GATE 6%.... read more
Business response:
Hello Amy, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
I have been attempting to get a payoff letter from them for 2 weeks. I have put in 7 requests now, had 1 call back, who hung up on me and the final call in also hung up on me. Run like ****!
Business response:
Hello Rosemary, We would like the opportunity to address your concerns. If you are willing, please reach out to us by email at socialsupport@loancare.net so that we can work towards providing a resolution in regards to your payoff.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.