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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I bought my house a year ago on 1/2/19 and decided to have an escrow account with the lender. I just received an email from my home insurance company that my policy is cancelled due to no payment. I reviewed my account with LoanCare and a disbursement was made on 1/1/2020 for my home insurance. I called my home insurance company to let them know that a payment has already been made. I was told that they haven't received a payment therefore I received a cancellation letter in the mail. The representative was able to help me t... read more
This company tries to Keep you confused and as a result you will be late on your payment you can count on that and then as a result customer service will not help you you can ask for a supervisor and most of the time and I'll just hang up this company is a scam it's not just me yell past 600 bad reviews credit karma has another 80 bad reviews that's just a short list thousands of people are getting screwed by this company if it all possible stay away from it
To anybody that is wondering LoanCare is now rated the number 1 worst loan company in the United States of America. Like looking at the 950+ negative reviews didn't already tell you that.
This is the worst customer service I have ever experienced. Can't talk to a person and when you finally do they can't resolve any issues. They have totally messed up my escrow account by paying an incorrect tax bill. Now they have adjusted escrow balance to account for their error. Unbelievable?
So, my loan was transferred to Lakeview Loan Servicing, LLC- Loan Care in December by Fairway Independent Mortgage Corporation. When i received the letter I immediately looked up LoanCare and found that Fairway had sold my loan to a company the has a horrible reputation and terrible reviews. Fairway reached out to only to try and patronize me about my review. claiming they wanted to help. So, today I try to register, log in and pay my mortgage with Lakeview Loan Servicng, LLC - LoanCare and the website won't work, I've been ... read more
I have lived in a 21' camper since Hurricane Michael, well over a year. It has not been long since I settled with my insurance company. It was a fight to say the least. NOW, all I get from Loancare is a hassle in trying to pay my contractor and get reimbursed. I hope these no caring individuals NEVER have to know what it feels like to have to FIGHT to get your home fixed the way I am having to do. My contractor is finished with the job and I can't get him paid! Here is a letter I sent the CEO, **** *******, the Executive Vic... read more
Worst company. They failed to pay a semi-annual county tax bill. It took me four months of countless calls for them to finally pay the county via my escrow. However the final bill that they paid included the large late penalty fees. Loan Care then applied those late fees to the following year's escrow bill, resulting in hundreds of dollars increase in my monthly mortgage. So, I am paying the penalties for them not doing their job. I'm on my 5th attempt to get this thing resolved. Looking to refinance. It seems like the only ... read more
I HATE LoanCare. They are THE WORST company I have had to deal with. A freaking nightmare! My loan was sold to them in August and I was not given clear information on the transfer. I sent payment to my old service EARLY! Called both places two weeks later and nobody had seen the check. I made a payment online thinking it lost and the a holes processed the check the day I called and processed the additional online payment. They couldn't refund it for several weeks overdrawing my account, said they mailed a check which I never... read more
Just got off the phone with a service rep from Loancare . The call cuts in and out like a cell phone as they returned my call to them on record. She sounded very unsure and nervous! I hung up !
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.