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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Very poor customer service. I submitted a request for a simple I9 form nearly a month ago, and I still have not received the form. Every time I email, I get a form email back that does not address the problem. I call and their system hangs up on me after 2 minutes of hold time. All the negative reviews you read about this company have validity!
Business response:
Hello Rob, We apologize for the inconvenience you have experienced. If your concerns still exist, please reach out to us by email at socialsupport@loancare.net so that we can work towards providing you with your I9.
Impossible to get in touch with anyone at this company. I have been trying for 2 days... Calls simply drop. How is this company not shut down?
Business response:
Hello Glenn, We regret any inconvenience you have experienced as it relates to our Customer Service line, should you need further assistance regarding your loan, please don't hesitate to reach out to us by email at socialsupport@loancare.net.
My loan was just transferred to them and they input my information wrong, cannot get in touch with anyone to correct. I also cannot setup to pay my loan since it is incorrect. This is my 5th home loan and only time i had a problem like this.
Business response:
Hello Brannon, We regret any inconvenience you have experienced. If your concerns still exist, please reach out to us by email at socialsupport@loancare,net so that we can further assist you.
Worst company ever. If your loan has been taken over by NewRez/Loancare I suggest you pay it off or refinance as quickly as possible. Their phone system is a technological nightmare and they are blazing new trails in horrible customer service. I received a canned response saying they were sorry I had a "negative experience", which doesn't begin to describe the nightmare this has been. Sorry I can't give negative stars.
Business response:
Hello Barbara, We regret any inconvenience you have experienced relating to Customer Service, however, if you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so we can work towards a resolution.
I wouldn't refer anyone to them they stole 1300 from my escrow that I was supposed to get back when I refinance with other company
Business response:
Hello Tim, We'd like the opportunity to turn your experience around. If you are willing, please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
Unbelievable how bad this company is. I was switched to this mortgage company in on April 7th with a letter saying my mortage would go up 200$ or so beginning June 1. I immediately reached out to my previous loan company and they said my loan is in transfer that they will have my loan May 9th. I have been in contact with loancare weekly with every call being 30+ minutes. Today July 2nd my problem was solved. During this whole experience I never received a follow up email or a call in regards to my issues, I had to reach out ... read more
We were recently notified that our loan would be serviced by LoanCare. It's been horrible. They take forever to credit your accounbt for the payment and in the meantime call you constantly as if the payment hasn't been made. To make things easier, we decided to set up autodraft. They entered the account information incorrectly and then charged us $30 when the payment didn't go through correctly. HORRIBLE COMPANY! BEWARE! We are currently trying to contact our mortgage company to request a change in loan servicing company.
Business response:
Hello Martin, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
Customer Service NOT INCLUDED.......Couldn't rate a half star I purchased a new home through ** ****** and their finance comapny. closing date March 26, 2018 May of 2018 ** ****** finance company transfers loan to Lakeview Loan Servicing Co I am a 100% disabled veteran and I qualify for no property tax. info is registered with the county since original closing. Every year during escrow review, Lakeview is adding property tax and therefore cresting an escrow shortage thus raising the price of the monthly payment. Because the... read more
Cannot reach them by phone, always directed to their automated system that cannot handle my issue. Just noticed they have been charging me .5% over what my fixed rate is for the loan. This has been going on for 2 years! If you cannot contact a live representative then they are not servicing your loan, just collecting your money and could care less if you have an important issue to discuss with them. I will be contacting an Attorney to pursue damages created by their neglect!
Business response:
Thank you for providing your feedback and letting us know about this issue, Ernest. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can further assist you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.