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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst company ever. If your loan has been taken over by NewRez/Loancare I suggest you pay it off or refinance as quickly as possible. Their phone system is a technological nightmare and they are blazing new trails in horrible customer service. I received a canned response saying they were sorry I had a "negative experience", which doesn't begin to describe the nightmare this has been. Sorry I can't give negative stars.
Business response:
Hello Barbara, We regret any inconvenience you have experienced relating to Customer Service, however, if you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so we can work towards a resolution.
I wouldn't refer anyone to them they stole 1300 from my escrow that I was supposed to get back when I refinance with other company
Business response:
Hello Tim, We'd like the opportunity to turn your experience around. If you are willing, please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
Unbelievable how bad this company is. I was switched to this mortgage company in on April 7th with a letter saying my mortage would go up 200$ or so beginning June 1. I immediately reached out to my previous loan company and they said my loan is in transfer that they will have my loan May 9th. I have been in contact with loancare weekly with every call being 30+ minutes. Today July 2nd my problem was solved. During this whole experience I never received a follow up email or a call in regards to my issues, I had to reach out ... read more
We were recently notified that our loan would be serviced by LoanCare. It's been horrible. They take forever to credit your accounbt for the payment and in the meantime call you constantly as if the payment hasn't been made. To make things easier, we decided to set up autodraft. They entered the account information incorrectly and then charged us $30 when the payment didn't go through correctly. HORRIBLE COMPANY! BEWARE! We are currently trying to contact our mortgage company to request a change in loan servicing company.
Business response:
Hello Martin, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
Customer Service NOT INCLUDED.......Couldn't rate a half star I purchased a new home through ** ****** and their finance comapny. closing date March 26, 2018 May of 2018 ** ****** finance company transfers loan to Lakeview Loan Servicing Co I am a 100% disabled veteran and I qualify for no property tax. info is registered with the county since original closing. Every year during escrow review, Lakeview is adding property tax and therefore cresting an escrow shortage thus raising the price of the monthly payment. Because the... read more
Cannot reach them by phone, always directed to their automated system that cannot handle my issue. Just noticed they have been charging me .5% over what my fixed rate is for the loan. This has been going on for 2 years! If you cannot contact a live representative then they are not servicing your loan, just collecting your money and could care less if you have an important issue to discuss with them. I will be contacting an Attorney to pursue damages created by their neglect!
Business response:
Thank you for providing your feedback and letting us know about this issue, Ernest. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can further assist you.
LoanCare is such a rip off. They flooded me with ads hoping I would bite on their gouging interest rates. Preying on consumers. I'm glad they have a class action lawsuit against them. I hope they go out of business. I QUICKLY switched lenders. I HIGHLY recommend everyone else do the same. Signed yet another UNSATISFIED former customer.
Business response:
Hello Frank, We would like the opportunity to address your concerns. If you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
Loancare received my mortgage from ditech (which filed for bankruptcy due to illegal business practices). I've always paid property taxes and house insurance out of pocket. Ditech started charging for both and never resolved it before loancare received it. Loancare continued to charge me and even tried to foreclose on my house. Numerous attempts to contact and have them correct it failed and they would not accept any payments. Finally got in touch with ahead corporation in nh where I live and they got loancare to give me a t... read more
Business response:
Hello, We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly.
If I could rate it zero stars, I would! My brother in-law passed away the end of November 2019. The loan was just sold to Loancare. I have been trying desperately to payoff this loan. I am the administrator of his estate and have sent the death certificate and appointment of admin to these people 12 times, my attorney has sent them twice and they still say they cannot talk to me! Somehow they manage to get the death certificate on file but not my appointment as administrator. Now, they are threatening forclosure and have pla... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Greg. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email at socialsupport@loancare.net so that we can further assist you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.