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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
HORRIBLE!!!! When I purchased my home it was with a different company, then this company took over. EVERY month I have to send them proof of my payment because they are to stupid to learn how to apply it to the correct account and I get 50 calls a day telling my my mortgage was not paid and they are attempting to collect a debt.
Business response:
Hello, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
We've had a scheduled closing date of our transaction for 40 days now. Our loan was sold to LoanCare servicing a few years back. The escrow department has been trying to get a loan payoff for over 20 days now and LoanCare has not responded and continues to "escalate" our request despite no real progress. We are now having to extend and postpone the closing date because of their negligence. I just hope the deal doesn't fall apart because of their ineptitude. I'm surprised there's no oversight here
Business response:
Hello, We regret any inconvenience you have experienced. If your concerns still exist, please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
The online service is OK. Just OK. However, they have some fishy practices. Every time I am trying to make payment right before the grace period ends - the site is not working. I can't login and can't make a payment. Surprisingly, their customer support can't do anything either - their advice is to "try few days later"... It is so annoying that there is no way to change mortgage servicing company.
Business response:
Hello, We would like to ensure your digital experience is a great one. Please contact us at socialsupport@loancare.net with information such as screenshots, error messages, or loan number so that we may quickly resolve your concerns.
They process loans, they tell you what you owe every month, but sure as **** make it nearly impossible for you to pay your mortgage by the due date and especially difficult if you attempt to pay within the 15-day "Grace" period. Typical issues: 1.) non-functioning website access to payment options 2.) non-functioning Mobile application I flat-out told them that I would pay at my convenience after I discovered their manipulative and punitive tactics, that I would refuse to pay any additional processing fees, late fees, etc.
Business response:
Thank you for providing your feedback and letting us know about this issue, Brien. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email at socialsupport@loancare.net so that we can further assist you.
Horrible customer customer service. Forget trying to have mortgage insurance removed even when you have 20% equity. Get run around, no one follows through, get transferred on phone. Nothing good to say about this company. Use a different lender!
Business response:
Hello Lisa,We regret any inconvenience you have experienced relating to Customer Service, however, if you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so we can work towards a resolution.
This is a horrific company. When I lost my job last May, I immediately called them and they set up a "forbearance". I was told at the time that this would not impact my credit score. I was repeatedly told that over the last year until today. I started on the "trial" period in November when I started working again. A few months ago, i realized they were killing my credit score by marking me delinquent since June 2019. I signed the forms for the resettlement in May and was told today that the lawyer approved them on June 8 (a ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Rudd,. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If your concerns still exist, please reach out to us by email at socialsupport@loancare.net.
Very poor customer service. I submitted a request for a simple I9 form nearly a month ago, and I still have not received the form. Every time I email, I get a form email back that does not address the problem. I call and their system hangs up on me after 2 minutes of hold time. All the negative reviews you read about this company have validity!
Business response:
Hello Rob, We apologize for the inconvenience you have experienced. If your concerns still exist, please reach out to us by email at socialsupport@loancare.net so that we can work towards providing you with your I9.
Impossible to get in touch with anyone at this company. I have been trying for 2 days... Calls simply drop. How is this company not shut down?
Business response:
Hello Glenn, We regret any inconvenience you have experienced as it relates to our Customer Service line, should you need further assistance regarding your loan, please don't hesitate to reach out to us by email at socialsupport@loancare.net.
My loan was just transferred to them and they input my information wrong, cannot get in touch with anyone to correct. I also cannot setup to pay my loan since it is incorrect. This is my 5th home loan and only time i had a problem like this.
Business response:
Hello Brannon, We regret any inconvenience you have experienced. If your concerns still exist, please reach out to us by email at socialsupport@loancare,net so that we can further assist you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.