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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
No possible way to talk to a human being when you call. They charge you to make a payment over the phone or online. They screwed up my auto draft and tried to charge me a late fee. They bought out my loan with xxxxxx Mortgage who was great.
Business response:
Hello James, We regret any inconvenience you have experienced as it relates to our Customer Service line, should you need further assistance regarding your loan, please don't hesitate to reach out to us by email at socialsupport@loancare.net.
Really, really bad. When you ask for help, please make it possible to pay extra etc, they merely send a legal letter denying any of your experiences( impossible to use website, not applied funds when mailed, telephone doesn't accept extra payments, etc, etc) ever happened. Absolutely the worst mortgage servicing out there. My loan is with ****** xxx xxxxxxxx and they seem utterly incompetent as well, blaming loan care, and unaware of loan care's policies. I've had many mortgages as a renovator for many years and this is the ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Sheila. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can address your concerns.
LoanCare, LLC, NewRez, or any of their other names is by far the worst loan processor I have ever had. They have changed there name at least 3 times since I have used them and I can only guess it's to combat negative reviews online. There website is out of date and errors often. There fees for anything (refinance, pay online, or restructure of payments after a large principal payment) are so much higher then anyone in the industry. I never heard of them till my loan was sold to them, and I am guessing thats the case for you ... read more
Business response:
Hello, We would like the opportunity to address your concerns regarding your loan. If you are willing, please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
Worst place ever! Wish I could give them 0 stars! They have failed to make our home owners insurance 2 years in a row! Called to get it resolved this year, they proceed to tell me that I owe them another $700+ because of their system mess up! I make my payment on time every month with making more than my monthly obligation! Waiting to speak with a manager now! Worst customer service with even worse practices! General public beware!
Business response:
Hello Kyra, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance.
If your loan has been transferred to loan care, I'm sorry. They have several addresses and phone numbers listed under "Contact Us". It seems the only thing they are interested in hearing about is your payment. There would appear to be no way to talk to them about anything else. My particular problem is trying to set up an account on their web page. I can set up an account, but after that I can't log in. But it seems like any issue other than accepting your payment is of no interest to them. I would assume that if you don't p... read more
Business response:
Hello Tom, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. In order to help you, we will need as much information as possible, including but not limited to screenshots, error messages, or loan number. You can send this information to socialsupport@loancare.net.
Never seen a company that you can not contact a service representative!! Goes to an automated system with no way to contact one. Says call again to talk with one then hangs up. Would give 0 stars if I could
Business response:
Hello Christy,We regret any inconvenience you have experienced relating to Customer Service, however, if you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so we can work towards a resolution.
May 28th, 2020 and our mortgage payment is due on June 1st, 2020. We STILL have yet to receive our mortgage statement from LOANCARE. I spoke with a gentleman 6 days ago (waited for over 8 minutes going through the automated system that just repeats itself) asking him to email me my statement so I can just proceed with it electronically so this doesn't keep happening...still NOTHING. I've gone cross eyed looking through all of my email folders searching for this email. I finally stumbled across an address on their incredibly ... read more
Business response:
Hello, Thank you for providing your feedback and letting us know about this issue, Dee. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email at socialsupport@loancare.net so that we can assist you further. Cheers, LoanCare, LLC
********, LOANCARE doesn't care about families. Complete trash company. If you are going through this company demand someone else. They lost paperwork and I'm trying to close on my house. Now it's not only effecting my family and four children but also the buyer and her children. The home is completely empty and everything is in storage. The info that been requested multiple times over the last month. Completely dropped the ball. When asked about compensation for their negligence the representative told us about the "food ba... read more
Business response:
Hello Zach, Thank you for bringing this matter to our attention. We would like the opportunity to address your concerns. Please reach out to us by email at socialsupport@loancare.net so that we can work towards a resolution.
This company is such a fraud. When we first bought our home; shortly afterwards our mortgage was sold to LoanCare. No notification. Then to Lakeview/ Loancare. No notification. We have been trying to talk with them about an issue and the first person I received on the phone told me that the phone number on the website for customer service was wrong and gave me a new number to call. When I called that number I got a recording saying that the number was no longer used to please call the number on the site. So... again called t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Holly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can further assist you.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.