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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I hit a really bad medical hardship in 2019 leaving me with maybe 60% of my income. I reached out to LOANCARE for assistance and was turned down from every angel. There were so rude at times that its ridiculous (and all of the call are supposed to be recorded). It got to the point that I had to get assistance from a Law Firm. In doing that the mitigation was approved on a trial period. After sending the first payment I called in to see if indeed they had received the payment. The original rep said no they hadn't received the... read more
Business response:
Hello, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us by email at socialsupport@loancare.net so that we can work towards a resolution.
This company is the worst!! They bought my loan from RP Funding. I have been working with an attorney on a Loan modification. I have been denied several times by Loancare because they said I had a Loan Mod in Sept of 2018. They said there is paperwork with my signature and it is notarized but they can't seem to find the signed paperwork to prove I had the loan modification. Every time i call or my attorney calls they push it off on someone else saying ** funding has it we didn't get all the paperwork from them or you can get... read more
Business response:
Hello Jodianne, - This is not the service we strive for. Negative experiences, unfortunately, may not be eliminated altogether but will be addressed when they occur. You're welcome to send your concerns to socialsupport@loancare.net so that we can further assist.
They never paid my property taxes last year. I have emailed them several times and I have called them several times, and no one knows why they were not paid. I am extremely frustrated at this point. I may have to take them to small claims court just to get my taxes paid. This company is extremely unprofessional. I would give them 0 stars if that was even an option.
Business response:
Thank you for providing your feedback and letting us know about this issue, Christine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to us by email at socialsupport@loancare.net so that we can assist you further in regards to your tax account situation.
Worst mortgage servicer ever! I payed my monthly bill for March, they applied it to principal only. 15 days later they charge me $65 late fee. Because of additional $65 I have to pay, my autopay from my bank paying my regular amount (without $65 penalty) I'm short $65. Next thing I know I get certified mail of foreclosure, my credit gets delinquent record. Called them 3 times at 1-1/2 hours each time, costumer service is worthless. All they can do is to put in a request. ******!
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We set a high standard for ourselves and are truly sorry to hear that standard was not met. If you are willing, please reach out to us by email at socialsupport@loancare.net so that we can work towards a resolution regarding your concerns.
My loan was transferred from my original settlement loan provider. This has been a nightmare since loancare has my loan. My homeowner's insurance was escrowed into my mortgage payment, when loancare got the loan it was somehow knocked off which caused my insurance to cancel. No one takes the blame for it. Now my mortgage jumps to over $100 more for my monthly payments. All this due to a critical error made on my account. So I Basically nothing was done for me the customer. I'm paying for their screw up. Also, no communicatio... read more
Business response:
Hello Addie, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance.
I have proof of making payments yet they keep sending me delinquent notices and no one will answer the phone. Figure they are trying to get government bailout even though my loan is paid!
Business response:
Hello Shelley, . We would like to get some more details about your payment with us. Please reach out to us by email at socialsupport@loancare.net so that we can address this situation directly.
The company sucks for customer service and they do not follow federal rules and regulations for credit reporting during a loan transfer. My loan was transferred on 04/02/2020 to loancare from nationstar DBA mr cooper and they did credit reporting that affected my credit score.
Business response:
Hello Veronica, Thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net .
Loancare are a bunch of crooks! During this unprecedented time of pandemic loancare is not offering anything to help their customers except a forbearance. The forbearance does nothing except set you up for foreclosure! It says you do not have to pay anything for up to 6 months but then at the end of that time ALL PAYMENTS COME DUE! How are you supposed to pay 6 months worth of mortgage payments all at once if you have been out of work for those 6 months? They are not offering deferments only forbearance which is not helpful ... read more
Business response:
Hello Chendria, LoanCare wants to do everything we can to help. If you are willing, please reach out to us by email at socialsupport@loancare.net to determine the financial options available to your type of loan.
At first I thought they were great. We did all of our modification requirements in January. We have been waiting since January for paperwork and everytime you call they want to blame someone else for the job not being complete. Yet while all this is going on, my check is still being garnished and the money is being sent but yet no one can figure out why my paperwork has not been finished. My lawyer said he needed a copy of the permanent modification and we have yet to get it. Let me miss a payment and they sure would be afte... read more
Business response:
Hello Michael, We would like the opportunity to address your concerns. If your concerns still exist, please reach out to us by email at socialsupport@loancare.net so that we can assist you further in regards to receiving your modification.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.