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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Since April, 2020, they have been having trouble processing payment. They are charging late fees and impacting credit scores negatively. They only seem to be providing automated responses and never respond back with information on why they have failed to applied payments that they have cashed.
Business response:
Hello Bryan, We would like to get some more details about your payment with us. Please reach out to us by email at socialsupport@loancare.net when you can so that we can address this situation directly.
If I could give zero stars, I would! This company is completely unorganized and messing with people's finances. My family has received two separate letters from these nincompoops, one stating that we don't have adequate insurance coverage and the other saying we don't have hazard insurance. They were wonderful enough to purchase said insurance for a much larger price than what THEY should've been paying out of OUR escrow. Lord, help me! I am so upset that our loan was sold to this unfortunate company; it's also impossible to... read more
Business response:
Hello Kate, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so that we can work towards a resolution with your insurance.
If you're reading this it means you're stuck with this company just like me. Absolutely 0 accountability for anything they do. All I tried to do is pay my bill and it was near impossible. Didn't recognize my social, wouldn't return my phone calls. Unbelievable. I may miss a payment because of them which is completely unacceptable.
Business response:
Hello Andrew, We appreciate you bringing this experience to our attention. If you are willing, please contact us at socialsupport@loancare.net so we can work towards a resolution.
Absolutely the most incompetent mortgage company with which I have ever dealt!
Business response:
Hello Sherry, We’d like the opportunity to discuss this with you. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss how we can turn your experience into a positive one.
Clearly this company does not care to talk to its customers. If I had a choice, I would not be a customer. I have had loan companies who are GREAT from the beginning- for example- Mr. Cooper. LoanCare does not care and they have terrible customer service. So far I have tried 4 times to contact a person to talk to. 2x I had to hang up after 20 minutes because I had meetings. 1x I actually spoke to a person, but she could not answer my questions about when my loan would transfer (they said it would be 7 days it has already bee... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Alex. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net. Cheers, LoanCare, LLC
They just bought my mortgage and their website is an absolute joke and business practices are outdated in today's market. The website doesn't provide any of the information I'm used to seeing from my former company. I'm getting errors on their site when I try to see my information. There doesn't seem to be any explanation of their fees other than they are over 3 times higher than my former company. They don't allow you to pay online unless it's during weekday business hours. They don't even allow you to pay online without a ... read more
Business response:
Hello,We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. In order to help you, we will need as much information as possible, including but not limited to screenshots, error messages, or loan number. You can send this information to socialsupport@loancare.net. Once we receive more information we will work to resolve your issue as soon as possible.
My mortgage was transferred to LoanCare, LLC ("NewRez" or New Residential), and they will not let me register my account for my new loan number. Both the website and the mobile app report "Invalid social security number". It's not invalid, nor is it being entered wrong. This is either fat-fingering important loan information via data entry, or crappy error messaging to "handle" influx of issues they can't be bothered to fix (or dare I say, test their systems for). This is unacceptable that I now owe this company money, but t... read more
Business response:
Hello Greg, We apologize for any inconvenience you have experienced. Please reach out to us by email at socialsupport@loancare.net at your earliest convenience to discuss how we can turn your experience into a positive one.
I gave this outfit a 1 star because zero was not an option. I refi-ed with this company because they took over a loan I had maintained for over 20 yrs. Because the previous loan was in my-ex's + my name, when it came time to settle the leftover escrow, they kept sending me a check in both our names. I couldn't deposit the check without her signature. I explained to them that my ex was gone & no longer in the picture. She signed a Quit Claim deed, and filed it with the county, which allowed me to refi, but doing business or s... read more
Business response:
Hello Phillip, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us by email at socialsupport@loancare.net so that we can work towards a resolution.
This company is terrible. I got switched over by ****** in June and it's been nothing but a complete incompetent hassle and their part. They lost my first 2 payment, eventually found they we placed in two other accounts not even close to my payment amount either. This took 4 phone calls and twice faxing info to 2 different places - they of course could not find or did nothing with this faxed info. NewRez is a collection company that handles all financial transactions I was told. When to add money to your payment to be put to... read more
Business response:
Hello Karen, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so that we can address this situation directly.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.