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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
LoanCare is such a rip off. They flooded me with ads hoping I would bite on their gouging interest rates. Preying on consumers. I'm glad they have a class action lawsuit against them. I hope they go out of business. I QUICKLY switched lenders. I HIGHLY recommend everyone else do the same. Signed yet another UNSATISFIED former customer.
Business response:
Hello Frank, We would like the opportunity to address your concerns. If you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
Loancare received my mortgage from ditech (which filed for bankruptcy due to illegal business practices). I've always paid property taxes and house insurance out of pocket. Ditech started charging for both and never resolved it before loancare received it. Loancare continued to charge me and even tried to foreclose on my house. Numerous attempts to contact and have them correct it failed and they would not accept any payments. Finally got in touch with ahead corporation in nh where I live and they got loancare to give me a t... read more
Business response:
Hello, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
If I could rate it zero stars, I would! My brother in-law passed away the end of November 2019. The loan was just sold to Loancare. I have been trying desperately to payoff this loan. I am the administrator of his estate and have sent the death certificate and appointment of admin to these people 12 times, my attorney has sent them twice and they still say they cannot talk to me! Somehow they manage to get the death certificate on file but not my appointment as administrator. Now, they are threatening forclosure and have pla... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Greg. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email at socialsupport@loancare.net so that we can further assist you.
No possible way to talk to a human being when you call. They charge you to make a payment over the phone or online. They screwed up my auto draft and tried to charge me a late fee. They bought out my loan with xxxxxx Mortgage who was great.
Business response:
Hello James, We regret any inconvenience you have experienced as it relates to our Customer Service line, should you need further assistance regarding your loan, please don't hesitate to reach out to us by email at socialsupport@loancare.net.
Really, really bad. When you ask for help, please make it possible to pay extra etc, they merely send a legal letter denying any of your experiences( impossible to use website, not applied funds when mailed, telephone doesn't accept extra payments, etc, etc) ever happened. Absolutely the worst mortgage servicing out there. My loan is with ****** xxx xxxxxxxx and they seem utterly incompetent as well, blaming loan care, and unaware of loan care's policies. I've had many mortgages as a renovator for many years and this is the ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Sheila. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can address your concerns.
LoanCare, LLC, NewRez, or any of their other names is by far the worst loan processor I have ever had. They have changed there name at least 3 times since I have used them and I can only guess it's to combat negative reviews online. There website is out of date and errors often. There fees for anything (refinance, pay online, or restructure of payments after a large principal payment) are so much higher then anyone in the industry. I never heard of them till my loan was sold to them, and I am guessing thats the case for you ... read more
Business response:
Hello, We would like the opportunity to address your concerns regarding your loan. If you are willing, please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
Worst place ever! Wish I could give them 0 stars! They have failed to make our home owners insurance 2 years in a row! Called to get it resolved this year, they proceed to tell me that I owe them another $700+ because of their system mess up! I make my payment on time every month with making more than my monthly obligation! Waiting to speak with a manager now! Worst customer service with even worse practices! General public beware!
Business response:
Hello Kyra, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance.
If your loan has been transferred to loan care, I'm sorry. They have several addresses and phone numbers listed under "Contact Us". It seems the only thing they are interested in hearing about is your payment. There would appear to be no way to talk to them about anything else. My particular problem is trying to set up an account on their web page. I can set up an account, but after that I can't log in. But it seems like any issue other than accepting your payment is of no interest to them. I would assume that if you don't p... read more
Business response:
Hello Tom, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. In order to help you, we will need as much information as possible, including but not limited to screenshots, error messages, or loan number. You can send this information to socialsupport@loancare.net.
Never seen a company that you can not contact a service representative!! Goes to an automated system with no way to contact one. Says call again to talk with one then hangs up. Would give 0 stars if I could
Business response:
Hello Christy,We regret any inconvenience you have experienced relating to Customer Service, however, if you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so we can work towards a resolution.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.