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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was with a different mortgage company and Loancare bought the mortgage. They charge a $10.00 fee for the convenience to pay online. They also charge a fee if you are 5 days late of $5.00 and a $10.00 fee if you are late 6 to 15 days late and an additional $10.00 if you are past the 15 days. I have been running late since September because my Mother was terminally ill and I hadn't been working. So every month I had to scrape together the money to pay the normal mortgage plus their late fees. In addition to that, they raised... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Teresa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email at socialsupport@loancare.net and we'd be happy to help you out. Cheers, LoanCare, LLC
Very bad company; website not stable, mobile app does not work at all. You are charged $5+ to make a payment unless you mail in a check (wouldn't be surprised if there is a fee for that or late fees get put on by "mistake). I would avoid this company at all costs.
Business response:
Hello Jeramy, Thank you for your feedback. We would like to ensure your digital experience is a great one. If your concerns still exist, please contact us at socialsupport@loancare.net with information such as screenshots, error messages, or loan number so that we may resolve your concerns.
This company should not be allowed to exist! My loan was just transferred to this sorry excuse of a "company" and I am already experiencing issues with them! Customer service is a joke and their automated system was probably developed by two year old. This company overall is a waste of space and a joke!!!
Business response:
Hello Alejandro, We regret any inconvenience you have experienced as it relates to our customer service line, should you need further assistance regarding your loan, please don't hesitate to reach out to us by email at socialsupport@loancare.net.
Awful company. All I needed is to be able to pay my mortgage. The service is awful. I couldn't get on the phone with a human to actually make that payment. This is putting my credit score at risk!
Business response:
Hello Karim, We regret any inconvenience you have experienced as it relates to our Customer Service line, should you need further assistance regarding your loan, please don't hesitate to reach out to us by email at socialsupport@loancare.net.
Your nightmare has begun if you are seeking reviews. I just refi'd and part of the reason was to not ever have to deal with these clowns. They ripped me off of 8.33 months x $44. They purposely adjusted my 5:1 arm on th 20th of June instead of July 1st using the 1 year libor. You would be better off talking to a tree to get an issue resolved... I am avoiding profanity, but if you stop by I will tell you how I really feel. My next move will be working with Attorney Generals office to get my stolen 366 dollars plus acrued prin... read more
Business response:
Hello Charles, We are are disappointed to hear that your experience during the time we serviced your loan was less than exceptional. If you are willing, please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss your time with LoanCare.
I don't get how a company like MyLoanCare is allowed to exist, I've been dealing with sending Power Of Attorney documents via email to gain accessibility to deal with escrow. I called them mid February to ask why the mortgage went up and the customer service representative said there was an escrow shortage but couldn't tell more info and in order to have accessibility, I need to send a legal copy of POA doc, just a front page saying that I was, so I send it off, a few days later I got a confirmation number, called them when ... read more
Loancare llc will not pay my property tax although I pay them an escrow for property tax every month. I have been calling weekly since January 1st and have been told they will take care of it and nothing happens. This company needs shut down!
Business response:
Hello Bartlett, Thank you for bringing this matter to our attention. If your concerns still exist, please contact us by email at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation
Horrible they messed up my mortgage and escrows then threatened me with cancellation! They are the worst mortgage company I have ever dealt with. I wish I had a choice I would leave them immediately. I gave one star because I could not give a no star rating they suck
The absolute worst in the industry. I just happen to sign with them because of my real estate guy. Wont be using him anymore because of this. SO You can see the exact same thing reviewed to a Tee below. They wait about 5-6 years on paying because that is where they get all the interest from a interest loaded loan. Then purposely make accounting errors so that your payment doesn't count. I have talked with the bank many MANY times to make sure the loan was up to date and got behind in December and called in January to pay the... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.