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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
ABSOLUTELY horrible company. Need to resolve issues? Good Luck! My loan was sold to then at the beginning of December 2019...I did not receive a "Welcome Letter" until third week of January, but received phone calls from them letting me know that my payment was late?? Could not access customer service via phone without a loan number so we were dead in the water. I emailed though another email that I found on their site for their "Partners". Finally received the welcome letter with my information get into my account and find ... read more
The absolute worst website portal, worst customer service, and they DO NOT have their ducks in a row. AT ALL. Nobody can seem to update my mailing address in their system to reflect the address on the loan when I have provided PROOF OF RESIDENCE at the address on the loan. And they don't care, of course.
Im devastated! this is the absolute worst place I have ever had to work with in my life! and when I tried to refi with another company...they have made it impossible to leave, with a "haunting file". ( those are the words from their representative mouth. I have not had one pleasant phone conversation since I purchased my home. I have yet to receive accurate information. not once have they been able to take a payment with competence! they intentionally delayed the process of my modification more than 6 months and think that t... read more
I have been trying to get an escrow issue resolved since October 2019 and as of today still getting the run around. Long hold times and incompetent service reps. Have sent them info by e-mail, fax, and hard copy by mail. Gave them a name and phone number to contact at the city assessor's office and they told me they had reached out to them so I call the city assessor's office and they said no one has called them. This company is not a reliable company to deal with. They make promises that they do not keep!! Poor business pra... read more
My mortgage was sold to LoanCare and I could not be more disappointed. Trying to getting a hold of a customer service rep is a nightmare and when I have gotten to speak to a person there were not very knowledgeable which meant more hold time. They have told me things that contradict my previous lenders in regards to re-amortization and mortgage insurance; for example claiming I could not get my mortgage insurance dropped for a minimum of 2-4 years because of the law. My previous lender on my last house let me drop it after o... read more
Consistently making mistakes on my escrow and then I have to take the time to fix it, because they are too incompetent. Even my insurance company says they have had numerous issues with their clients who are also with LoanCare.
Worst mortgage service company I've ever dealt with and this after the xxxx xx ******* debacle with ************ Why is this allowed to happen????
Most unprofessional lending institution I have ever dealt with in 40 years of buying and selling properties. Our loan was sold to LoanCare without our knowledge or consent. I'm guessing other lending institutions that sell existing loans to LoanCare must get some sort of kickback from LoanCare. It took us two years to recover an incorrect tax bill electronic withdrawal by LoanCare when we had already paid the property taxes directly. Once this problem was finally fixed (after 30 phone calls and 50 emails), we refinanced with... read more
Worse lender ever. Not a customer service oriented company. My mortgage was sold to them, will be looking to refinance as soon as possible!
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.