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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Horrible, horrible service! LoanCare is the loan servicer for mortgage note that I hold on a property in Bullhead, AZ. The borrower was behind one payment by November. In November, I requested LoanCare mail a late payment notification letter to the borrower. They did not send the notification. In December, the borrower was still behind one payment. That month, I called LoanCare and requested for the second time they mail the borrower a late payment notification letter. They did not send the letter. In mid-January, the borrow... read more
HORRIBLE customer service! They have totally messed up my escrow account!! I have never had issues with any other mortgage company like I've had with these people!
Horrible company. They messed up my escrow and won't adjust it back until time for tax payment. The raised my mortgage payment 150$ a month without any Legal reason too. Having to get help to force them to re-evaluate escrow they refuse to even though I provided correct info from county
Worst company ever. If you have a choice do not go with this company. They have not paid all of my property taxes from last year even though the amount was included in my escrow payment. They raised my payment stating enough wasn't included for the taxes even though I was previously paying this amount to my other mortgage company without any issues. I am unable to refinance away from them without paying the property taxes on my own. They leave you on hold and don't come back if they don't have an answer for you.
Is no good company play whit customer need go out of business
Horrible service. I think they try to force late payments and push owners into foreclosure. Haven't seen or heard a good word about this shady lot.
ABSOLUTELY horrible company. Need to resolve issues? Good Luck! My loan was sold to then at the beginning of December 2019...I did not receive a "Welcome Letter" until third week of January, but received phone calls from them letting me know that my payment was late?? Could not access customer service via phone without a loan number so we were dead in the water. I emailed though another email that I found on their site for their "Partners". Finally received the welcome letter with my information get into my account and find ... read more
The absolute worst website portal, worst customer service, and they DO NOT have their ducks in a row. AT ALL. Nobody can seem to update my mailing address in their system to reflect the address on the loan when I have provided PROOF OF RESIDENCE at the address on the loan. And they don't care, of course.
Im devastated! this is the absolute worst place I have ever had to work with in my life! and when I tried to refi with another company...they have made it impossible to leave, with a "haunting file". ( those are the words from their representative mouth. I have not had one pleasant phone conversation since I purchased my home. I have yet to receive accurate information. not once have they been able to take a payment with competence! they intentionally delayed the process of my modification more than 6 months and think that t... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.