This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They completely fumbled the handoff after buying my loan from original mortgage bank. They did not pay property taxes, and I had to work with Arlington County to get it resolved, and finally paid. Then they nearly forced their own (overpriced, and under-covering) insurance because they said I hadn't provided the insurance information. They now want to raise my monthly escrow payment by nearly $100. I have asked them to close my escrow account because they clearly aren't using it as designed. I have yet to hear from them (2 r... read more
Business response:
Hello, We'd like the opportunity to turn your experience around. Please contact us by email at socialsupport@loancare.net at your earliest convenience, so we can better understand your escrow account situation.
This is the worst Mortage company they don't care that the world is facing a pandemic they refuse to make completely reasonable accommodations during these trying times for their customers such as deferred payments like all the other mortgage companies and auto finance companies are offering this is the only company that is treating their customers in this manner as soon as this crisis is over I'm sure many customers will be switching to other mortgage companies like I am. Loancare doesn't care what poor families are facing ... read more
Business response:
Hello Raquel, LoanCare understands this is a difficult time, and we want to do everything we can to help. Please email socialsupport@loancare.net to determine the financial options available to your type of loan.
The worst they are trying to steal my home by denying me to make a payment.. Ditech screwed me giving me to loancare
Business response:
Hello Fred, We regret any inconvenience you have experienced. If you are willing to provide more feedback, please reach out to us by email at socialsupport@loancare.net so that we can address your payment issues.
I'd do zero but it won't let me. I can't get an agent on the phone at all. All the numbers posted for this company is a message that repeats itself over and over again getting no where and certainly not to an agent. They took 2 payments out of my account on the same day and I can't get anyone on the phone to speak about it. They have a terrible Customer service dept.
Business response:
Hello Shannon, We regret any inconvenience you have experienced relating to customer service, if your concerns still exist, please reach out to us by email at socialsupport@loancare.net so we can work towards a resolution.
My complaint is that LoanCare 3637 Sentara Way Virginia Beach, VA 23452 has an automated system wherein you cannot speak to a human. Maybe this is their company's intention to not have any employees. However, unless you have an artificial intelligent (AI) working then they still need employees able to answer a phone. We took the time to try and call LoanCare for over 3 hours at their 800 number listed online and a local Virginia number and their system prompted the user to speak to a human the system puts the user back in a ... read more
Business response:
Hello Bob, We regret to hear that your hold time was longer than normal, however, we are eager to address your concerns. If your concerns still exist, please do not hesitate to reach out to us at socialsupport@loancare.net at your earliest convenience.
Worse Customer Service I've ever dealt with! I called in the complain about a rep who was very rude to me. I asked to be transferred to a supervisor. The supervisor was rude and very obnoxious also. He actually pulled the call and justified the previous Customer service rep's action. This company is horrible
Business response:
Hello Jermaine, Thank you for taking the time to provide your feedback. It is unfortunate that you had such a frustrating experience as we expect all of our team members to be conducting themselves professionally and in accordance with our customer's wishes. If you are willing, please reach out to us by email at socialsupport@loancare.net so that we can assist you further.
I was with a different mortgage company and Loancare bought the mortgage. They charge a $10.00 fee for the convenience to pay online. They also charge a fee if you are 5 days late of $5.00 and a $10.00 fee if you are late 6 to 15 days late and an additional $10.00 if you are past the 15 days. I have been running late since September because my Mother was terminally ill and I hadn't been working. So every month I had to scrape together the money to pay the normal mortgage plus their late fees. In addition to that, they raised... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Teresa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by email at socialsupport@loancare.net and we'd be happy to help you out. Cheers, LoanCare, LLC
Very bad company; website not stable, mobile app does not work at all. You are charged $5+ to make a payment unless you mail in a check (wouldn't be surprised if there is a fee for that or late fees get put on by "mistake). I would avoid this company at all costs.
Business response:
Hello Jeramy, Thank you for your feedback. We would like to ensure your digital experience is a great one. If your concerns still exist, please contact us at socialsupport@loancare.net with information such as screenshots, error messages, or loan number so that we may resolve your concerns.
This company should not be allowed to exist! My loan was just transferred to this sorry excuse of a "company" and I am already experiencing issues with them! Customer service is a joke and their automated system was probably developed by two year old. This company overall is a waste of space and a joke!!!
Business response:
Hello Alejandro, We regret any inconvenience you have experienced as it relates to our customer service line, should you need further assistance regarding your loan, please don't hesitate to reach out to us by email at socialsupport@loancare.net.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.