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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
May 28th, 2020 and our mortgage payment is due on June 1st, 2020. We STILL have yet to receive our mortgage statement from LOANCARE. I spoke with a gentleman 6 days ago (waited for over 8 minutes going through the automated system that just repeats itself) asking him to email me my statement so I can just proceed with it electronically so this doesn't keep happening...still NOTHING. I've gone cross eyed looking through all of my email folders searching for this email. I finally stumbled across an address on their incredibly ... read more
Business response:
Hello, Thank you for providing your feedback and letting us know about this issue, Dee. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email at socialsupport@loancare.net so that we can assist you further. Cheers, LoanCare, LLC
********, LOANCARE doesn't care about families. Complete trash company. If you are going through this company demand someone else. They lost paperwork and I'm trying to close on my house. Now it's not only effecting my family and four children but also the buyer and her children. The home is completely empty and everything is in storage. The info that been requested multiple times over the last month. Completely dropped the ball. When asked about compensation for their negligence the representative told us about the "food ba... read more
Business response:
Hello Zach, Thank you for bringing this matter to our attention. We would like the opportunity to address your concerns. Please reach out to us by email at socialsupport@loancare.net so that we can work towards a resolution.
This company is such a fraud. When we first bought our home; shortly afterwards our mortgage was sold to LoanCare. No notification. Then to Lakeview/ Loancare. No notification. We have been trying to talk with them about an issue and the first person I received on the phone told me that the phone number on the website for customer service was wrong and gave me a new number to call. When I called that number I got a recording saying that the number was no longer used to please call the number on the site. So... again called t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Holly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can further assist you.
Since April, 2020, they have been having trouble processing payment. They are charging late fees and impacting credit scores negatively. They only seem to be providing automated responses and never respond back with information on why they have failed to applied payments that they have cashed.
Business response:
Hello Bryan, We would like to get some more details about your payment with us. Please reach out to us by email at socialsupport@loancare.net when you can so that we can address this situation directly.
If I could give zero stars, I would! This company is completely unorganized and messing with people's finances. My family has received two separate letters from these nincompoops, one stating that we don't have adequate insurance coverage and the other saying we don't have hazard insurance. They were wonderful enough to purchase said insurance for a much larger price than what THEY should've been paying out of OUR escrow. Lord, help me! I am so upset that our loan was sold to this unfortunate company; it's also impossible to... read more
Business response:
Hello Kate, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so that we can work towards a resolution with your insurance.
If you're reading this it means you're stuck with this company just like me. Absolutely 0 accountability for anything they do. All I tried to do is pay my bill and it was near impossible. Didn't recognize my social, wouldn't return my phone calls. Unbelievable. I may miss a payment because of them which is completely unacceptable.
Business response:
Hello Andrew, We appreciate you bringing this experience to our attention. If you are willing, please contact us at socialsupport@loancare.net so we can work towards a resolution.
Absolutely the most incompetent mortgage company with which I have ever dealt!
Business response:
Hello Sherry, We’d like the opportunity to discuss this with you. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss how we can turn your experience into a positive one.
Clearly this company does not care to talk to its customers. If I had a choice, I would not be a customer. I have had loan companies who are GREAT from the beginning- for example- Mr. Cooper. LoanCare does not care and they have terrible customer service. So far I have tried 4 times to contact a person to talk to. 2x I had to hang up after 20 minutes because I had meetings. 1x I actually spoke to a person, but she could not answer my questions about when my loan would transfer (they said it would be 7 days it has already bee... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Alex. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net. Cheers, LoanCare, LLC
They just bought my mortgage and their website is an absolute joke and business practices are outdated in today's market. The website doesn't provide any of the information I'm used to seeing from my former company. I'm getting errors on their site when I try to see my information. There doesn't seem to be any explanation of their fees other than they are over 3 times higher than my former company. They don't allow you to pay online unless it's during weekday business hours. They don't even allow you to pay online without a ... read more
Business response:
Hello,We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. In order to help you, we will need as much information as possible, including but not limited to screenshots, error messages, or loan number. You can send this information to socialsupport@loancare.net. Once we receive more information we will work to resolve your issue as soon as possible.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.