This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The company sucks for customer service and they do not follow federal rules and regulations for credit reporting during a loan transfer. My loan was transferred on 04/02/2020 to loancare from nationstar DBA mr cooper and they did credit reporting that affected my credit score.
Business response:
Hello Veronica, Thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net .
Loancare are a bunch of crooks! During this unprecedented time of pandemic loancare is not offering anything to help their customers except a forbearance. The forbearance does nothing except set you up for foreclosure! It says you do not have to pay anything for up to 6 months but then at the end of that time ALL PAYMENTS COME DUE! How are you supposed to pay 6 months worth of mortgage payments all at once if you have been out of work for those 6 months? They are not offering deferments only forbearance which is not helpful ... read more
Business response:
Hello Chendria, LoanCare wants to do everything we can to help. If you are willing, please reach out to us by email at socialsupport@loancare.net to determine the financial options available to your type of loan.
At first I thought they were great. We did all of our modification requirements in January. We have been waiting since January for paperwork and everytime you call they want to blame someone else for the job not being complete. Yet while all this is going on, my check is still being garnished and the money is being sent but yet no one can figure out why my paperwork has not been finished. My lawyer said he needed a copy of the permanent modification and we have yet to get it. Let me miss a payment and they sure would be afte... read more
Business response:
Hello Michael, We would like the opportunity to address your concerns. If your concerns still exist, please reach out to us by email at socialsupport@loancare.net so that we can assist you further in regards to receiving your modification.
I inquired about refinancing my mortgage loan with Lakeview Loan Servicing because they serviced my loan and representative Ed ****** guaranteed me Lakeview looks out for their customers and charges very minimally to refinance. He quoted me $222,600 to refinance to a conventional loan. When he gave me a quote I told him my home value, based on comps in my area, was at $380,000. A house with 350 less sq ft and less upgrades with the same lot size sold for $379,500 in less than 30 days of my quote from Ed. I paid $500 for a ho... read more
Clunky web based services. Terrible customer support. They have increased my fixed APR payments on my home TWICE!! Both times in error, once I finally got them to investigate. Absolute worst mortgage serviced that I have ever dealt with.
Business response:
Hello Toby, We apologize for any inconvenience you have experienced relating to our Customer Service. If you are willing, please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
Loancare is the worst mortgage company I've ever had. I've been in my home for 16 years and I've never (with any other company) had an escrow shortage. Not only that they really don't care that the nation is under attack with this virus.....they want there money! Once this Pandemic is over, I'm going to refinance so that I can have my loan with another company. Loancare by far is the worse and I've had four in the last 16 years.
Business response:
Hello Sonja, We regret any inconvenience you have experienced. We'd like the opportunity to turn your experience around. Please contact us by email at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
Horrible no help most Americans lost there jobs and we can't even skip one 800 bad reviews and they still have a A I guess you can pay for that
Business response:
Hello Steve, Our sentiments go out to everyone impacted by COVID-19. We understand that this is a very challenging time for many people, families, and communities. Our team is deeply committed to offering our support. Please email socialsupport@loancare.net with more details so we can make sure you are aware of your options.
I am truly surprised this company holds an "A" with BBB. I have been nothing but irritated and disappointed since Loancare took over my loan. I tried calling them 3 times and emailed them last night about a deferment option. I am currently out of work due to COVID-19. Any federally backed bank is offering a deferment on their mortgage for at least 3-6 months. Loancare is only offering a forbearance option. If I am not working, how do they expect me to pay the lump sum at the end?!?! Avoid this company at all cost. Going to r... read more
Business response:
Hello Matt, , LoanCare understands this is a difficult time, and we want to do everything we can to help. Please email socialsupport@loancare.net to determine the financial options available to your type of loan
My previous mortgage service company sold my mortgage to Loan Care. I am supposed to make my first payment April 1st but did not receive my welcome package till March 31. I have been trying every day to establish my new account on their miserable website. Their site does not recognize me or the loan number on their paperwork. I tried calling several times to only get automated voices and going through numerous prompts and never getting to talk to a live person to help. On top of it all, I go back on the website figuring they... read more
Business response:
Hello David, Thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your first experience with us was less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly by email at socialsupport@loancare.net.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.